Universal Mitsubishi - Service Center

Recall Service I walked in and was tended to right away. They told me it was going to be awhile and that they would try to get me out by 5pm. I was out of there a li I walked in and was tended to right away. They told me it was going to be awhile and that they would try to get me out by 5pm. I was out of there a little after 4pm. Customer lounge was pretty descent coffee and water provided vending machine and tv with cable. Free WiFi too. More

Awesome Paul is a great service manager. He is respectful and attentive. I was greeted and helped in a respectful and quick way. Thank you paul. Paul is a great service manager. He is respectful and attentive. I was greeted and helped in a respectful and quick way. Thank you paul. More

Great customer service Armen in service departments help me a lot he is kind and so helpful thanks they did fast job and excellent service thanks everyone for everything Armen in service departments help me a lot he is kind and so helpful thanks they did fast job and excellent service thanks everyone for everything More

Expensive but satisfied This was my first time at the new location. It’s much further from my home but a real step up. Paul is awesome. He gives clear explanations about what This was my first time at the new location. It’s much further from my home but a real step up. Paul is awesome. He gives clear explanations about what is going on with my car. My car is now out of warranty but I met a woman who has always used this dealership for her service and her car is going strong at 250,000 miles. I hope mine will too! More

Great Service! Duarte Mitsubishi is the best. Always friendly and informative. They answer any questions and will check out anything you have concerns about. Love Duarte Mitsubishi is the best. Always friendly and informative. They answer any questions and will check out anything you have concerns about. Love this place More

Excellent service Armen was very kind and answered all my questions and assured me he would help solve my car issues. He told me he would call me later during the day. Armen was very kind and answered all my questions and assured me he would help solve my car issues. He told me he would call me later during the day. Now, I used to own a Hyundai and it took the service department one week to tell me nothing was wrong. Armen called me later that day and told me he would have my car ready early the next day. He explained everything that was done to my vehicle thoroughly. I’ve never had such great customer service from a dealership service. Thank you Armen! More

Great overall experience ! Great service, Great communication in a timely matter. Will come back to do the big services again. Armene Y is friendly, knowledgeable, and understan Great service, Great communication in a timely matter. Will come back to do the big services again. Armene Y is friendly, knowledgeable, and understanding. The service on my vehicle has been great! I come from Oxnard, but only go to Universal because they are experienced mechanics who service a lot of 2006 Evo IX’s on a regular basis. More

Awesome experience The service experience was great. We walked in without an appointment. The service staff was so friendly and explained to us that they are a bit busy The service experience was great. We walked in without an appointment. The service staff was so friendly and explained to us that they are a bit busy and it will be a little longer, but they also pointed out were the nearest stores are at and were we can go grab a bite. After going to shop at target for a little bit we came back to the waiting area where they had a movie playing for the customers, water and coffee as well. Once they were done with the car they came to inform us and directed us to the cashier. The staff is very friendly and courteous. My husband and I made an appointment to bring in the other car on Saturday. More

Great Experience Paul is pleasant. This is the second time I've worked with him. I'm moving out of town on short notice and a lot of work had to be done to my car to Paul is pleasant. This is the second time I've worked with him. I'm moving out of town on short notice and a lot of work had to be done to my car to prepare for the long drive. Paul explained Universal Mitsubishi's services and products clearly, and was considerate of the fact that I was in a hurry. He also gave me a good deal for one stop shopping. Armen and Jose were also nice and helpful. The Cashier was upbeat and asked all the right questions to ensure that I was pleased with my experience overall. Universal Mitsubishi provides a comfortable, professional and modern environment. I wasn't look forward to driving from Los Angeles to Duarte and back, but since the experience was headache free, I'd say it was well worth the effort. More

airbag replacement on recall My service provider was Armen. He is polite and kind and helpful, providing excellent service and he was very helpful in taking care of a couple of o My service provider was Armen. He is polite and kind and helpful, providing excellent service and he was very helpful in taking care of a couple of other minor issues as well as the airbag replacement. I had my car back and ready and clean in just a little over 2 hours. More