Universal Mitsubishi

Simply the Best! I have a couple of Monteros, used to have an Outlander sport and have been servicing them at Universal Mitsubishi, because their Service department I have a couple of Monteros, used to have an Outlander sport and have been servicing them at Universal Mitsubishi, because their Service department is the most professional I've seen. Paul really knows his cars , the turnaround time is great and the workmanship is top, top notch. Never had an issue! I live on the westside, but drive all the way to Duarte, because I trust only Paul and his crew to work on my cars. Thank you Paul and everyone at Universal Mitsubishi and keep up the good work! God bless! More

Excellent Job Armen Armen Yagubyan was the best service person always very polite and professional making shore i have any other Questions with the car. always good list Armen Yagubyan was the best service person always very polite and professional making shore i have any other Questions with the car. always good listener. Universal Mitsubishi service department arr very lucky to have employee like him .Thank You Armen More

Excellent Service, always. I have been bringing my Mitsubishi to Glendale (Now Universal) Mitsubishi for years. Their service team is fantastic in every respect. Paul always goe I have been bringing my Mitsubishi to Glendale (Now Universal) Mitsubishi for years. Their service team is fantastic in every respect. Paul always goes above and beyond. They could have moved three times as far away, and I would still make the drive to take my car to them. Thank you, Paul; and thank you everyone. More

Oil change and recall Althogh they moved the location from Glendale to Duarte it is so worth the drive. The staff are really knowledgeable and nice. The service is fast. T Althogh they moved the location from Glendale to Duarte it is so worth the drive. The staff are really knowledgeable and nice. The service is fast. They go over everything your car needs like the recalls. Will definatly go back for my next oil change. More

Sells and service When buying a car we look for TIki she’s know what she sells. She treats her costumers as family and does her best to get you a great deal! PAUL TOK When buying a car we look for TIki she’s know what she sells. She treats her costumers as family and does her best to get you a great deal! PAUL TOKATLYAN went all out and fought with the warranty to get me a new transmission, not only that a new clutch, he alway keeps me updated. Paul been taking care of our Evo since day 1 and they're service is incredible. Always a happy customer when I visit plus the coffee is free :) Thank you Paul and Universal Mitsubishi! More

Awesome and Timely My experience at Universal Mitsubishi was everything I hooed it would be. I was helped by someone who was extremely considerate and professional. The My experience at Universal Mitsubishi was everything I hooed it would be. I was helped by someone who was extremely considerate and professional. The overall experience was fantastic. More

Avoid : Sleazy Salesmen Tactics As if their reviews weren't bad already, you'd think they would actually try and improve. Typical sleazy sales tactics. Jist of the story : attempt As if their reviews weren't bad already, you'd think they would actually try and improve. Typical sleazy sales tactics. Jist of the story : attempted to purchase a new 2016 model with full payment up front, dealer decided to add extra charges after price was agreed on and after wasting hours of our time. The reason we decided to go here is purely out of convenience. They were one of the lower quotes we received, so figured they're the closest to us so let's go there. We were attempting to buy this car as a gift for family. Called Friday and was given a price on a vehicle. I called again Saturday morning to go over everything we discussed. Drove down there in the afternoon. Did two test drives. Went inside the office. Started signing papers. Provided personal information to run a credit check. Spent a couple hours at the dealership. And when we were just about done, the manager walks in with not so surprising news. Apparently there were added options that somehow didn't make their way onto the sticker price of the car and was never disclosed to us at any time during the sale. It only became evident after wasting so much time, maybe they figured they've committed this long, lets squeeze them of more money. We express our concerns to the salesman, and what they're doing is beyond disrespectful. The manager kept telling us it's such a great deal even with the surprise added cost and we should just take it anyway. And then the asst manager encouraged us to look elsewhere because he was so sure they're the lowest More

First of all I would like to say how wonderful my sales-woman, Gina Plescia - Internet Manager, was!! I was looking for a 2007 Scion Tc. I found one online from their dealer; I called and spoke with sales-woman, Gina Plescia - Internet Manager, was!! I was looking for a 2007 Scion Tc. I found one online from their dealer; I called and spoke with Gina. She had such an upbeat tone in her voice on the phone; I was excited to meet her. When I got there she was exactly what I expected, upbeat with a great attitude and made me feel as if my buying process was a priority to her. After test driving the vehicle I decided that was the car I wanted. During the long finance process, she was with me the whole time, I felt like I really got to know her. I even sat down with the Finance Manager and even though he was doing his job to sell the car at a higher price, he did everything he could to make me happy. I left there at night after a long and tiring day feeling like I was at the top of the world. I truly and honestly felt like every one assisted me with my best interest at hand. I highly recommend this dealership and I am likely to purchase from there again in the future! More

I recently purchased a very nice used Honda Element from Glendale Mitusbishi. I found two low mileage units on Auto Trader. One dealer wanted a bit much for theirs. It was not the color I wanted regard Glendale Mitusbishi. I found two low mileage units on Auto Trader. One dealer wanted a bit much for theirs. It was not the color I wanted regardless. I then contacted internet sales at Glendale Mitsubishi and set up an appointment with Gina to see their vehicle. I'm located about a hundred miles from Glendale so I didn't want to drive up there and find the car had been sold. I drove up day after Christmas to look over the car and take it for a test drive. Gina was off that day so I met with Jojo for the inspection and test drive. The Carfax report was right in the window and the service records were in the glove box. Car was well taken car of and was recently serviced at Glendale Mitsubishi with oil change, new air filter, and the cabin air filters had also been replaced. Car looked and drove like new. After a brief negotiation with Jojo and Armen the general manager, I wrote them a deposit check for the Element and left. I returned the next day with a cashiers check for the balance and within an hour or so I was on the 5 driving back home. I should mention that they even filled the gas tank which they didn't have to do. The most difficult part of the deal was the three and a half hour drive each way two days in a row. I am very happy with the purchase and purchase experience. I would highly recommend giving Glendale Mitsubishi a look for a new or used vehicle. More

I walked into the dealership looking for a specific vehicle. I wanted a 2013 Mitsubishi Outlander Sport with a manual transmission. They had a black one in stock. After test driving it I decided to buy vehicle. I wanted a 2013 Mitsubishi Outlander Sport with a manual transmission. They had a black one in stock. After test driving it I decided to buy one. I was looking for a different color. We decided to take the black one after they offered some extras, such as scotchguard protection for 5 years and a roof rack - all for nothing. I used the AAA fleet discount price and got a great rate on the financing. I have since been contacted by the dealership asking how I'm doing and is there anything that they can do. I don't feel like a number, I really appreciate their thoughtfulness and desire to please the customer. Thomas Lee More