Universal Toyota

never buy from here. we drove from houston to SA and bought a use 2012 camry last two week 9-10-2012. stock number 223466. upon the agreement to buy, saleman name AJ verbally agree to get the 2nd key to bought a use 2012 camry last two week 9-10-2012. stock number 223466. upon the agreement to buy, saleman name AJ verbally agree to get the 2nd key to the car mail to my address within next couple of day. two weeks later still have not got the key, i call AJ several times about the key he kept on saying that he sended the key already, but could not provide the tracking number. then he kept on saying that he ll call me back but never did. i then call customer service to get the problem resolve spoke to receptionist (kathy&natalie) ask to speak to general manager Darren Dortch they said he no longer there even though the thank you letter had his name as customer relationship. then i got tranferred to several mail box which noone response to the message i left (frank sanchez, adam, martinez). they should be up front with customer about they have the key or not, instead of leading us on to buy the car then never kept their promise. it is not that i cant can afford a key but they should not lie, this will be on every review i can find on the web unless they contact me and resolve this issue. More

I purchased a new Tundra on the 9th of August. My salesman told me that SiriusXM was in the truck already and all I had to do was activate it. When I brought the truck back to have the Real Deal pac salesman told me that SiriusXM was in the truck already and all I had to do was activate it. When I brought the truck back to have the Real Deal package completed, they tell me that there is additional hardware required to have the SiriusXM to work. Additionally he and the Customer Relations Manager told me that this kit will take anywhere between 1 to 6 months to get in stock. Knowing that Toyota would not do that I did some research. I found out that not only was the part available, every other dealership in the San Antonio area told me it was in stock and available. After I confronted the personnel at Universal Toyota passed the buck and she said, "They didn't send out a bulletin to announce the availability." I guess that they were the only dealership in the area to not get that memo. Now yesterday I get a call from the business office, telling me that I need to contact the lien holder of my trade in and have them send a copy of my title before Universal Toyota can payoff my truck. Now remember I purchased the truck on the 9th and they didn't get back with me till the 23rd, 14 calender or 10 business days later. When I contacted the General Manager he wrote, "We requested this copy from Ally on the 10th of August(a friday)and they assured us that it would be sent within 48-96 business hours. When we did not receive this copy within their specified time frame, we called back and the bank notified us that unless the customer called them to request this copy they would not release it. Without this copy we cannot issue a payoff check. Ally misinformed us and thus the delay." OK, the Bank told him that it was going to take 6 to 12 days to fax it back, really? They told me 2 to 4 days. That means the allotted time expired on the 16th. And they didn't call me till the 23rd. It took Ally bank an hour to send it. The topper to all of this is that the dealership placed the temp tag in the window when TX state law requires it on the bumper. The Selma Police department informed me of the when they pulled me over. Universal Toyota does everything it can to pass the blame onto others. The quotes are directly from emails that I have received from personnel at Universal Toyota. With all of my research and hassle that I have gone through, you think that they would offer me some sort of compensation, NOPE. None. I was hoping and expecting more from them. Very disappointed More

They posted on their website car for great price. since I am out of town (1.5 hours drive away) I called. The salesman assured me that the car is available and we will meet next morning. So next morning I am out of town (1.5 hours drive away) I called. The salesman assured me that the car is available and we will meet next morning. So next morning I drove to their dealership. While I was half way I got an call from the salesman saying the car has been sold last night. So I gave up and drove back. At same day, this salesman called me again saying the deal fell through apart because of the buyer's credit problem, so the car is available again. I thought it's still a good deal. So I drove down all the way to their place. While I was almost there to their dealership, they called me again and told me that the car "has been sold again". More

On June 8 2012 my wife and I purchased a 2012 Tundra and so far we are very happy. Cody Freeman was the sales person and I really have to say that he is an asset to the Universal Toyota team. Very respectfu so far we are very happy. Cody Freeman was the sales person and I really have to say that he is an asset to the Universal Toyota team. Very respectful, helpful, truthful and honest young man. He really went far and beyond to earn our business and make this happen. It is clear that customer service and satisfaction is very important to Cody and the staff at Universal Toyota. It was a good experience for my wife and self. Also thanks to Bobby Garza in finance and every one else that made it possible for us to purchase this vehicle. We will definitely recommend Cody and Universal Toyota to friends and family. Our ratings for Cody Freeman and Universal Toyota are "Excellent" all the way. Please, keep up the good work. Thank you." L.Portela More

We found a vehicle on the website and stopped by to look at it. We were greeted by Jerry Buitron who was friendly and helpful, he showed us the vehicle and let us test drive. Once he knew we liked the veh at it. We were greeted by Jerry Buitron who was friendly and helpful, he showed us the vehicle and let us test drive. Once he knew we liked the vehicle the pressure was on and we were expected to sign papers that night. After repeatedly telling him we still wanted to look at other vans he kept haggling the price on this specific vehicle to get us to sign that night. We were completely uncomfortable and it took forever trying to get our personal vehicle keys back with 2 crying kids. The manager was the only reason we considered going back - but after price comparsion we realized how overpriced the vehicle was and it wasn't worth all the pressure. More

This was the worst experience ive ever had. I inquired about a car online and got in contact with the salesman over the phone to start the buying process. I gave him my info on me and my trade in. Over ac about a car online and got in contact with the salesman over the phone to start the buying process. I gave him my info on me and my trade in. Over acouple days we talked got the deal done. H said bring our trade in and come get the new car. We live 200 miles away. Took time off work my wife and i. Found a sitter for our kids and dogs. Gased up cleaned our car and headed out. We talked to the salesman on the way for better directions. He helped said everything was fine and we would see him soon. We arrived sat down gave morr info and they took our keys. A couple hour after waiting . The salesman came back and told us that a sister dealerships manager wanted the car for himself and we couldnt have it. Iwas lied to the whole time. It was horrible and embarrasing for me and my wife. I was so angry for the time and money lost in this experience. I hope this never happens to anyone else. I have never had a car buying experience like this one and hope i never do again........ thanks for your time. More

Even though I bought my Toyota vehicles [now driving my 3rd Toyota owned over the years] at other local dealers, I have always had them serviced by Universal Toyota. Mark is always friendly, fair and treat 3rd Toyota owned over the years] at other local dealers, I have always had them serviced by Universal Toyota. Mark is always friendly, fair and treats me like I've spent a bundle with them even when the service visit is for simple routine maintenance. When it's time to make another purchase, I'll be back to Universal with hopes a good deal can be had. Regardless of where I buy, I'll let Mark take care of my vehicles. Simply, he's the best. More