Universal Toyota

See Gabe We had the pleasure of having a salesman named Gabe...i am asking everyone that has a thought of buying a car...to go see Gabe...He is an excellent sa We had the pleasure of having a salesman named Gabe...i am asking everyone that has a thought of buying a car...to go see Gabe...He is an excellent salesman. The best customer service I have received in a long time. If I could give him more than 5 stars....i would!!! Go see Gabe. More

Excellent Experience Went in to look for a new car. Had a fantastic experience with or salesman Trevor. I hate buying cars, however Trevor and AJ made our car buying exper Went in to look for a new car. Had a fantastic experience with or salesman Trevor. I hate buying cars, however Trevor and AJ made our car buying experience enjoyable. Very pleased with Universal Toyota. Keep up the great work! More

New Vehicle buy Good buying experience over all. I was very irritated the diamanté guy who tried at least three different times to push the extended warranty on my wi Good buying experience over all. I was very irritated the diamanté guy who tried at least three different times to push the extended warranty on my wife and I after I told him no three times. After that he started trying to show my wife receipts from customers who had issues with their cars that were covered under this warranty to try to get us to change our mind. As good as the sales expierance was the opposite can be said for the fiancance one. This by itself makes me question on whether I would ever want to go back and deal with this dealership. More

Anthony @ Universal Toyota.Anthony Anthony knows his inventory and listens to customer to make the right vehicle connection in the shortest time. A friendly professional. Goes the extr Anthony knows his inventory and listens to customer to make the right vehicle connection in the shortest time. A friendly professional. Goes the extra step which is essential to repeat customers. More

New 2016 Toyota 4-Runner Hector did a great job getting the deal done and then getting leather installed on the 4Runner. Overall, the experience was fairly quick and easy. Two Hector did a great job getting the deal done and then getting leather installed on the 4Runner. Overall, the experience was fairly quick and easy. Two ten minute phone calls with Hector in Internet sales and I was in and out of the dealership in about an hour and a half. More

Fast, Professional, and Great Follow-Through Jerry Garcia was my sales rep and that guy worked hard to earn my business. I'm not the easiest customer to deal with and he did an excellent job. Jer Jerry Garcia was my sales rep and that guy worked hard to earn my business. I'm not the easiest customer to deal with and he did an excellent job. Jerry didn't pressure us to buy and took the time to show us a range of vehicles so we could find the one for us. Jerry's manager, Luis, was professional in his introduction and negotiation. It was getting late when we made the deal yet I never felt like we were rushed out. That being said, the whole process was efficient and we were in and out. Finally, Cinnamon (her real name... I asked) did an excellent job. She was professional yet warm. She did an thorough job explaining things and didn't try any hard-sell tactics. I was pretty fascinated with the interactive screen in the desk that We used to review and sign "paperwork." I think that system is a large part why everything was so efficient. Well done! More

The Best I visited three other Dealers. Jeep. Kia. Chevy. They very aggressive and pushy. However...I went into Universal Toyota . They were extremely poli I visited three other Dealers. Jeep. Kia. Chevy. They very aggressive and pushy. However...I went into Universal Toyota . They were extremely polite. They had class, eloquence. I took out a Corolla and a Camry for a test drive. I wasn't planning on buying. This young gentlemen by the name of Ryan Lopez assisted me. He was very informative,knew the models... Very professional and pleasant to work with. I traded in my truck and drove out happy with a new Toyota You won't be sorry. The manager Luis Quionnes, and finance manager Mark Trevino are unparallel and a great team. All together my experience was wasy above par. Two thumbs up. More

