United BMW

Bad dealership Worst service ever since the day I purchased my bmw 528 there. I have been telling my wife not to take the car back there and finally she heard me. To Worst service ever since the day I purchased my bmw 528 there. I have been telling my wife not to take the car back there and finally she heard me. Took the car there last time in Sep 2017 to change oil and was told that there was no need for it. Four months later, I decided to take to another dealership which told me the car (with only 30 K miles and 7 years of use) had an oil leak which can cause fire. Repair will be more than 1 K. Also front brakes on the car are gone only after 30 K!! Compared to my lexus, the reliability of a bmw is junk! Will never buy a bmw again! More

1st poor experience with BMW service My mother had her 2015 M235i in for service this morning. The car has about 25,000 miles and was purchased new, so it is covered under BMW's maintenan My mother had her 2015 M235i in for service this morning. The car has about 25,000 miles and was purchased new, so it is covered under BMW's maintenance plan. The car was in for routine service, but we had also noticed that the headlights are terribly misaligned. Upon request for headlight alignment, Carol told my mother that was "how they were designed to not blind traffic", but documented that the technician did check the car and found no problem. This has to be false since switching on the lamps and pointing the car at the wall shows the lights to be very far off, the passenger beam aimed at the ground. It isn't slight enough that it might go unnoticed on even casual inspection. BMW service has always been pretty good by most standards. But this dealership is not local and did not take the time to properly diagnose and repair a real issue (a safety one, at that) with this car, which is not the first new BMW my family has purchased. I understand that is not at all uncommon among dealerships of all makes, but nevertheless this one is not recommended. To be fair, we were contacted by the dealership after the visit, but we are not interested in returning. More

Unorganized and Indifferent I brought my 4 year old BMW in to have a few minor repairs done that have shown up on service bulletins. I had an appointment for 10am and at 10:50 I I brought my 4 year old BMW in to have a few minor repairs done that have shown up on service bulletins. I had an appointment for 10am and at 10:50 I finally asked when I was going to be seen. They hadn't even entered my name into the schedule after making the appointment. After finally sitting down with the advisor I explained I had car checked out by a certified BMW mechanic and I know what I need done and explained it to the service advisor. He refused the repairs until I paid $154 to have his mechanic look at it. He also explained that since I was 8,000 over warranty no rental car would be provided and I would have to contact enterprise and pay $38/day. With the car being relatively new and all service being performed by BMW I thought that I'd have my repairs done by the actual dealer. Never again, the constant repairs and poor customer service has me longing for the days when I owned my Mercedes. I guess I need to start looking for a MB to replace this 5 series. More

Absolutely terrible service and zero follow-through on commi I leased a 2016 750IL from them (my third of their flagship, most expensive series); while selling me, they were falling over themselves to tell me ho I leased a 2016 750IL from them (my third of their flagship, most expensive series); while selling me, they were falling over themselves to tell me how much they value repeat 7 series customers. Since Day Two, they have failed to keep every committed call back and service promise they made. Their service department broke my entertainment system and disabled the the Internet hotspot in the check-out service before I took possession of the car. I have to make numerous calls, take the car by numerous times, and ultimately escalate to BMW Corporate to resolve the issue. If you're in the market for a 7 series and expect the level of service that comes with a $100,000+ car, find a different dealership that values customer service and keeping its commitments. This dealership is a black eye on BMW service and likely going to be the reason I never buy BMW again. More

