Back

Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,681 Reviews

1,681 Reviews of Universal Mitsubishi - Service Center

Sort by
November 10, 2019

Paul is the best I always feel taken care of and looked out for by Paul. Absolute best customer service a person could ask for! Thank you so much Paul! More

by Wendi Kenya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you, is what Paul would say. He understands customers have choices, so selecting his Service Department is tremendously appreciated. On behalf of Paul, Thank you. Stay safe, Carlos De La Luz

November 10, 2019

Good experience I was able get the appointment on the day I wanted at the time I needed went I arrived I was greeted with a smile the service explain and the service More

by FAYEJONES789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you, we appreciate the opportunity to service your vehicle and look forward to your next visit. Stay safe, Carlos De La Luz

November 10, 2019

Great and fast service I dealt with Paul who was very progressional and experience in explaining and clarifying tie whole process. He facilitated the whole service process i More

by MJKHOURI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

I'm glad Paul kept you informed thru out the process of having your vehicle repaired. We look forward to your next visit. Stay safe, Carlos De La Luz

November 10, 2019

Good recall service Paul was polite and informative. Recall done in an hr. My car was washed too which was a pleasant surprise! Saved me money and time. More

by kRISTAL92003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

You have more important thing to do. Let Paul continue servicing your vehicle and get it washed while it's here. Stay safe, Carlos De La Luz

November 09, 2019

Bad service I am extremely disappointed in the service I received or lack there of. I purchased this vehicle with a check engine light that was immediately servic More

by Javier caamal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

I'm deeply sorry for this. It's definitely doesn't define the way we do business. I wish I would have know about this and made an effort to address it. I know it's been a few months, but let know about the outcome. Stay safe, Carlos De La Luz

November 09, 2019

Friendly I had good experience with this place. They were so friendly and nice. Armen was so helpful and fast. I recommend this place. THanks guys. More

by V_ANITA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

I'm glad you found us. We hope to keep your business for many years to come. Stay safe, Carlos De La Luz

November 09, 2019

Fast response, great costumer service! The person in charge of the service department is a very professional person who knows what he is dealing with. Responded to our need of fixing the ca More

by MONILOPEZ08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Paul has been with us and in charge of the Service department for many years. Many travel out of their way to have him help with their vehicle needs. We're tremendously fortunate to have him. Stop by and say hello next time you're in the area or to have your vehicle serviced. Stay safe, Carlos De La Luz

November 09, 2019

Like always great service with Paul Paul is a great and friendly guy always like going to him. He always helps me with my car updates and reminds. Always ask for Paul... More

by JLOPEZM27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you for your continued patronage. We look forward to continuing to service your vehicle. Stay safe, Carlos De La Luz

November 08, 2019

The staff was very friendly and they also professional. Paul and Armen were the employees who helped me. Armen was friendly and helped me with the paperwork. Paul made sure to tell me that the oil change wa More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Nothing better that driving away in a clean car after it's been serviced. We look forward to yiou rnext visit. Stay safe, Carlos De La Luz

November 08, 2019

Very happy with the service and friendly crew. I always look for Paul...the service representative. He is very nice, helpful and you always see him with a smile when he meets you. The service crew More

by mikellige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jun 22, 2020 -

Universal Mitsubishi responded

It's important we express how much we appreciate your business when you first come in. Thank you, and we look forward to servicing your vehicle for many years to come. Stay safe, Carlos De La Luz

...
119
...