One of the worst experiences... EVER. I am writing this to express my complete and utter frustration with the experience I've had here. This place has been a nightmare and I absolutely REG I am writing this to express my complete and utter frustration with the experience I've had here. This place has been a nightmare and I absolutely REGRET ever purchasing anything from this location. I have had to make SEVERAL (~8-10) trips to Universal Toyota, and it seems I will have to make even more trips since I purchased my vehicles there in the span of 4 months time. None of it was for services to my vehicles. I live roughly 30-35 miles away so it has been a HUGE inconvenience for both me, and my wife. We have better things to do than to constantly drive back and forth to your dealership because of your errors. First of, I was apparently given the wrong license plates for my Honda by you. Seems that they switched the license plates that I’ve had on my vehicle with another vehicle, and I had to return them IMMEDIATELY. Mind you, I had been driving around in that vehicle for over 3 months time at that point. Imagine that… it took them 3 months to realize they had given me the wrong plates. This was only because the other customer complained about it when he noticed the error. I had an argument with a Bobby Garza at Universal Toyota because of this. Bobby told me to bring the plates back so he can return the wrong plates because the customer needed them as soon as possible. Why? Was my “correct” plates ready for me? Did that other driver already "immediately" returned HIS incorrect plates? No. What was the rush then? Was this other customer so much more important than me that I HAD to return the plates immediately? Did he spend more money there than I had? Was that the reason? No reason was given. I just HAD to return the plates immediately. My argument with Bobby Garza escalated because apparently I was wasting his time, and because he believed that I was only looking for something for free. I mean… excuse me for wasting HIS time, and for not cooperating as I should because of your error here. I finally agreed to return the plates because Bobby agreed to top off my gas tank to compensate me. He lied. I drove off MAD. A few days later, I received another phone call. I was informed the plates I returned, and was demanded by, by Bobby Garza was the incorrect. So NOW… I had to return the plates on my wife’s car. Imagine the frustration growing even more. ANOTHER trip to have this corrected. I had to wait an additional month before I even got my original plates back for my Honda because what's a month when you were given a temporary plate that lasts only 10 days. Additionally, we never received the spare key made for the Prius we bought (~4 months now), per Bobby Garza. Why? Probably because you bunch at Universal Toyota do not care in the slightest for your customers at all. It took over 3 months just to get the spare key for my pre-owned Honda. Robbie Vasquez was our salesperson, but he was the least helpful guy once you signed off on the vehicles. You never could seem to reach him. Texting, calling, emailing… nothing got through. I finally got my spare for my Honda after 3 months of waiting. He had promised to have it mailed out multiple times, and each time broke that promise. I asked him to mail out that spare key prior to us coming in again, and he stated he would not because we were going to be there again anyway. Rude, right? Should I be surprised anymore at this point at how bad Universal Toyota’s customer service is? I shouldn’t, but I keep getting surprised at how bad they are each time I am mistreated. I even spoke with a “Shauna Sewinkski(?)”, another high ranking individual there at that location, and was promised to compensation for all the trips in the form of a gas card. Guess what? No gas card. Lied to AGAIN. Voicemails and messages go un-responded, and emails are returned because the email address I was given was incorrect. You guys were rated highly. That was the reason why we made the initial trip out there, and bought 2 vehicles from you there at Universal Toyota. I am EXTREMELY disappointed in the service and the lack of care that I have received from you all. At this point, I just want all of this to be over. Unfortunately, that is not the case because there is ANOTHER trip we have to make in the near future to correct being talked to the Supreme Maintenance plan because it will cover “ALL MAINTENANCE at ANY LOCATION owned by Red McCombs including oil changes”. Another LIE. You lot are DESPICABLE, and should be ashamed at how you treat people. I want the spare key to our Prius, I want the gas card I was promised, and I want NOTHING more to do with our salesperson, Robbie Vasquez, Bobby Garza, or this “Shauna Sewinkski(?)”. Your salespeople there seemed like they are only in it for the sales, and that was it. Once we signed the papers, and are now the owners, they're done with you EVERYONE NEEDS TO STAY AWAY FROM THIS DEALERSHIP!! More

Last Time My wife and me have bought 3 vehicles from Universal Toyota over the last several years and we have been very happy with them until we bought the last My wife and me have bought 3 vehicles from Universal Toyota over the last several years and we have been very happy with them until we bought the last one. My wife traded in her “old” Toyota with personalized license plates and was in the understanding, that Universal Toyota would order the personalized license plate as she had on the old vehicle. Today (One month after purchase), after talking with them several times by phone, text and e mail I was told, that it was probably easier if we would go to the tax office and do it ourselves. They were passing us during that time from one person to the other. We are frustrated and not happy with them at all and will go to a different Toyota Dealership in the future. Frank Witting More

It was Excellent, Outstanding and Exceptional Service Thank you! You won't believe what a blessing it was to receive the phone call from Paul Garcia on Friday morning. We had made a deal with another dea Thank you! You won't believe what a blessing it was to receive the phone call from Paul Garcia on Friday morning. We had made a deal with another dealership. After driving in from Midland TX, we find out they didn't disclose information until we were in Austin to pick up the truck and the deal fell through. Though we were skeptical to drive another hour and half to Universal Toyota, Paul certainly made it worth our while. Paul's partner Gregg Joseph took us for a test drive and explained the features of the Toyota truck while Paul had our trade in appraised. We loved Mark Hanna the finance guy too. He was funny and engaging while he explained the financing and optional services. Thank you for taking care of us and giving us the best buying experience in 30 years! We love our new Toyota Tundra. More