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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
1,061 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
Contact Dealership

12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 1,061 reviews

September 08, 2026

My nissan leaf was having recall work done. They did not air up my tires. Per the recall matrix, the final step was to charge the vehicle to 100% before return to customer. They did not do this More

by Justinelapolla
Recommend Dealer
No
Employees Worked With
Several people; the service department mostly
Print
September 07, 2026

We had an appointment We waited 45 minutes Checked on car It was still sitting not even looked at I sat in the show room listening to Spanish music Last time I checked this is America I had to listen to all More

by dprochko1
Recommend Dealer
No
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September 07, 2026

She is nice, great customer service She understands my issues and gives me options what to do base of my budget More

by rbmady24
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Sep 07, 2026 -

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 07, 2026

This time good He get me out in less than 1 hour for change the oil More

by pito4
Recommend Dealer
Yes
Employees Worked With
Walts Welch
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September 07, 2026

Customer service is top notch! When the vehicle was being serviced, Miguel came over to advise me on several things that my vehicle was due for according to the mileage and was tak More

by Synchromech
Recommend Dealer
Yes
Employees Worked With
Miguel Cajas
Print
Sep 07, 2026 -

Universal GENESIS responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 07, 2026

Jose is very professional, updated me and explained everything in detail of the services being done on my vehicle. Patient and understanding on any questions and concerns I had. More

by akashmahabir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 07, 2026 -

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

September 07, 2026

Great customer service and car service was fast and reliable. Work place was excellent and clean More

by luisvazquez165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 07, 2026 -

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

September 06, 2026

Marissa was very friendly and easy to talk to. I appreciate her kindness and how well she explained everything More

by Justinbazzini
Recommend Dealer
Yes
Employees Worked With
Marissa
Print
Sep 06, 2026 -

Universal GENESIS responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 05, 2026

Don't know what they are doing ! Clueless Unorganized Don't care Waited for 8 months More

by ROSSCOLLINS914R
Recommend Dealer
No
Employees Worked With
Many
Print
September 05, 2026

My service on September 2 was quick and well done I appreciate how efficient everyone was and my experience was very good. My service advisor was top notch. More

by jcrickett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rivera
Print
Sep 05, 2026 -

Universal GENESIS responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

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