Jennifer Medina

for the most part, service has been very good. I have been going there a long time. I have been going there a long time. More

by hogdawg Verified Customer Verified Customer

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Universal Nissan i had a goo experience especially from my advisor mr Daniel nice person my advisor mr Daniel nice person More

by jaggyreid Verified Customer Verified Customer

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Literally the worst experience! Almost a week and still waiting for the service manager to return my call! Almost a week and still waiting for the service manager to return my call! More

by elainner Verified Customer Verified Customer

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Very nice people to work with, I wish the waiting area was a little larger and brighter and warmer. was a little larger and brighter and warmer. More

by Rfuller0611 Verified Customer Verified Customer

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My experience with this dealership has been extremely frustrating, especially when it comes to communication and customer service. I repeatedly tried to reach my Service Advisor using the same phone n frustrating, especially when it comes to communication and customer service. I repeatedly tried to reach my Service Advisor using the same phone number he had personally been using to communicate with me, but my messages were simply ignored. After getting no response, I finally called a different number and asked to speak with the CEO. Only after insisting several times was I eventually connected with my Service Advisor. What shocked me the most was his response when I asked why he had not answered my messages. He simply told me he had been “very busy.” I understand that dealerships get busy. What I do not understand is ignoring a customer who is actively dealing with ongoing issues with a vehicle and is trying repeatedly to get assistance. If there was time to communicate with me through that number before, there should have been enough consideration to at least acknowledge my messages and let me know that someone would get back to me. Being busy does not justify completely ignoring a customer, especially when that customer is already dealing with a stressful and unresolved situation involving their vehicle. Communication and basic respect should not be this difficult. More

by Ferreiraeli30 Verified Customer Verified Customer

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Great Customer Service, Great Service. The Employee Take Care And Explain Everything About My Car .Very Helpful. The Employee Take Care And Explain Everything About My Car .Very Helpful. More

by bsmnewa Verified Customer Verified Customer

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They did a fantastic job. My advisor was fantastic. She got me in and out 123. The video you guys sent is very knowledgeable to let me know what’s going on with my car. I than My advisor was fantastic. She got me in and out 123. The video you guys sent is very knowledgeable to let me know what’s going on with my car. I thank you and I appreciate everything. More

by hopejoyy1964 Verified Customer Verified Customer

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When I called and asked the price when making the appointment, I was given one price. When we dropped off the car, we were informed it was a different price, without adding any of the recommendations appointment, I was given one price. When we dropped off the car, we were informed it was a different price, without adding any of the recommendations. More

by Mrsortiz31 Verified Customer Verified Customer

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I do not remember both ladies listed, but I do remember the top one. She handled my question without any problems. However, I would say that I am more impressed by how the service liaisons handled the ne the top one. She handled my question without any problems. However, I would say that I am more impressed by how the service liaisons handled the necessary information for me. And it is nice to get back a cleaned car. More

by bellalauren Verified Customer Verified Customer

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Efficient service and nice staff . Easy to schedule service as well. Always offer more then requested which is good information to have. Easy to schedule service as well. Always offer more then requested which is good information to have. More

by malinamendoza Verified Customer Verified Customer

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