Excellent and phenomenal!! Irrespective of nice cozy warm 70 degree sunny day in March, you day can be xxxx when you start your one of your priced and beloved possession, your Irrespective of nice cozy warm 70 degree sunny day in March, you day can be xxxx when you start your one of your priced and beloved possession, your BMW and see a warning message... The warning message on the screen was equally scary “DRIVE TRAIN MALFUNCTION, CONTACT BMW”… I am not a writer by profession but I do feel that some people, actions, forces or events compel you to record the facts and worth writing.. Due to my job I had moved to Roswell (Ga) about a month ago from New Jersey. While I was trying to adjust in SOUTH, I had encountered BMW malfunction issue and I was not prepared because it was 2014 model… I opened Google maps and search for closest BMW and there is “UNITED BMW ROSWELL” 3 miles from my home. I closed my eyes and prayed to god to help me and made the call to the dealership. Made an appointment for next day and got there 2 hours earlier than my appointment. I was expecting to be told to wait for my turn and wait in the waiting area… But “No”, I was greeted warmly by “Lindsay Schultz”! She told me that although I am early, I don’t have to worry at all. Her welcoming personality, professionalism and supportive talk has impressed; she arranged a loaner for me and advised me not to worry as I am in good hands… That was the first happy SHOCK for me… BTW she is from NJ and there is a personal bias J. So gets five star from me for her ethics and professionalism… Next, I received call from “Carol Craig” my service advisor who in her anxious fast tone acknowledged receiving my car and promised me to take a look at the car and diagnose the issue.. well this is not a surprise… She almost called me every day on the status of my car and I have noticed that she has been actually concerned about me and my car and resolution of the problem.. That’s a kind of shock… Well the story begins when she called me one afternoon tell me that the issue related to the car is something that is not covered under warranty and I had to pay significant amount of money to cover it (I literally mean significant amount of money). That was a terrible shock!! I asked her to meet me and show me the broken part. So I went to the dealership and Carol directed me to the workshop where I was shown the broken part. What has resonated to me personally were Carol’s words “Sir, I did not feel like breaking this sad news to you so I was waiting since yesterday to muster up the courage to share this information with you”.. This shows her personal attachment to the customer as well as loyalty to her dealership.. This mix is hard to find. When I was interacting with her, I had observed her deep concerns and her willingness to assist me in every possible way. The final surprise was the entry of (I should call SUPERHERO) Bryan White, the service manager. In Carol’s office, he listened to Carol and me about the issue, made few calls and Walla utter the most beautiful words, “Sir don’t worry we cover the parts”… Doesn’t this sound like a fairy tale? I don’t care whether it sounds like a movie or a fairytale because its not… It all real and they have won me over for life.. I have nothing more than deep respect and well wishes to this great trio “Lindsay Schultz, Carol Craig and Bryan White”.. PS: the story doesn’t end here,, Carol introduced me to a great sales person (Allen Bridges) and today March 29th, 2016 I am meeting with him and hopefully getting a new BMW… If you are looking for a new BMW or a certified one, Allen is your man!! More

Excellent dealership ~Great Service Staff = Francisco Torres I have trusted United BMW of Roswell for the past 6+ years since moving to Georgia. We have purchased several BMW vehicles, and the service staff is I have trusted United BMW of Roswell for the past 6+ years since moving to Georgia. We have purchased several BMW vehicles, and the service staff is wonderful. Most importantly Id like to mention how courteous & professional one Service Adviser has been through all these years = Francisco Torres! He has been reliable, courteous, and always willing to handle all service requests in an expedient manner and he seems to always go the EXTRA MILE to ensure my car is well serviced, safe to drive, clean from top to bottom, and he even takes a deeper scope of measure to see if my BMW needs any other safety or warranty services, all of which would be included in my warranty at no add'l cost to me. He doesn't just handle the "car issue at hand" when I arrive, but he obligates himself to ensure my BMW is in tip top shape, while he takes pride in their vehicles. He even friendly teases me asking when I'll trade in my current car and purchase a 3rd BMW from them! (the Sales staff should thank him for encouraging more BMW purchases) . Francisco Torres has shown me over the years how he takes great pride in their BMW vehicles, not only being very knowledgeable, but always in a professional & reliable manner. I know that when I arrive at this BMW dealership for any car issue, I will always be well taken care of.... whether I have an appt. or not. Their public service waiting area is very comfortable with plenty of seating, TV, fridge with cold waters & sodas, coffee machines, and sometimes snacks. I believe they also have work stations for customers customers who are waiting and need to privately work with free WiFi on their computers. When purchasing my BMW's, I have had the pleasure of working with very courteous knowledgeable staff, and most importantly I have never been pressured into a vehicle purchase, as well as I'm given all clear details on any vehicle I'm interested in.... like true mileage, where it originated from, warranties still included, etc.. No pressure sales.... what a blessing!!! They don't haunt me with calls later asking if I still was interested in a car, like other dealerships seem to do..... So bottom line is the Sales staff and Finance officers have been terrific to work with through the years. As long as Im living in Georgia, I plan on always using this dealership on vehicle purchases whether for myself or my kiddos. Thanks BMW Roswell, and especially Francisco Torres!!!! More

