Jennifer Medina
Jennifer Medina at Universal GENESIS

Jennifer Medina

Service/Body Shop/Parts

Universal GENESIS

12801 S. Orange Blossom Trail
Orlando, FL 32837

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4.2
58 Reviews
4.2

58 Reviews

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58 Reviews of Jennifer Medina

June 24, 2026

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Employee Rating

Always do great work and make shure you satisfied with the service and quality job. More

by zulma913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Universal GENESIS responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 16, 2026

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Took 42 minutes to get me checked in. I’m sitting there waiting and I had to ask why no one was checking me in. He told me that he thought I was already checked in. I said oh is there a p More

by jthayerjr
Workmanship
Service Time
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Recommend Dealer
No
Jun 19, 2026

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please reach out to us at your convenience.

June 16, 2026

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I was able to get in same day and had my oil change done and tires rotated More

by Pelecypher
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Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

Jun 16, 2026

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 16, 2026

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Yes everything was great he did a great job on my car everything was the best job More

by Hal.li
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 16, 2026

Universal GENESIS responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 16, 2026

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I take my car to Universal nissan to have it serviced, they really do a great job.I highly recommend them to anybody. More

by no54
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

Jun 16, 2026

Universal GENESIS responded

Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

June 16, 2026

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Employee Rating

My adviser fue muy atento y servicial. Pero no le actualizaron el cambio de aceite y ahora cada vez que prendo mi carro dice que tengo un cambio de aceite due. Por qué si acabo de ir a hac More

by lourdesarias1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon , José, Valenzuela

Jun 16, 2026

Universal GENESIS responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you.

June 08, 2026

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Arrived on time, it took 2 and 1/2 hours to change a tire Pathetic More

by mcnultyryan58
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Workmanship
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Recommend Dealer
No
Jun 09, 2026

Universal GENESIS responded

Thank you for this feedback. We're very sorry for the wait. While we're disappointed to learn that we didn't meet your expectations, we do truly appreciate your business. Gina Nava Reputation Manager gnava1@universalhyundai.com

May 28, 2026

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Employee Rating

It took almost 3 hours. For an oil change and a tire rotation close to 3 hours is unacceptable. More

by mom4627
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Workmanship
Service Time
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Recommend Dealer
No
Jun 04, 2026

Universal GENESIS responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We apologize for the wait.

May 14, 2026

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Employee Rating

Manny was a great service manager. Got me in without an appointment in and out More

by Ximenaa.escamilla12
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Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

May 14, 2026

Universal GENESIS responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 13, 2026

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Employee Rating

Excellent service. Courteous and on time. They were very helpful and detail oriented. It made my experience a positive one. More

by elba.pimentel
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 14, 2026

Universal GENESIS responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

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