Not the place to go for a Used BMW, or Service, Ever. When I first started my experience with United, it was good. Bought a 2010 335i. United Changed the VC gasket before I took delivery. Then later flus When I first started my experience with United, it was good. Bought a 2010 335i. United Changed the VC gasket before I took delivery. Then later flushed the brakes as it was over due and the pressure converters after the car threw a code 2 days after purchase. Awesome, great experience, did the right thing. Now we come to the past few days. So just about 800 miles into the new VC Gasket oil is leaking from the VC. I think there is no way the VC Gasket is already leaking, unless of course it was not seated correctly. To my surprise upon inspection I find a crack in the Valve cover. Then I notice a piece of the VC is on top of one of the VC bolts which to me means whoever put the Cover back on was a little bit rough. I give United the benefit of the doubt and say that it might have been due to old age of the VC and its a common occurrence with the N54 vc. Well to my surprise I am then told that actually the techs use an impact gun to do the vc. Then I am also told they don't double check the torque on the bolts so all these factors are more than likely what caused the crack. At this point to me that means United is admitting fault to causing the crack and you guys would take care of it no questions asked. I leave a happy camper at around 9 am. Then I get an email at 4:00 stating that my warranty does not cover the VC and that I would have to pay 1850 to get it fixed. This is where things just go straight downhill. Why would it matter if my warranty covers the vc or not. Just that morning it had been said to me United is the reason it cracked, or perhaps I misunderstood the conversation about not checking for correct torque? In my mind the part was going to be replaced on United, no warranty. I asked this in an email, but it was not addressed, so I knew that meant United had no intention of fixing it outside the warranty. So my written contract is in my car which is at United, so I pull it up online which clearly shows my warranty does cover the VC. I send that over to you (At this point I'm at a loss for words as I can't believe the dealership that sold me the warranty doesn't even know what it covers) and get a reply your contract administrator would have to look into it in the morning (How was I as the customer able to confirm the coverage that afternoon but you guys couldn't until the morning?). Now you have me in a panic, thinking I'm not covered on warranty, and you are now going back on admitting United caused the crack. So I call BMW NA. I get confirmation from BMW NA I am covered and in order to assist in the process emailed your team to resolve this. So next day comes, morning passes, and I have no update from you United. I send an email asking for an update to which I get "We're almost done. ETA 2:30." Wait. So does this mean you decided to cover it as United, did BMW NA reach out and that got the ball rolling, did your contract administrator confirm coverage? I have no idea because I never got any kind of update. Why am I having to reach out to you for a status update when I was told I would be contacted in the morning? 2:30 comes and goes, no word on if the car is done, so once again I reach out and get confirmation I can get it in the morning. I picked it up this morning and left. I'd expect this if I had bought the car from Steve-O's Used Quality Car Lot, but United BMW? Huge disappointment. Not one person decided to say "Hey sorry for the mix up." "Hey, our bad, we had an off day." No, the fact is nobody seemed to care about the situation until I reached out to BMW NA and then of course after I changed my rating. Yes, the car got fixed, but I could have taken it to any BMW dealership to get it fixed, and I probably would have avoided all this, but I took it to you guys as you had JUST completed the VC gasket job. More