Universal Toyota

My experience with Universal Toyota I never thought I would say, "I adore my car salesman", but there I go. I am 72 years old, my 2002 Toyota Camry was totaled in the April '16 hair sto I never thought I would say, "I adore my car salesman", but there I go. I am 72 years old, my 2002 Toyota Camry was totaled in the April '16 hair storm, and the thought of having to buy a new car was stressful. Early one Friday morning my daughter and I went to Universal Toyota to look at a car my daughter thought was a good deal. We were both disappointed and ready to leave, but Gabriel Aguilar was determined to help me find a car. He was very polite and helpful; not at all aggressive and in my face. Spent around five hours showing us different vehicles; asking questions of me to determine exactly what I wanted. I found the car I wanted at a good price. Kate More

Awesome experience! We just bought a Toyota Tundra 2016 this June. Aaron was our sales person. Aaron Perches is really knowledgeable and funny. He was excellent in handli We just bought a Toyota Tundra 2016 this June. Aaron was our sales person. Aaron Perches is really knowledgeable and funny. He was excellent in handling our purchase. He was able to find the perfect vehicle to suit both our needs and wants. He worked extremely hard to exceed our requests when negotiating our asked price with both, the financial department and manager. We had an excellent experience due to his ability to honor all our requests. We would definitely recommend Aaron as your sales person. More

Very bad experience I went to the dealership to buy a Camry. I was told Camrys were not made in crushed blue. The next day I literally found out the salesman lied. Cont I went to the dealership to buy a Camry. I was told Camrys were not made in crushed blue. The next day I literally found out the salesman lied. Contacted management I was told, basically out of luck. But all things are at their discretion. If they wanted to help me they could have. They owned by Red McCombs they don't offer an HEB discount. Not a happy customer. Never again! Disgruntled customer. More

Terrible buying experience Worst experience ever....I have been buying cars for over 25 years and have never had this bad of an experience...we bought a used vehicle from them a Worst experience ever....I have been buying cars for over 25 years and have never had this bad of an experience...we bought a used vehicle from them and they never called our bank to get a payoff on our trade in and so several weeks later our bank calls and and notifies us payoff is short over 350.00 and that Universal Toyota said we would have to pay it..that's crazy!!! They should have done there job and called our bank and got a 20 day payoff instead of just basically guessing what it was...because of their inadequacies we had to pay the shortage and also had to make a payment on our new vehicle. We address management on numerous occasions by phone and email and no one would contact us back. We also never received a second key to the vehicle ...they always make promises until you buy then afterwards you can never get a hold of anyone. This dealership is so unprofessional...I will never buy or recommend them to anyone!!! More

A great experience I took my car to get the oil changed and had the good fortune of driving off with a 2015 Toyota Prius. My Salesman was Hector Roman under the auspices I took my car to get the oil changed and had the good fortune of driving off with a 2015 Toyota Prius. My Salesman was Hector Roman under the auspices of Adam Soto. Universal Toyota has Great people working in a family atmosphere. I was so excited about my experience that the following day my son bought a 2016 Toyota as well...his salesman was Issac Galvan. So if your shopping around in need of a vehicle...don't waste your time...go see the people at Universal Toyota....If you want the best..you need to deal with the best! Diana M Gonzales More

Brand new 2016 scion, nothing but problems since. The sales experience was great, the service department however has been absolutely terrible. I bought a 2016 scion iA. Couple weeks of driving it i ke The sales experience was great, the service department however has been absolutely terrible. I bought a 2016 scion iA. Couple weeks of driving it i kept hearing this scrapping noise come from the left side of the car. I take it back to universl toyota services to get it fixed and they say oh it just needs a tire rotation. I said okay then and they did it. I pick it up the next day and what do yu know, the noise is still happening! So when I called to let them know, i got the run around from several people transferring me all over the place. So I decided to bring it to a different toyota dealership and right away the services department here told me whoever said it needs a tire rotation was wrong! The rims the dealership originally put on my brand new car and sold it to me, are too big and now im most likely going to have to remove the rims which is one of the main reasons the car caught my eye! I do not want this car anymore if I cant have it the way I originally purchased it! Turns out the rims and tires are too tall and too wide so they said im going to have to put stock rims on it! What I want is for them to make this right. I would give this car back to them and retart the buying process, xxxx I'll even buy from the same dealership! Great sales, terrible services!! More

will cheat you Watch the paper work close.l was ask to sign a new contract with blank dates,lots of lies and they will tell you that you bought the car and a week la Watch the paper work close.l was ask to sign a new contract with blank dates,lots of lies and they will tell you that you bought the car and a week later raise the interest rate, l had good credit 745 but finance manager said CU wouldnt would not do it for. 1.59% but would do 2.10.Bad deal More

Do not trust Universal Toyota We received a letter in the mail promising $XX,XXX for our used Altima. We went to trade it in on a Rav4 and took the letter with us. Their first app We received a letter in the mail promising $XX,XXX for our used Altima. We went to trade it in on a Rav4 and took the letter with us. Their first appraisal was just over half what they had promised in the letter. We showed them the letter, they took it back to the appraisal guy, and we never saw that letter again. They tried to explain that promised amount was for an Altima that was fully loaded and in near perfect condition ... or the MOST they would ever give anyone for an Altima. What liars! We had a FAR better buying experience at the Gunn dealerships ... although Gunn doesn't have a Toyota dealership, so we bought a Chevy. Go to Gunn! More

Worst Car Buying experience ever! Worst car buying experience I ever had. First, no one approaches you when you walk in the door, you have to find someone to help you. Once you find so Worst car buying experience I ever had. First, no one approaches you when you walk in the door, you have to find someone to help you. Once you find someone and inquire about a car they have to call someone and make you wait for that person. I personally waited on several occasions for over 30 minutes just to talk to someone about purchasing a car. Once you find someone to actually help you they treat you like an idiot and lie through their teeth. For example, online they advertised a used 2014 Yarius "automatic" for 12,995. When I get there they inform me that it was mistake on the advertisement and that the car is actually manual. I then inquired about the 2015 Toyota Corolla L for 15,995 and David Roberts (salesman) informed me that it was only for one car they had in stock and they already sold it. I informed him that the advertisement states for all new 2015 Corolla L in stock, I even pulled up the webpage and showed him. I understand trying to make a profit but it doesn't help to lie to your customer. It was clearly a violation Texas Deceptive Trade Practice Law by advertising a product and then lying to the customer to avoid selling it to them at that price. Once I finally got them to agree to sale it at that price I get into the finance room. Its no better there either, when you politely decline their extended warranty they get very aggressive and outright rude if you continue to decline, a female who claims to be the financial sales manager stated that every person that touches your car is a master mechanic and they pay them over 196 an hour just to work on your car and by not having the coverage I can expect to be charged that much per hour just in labor. I then asked "you have master mechanics changing oil too? And she said yes. So I stated "you have no apprentice or journeyman mechanics" and she responded "no, all mechanics are certified Toyota Master Mechanics". I can't believe how they insult their customers intellegence. I would never pay a labor rate of nearly 200 an hour for routine maintenance. She then moved on to finance and stated that they only way I can get the car for that price is if I buy the extended warranty and tire plan, I said "no" and she then said that she can offer me the car for the already agreed to price if I finance at 7.0%, I then stated that I have already been pre-approved by my bank at 1.95% since I had over 750 credit score and good income. She then stated that she can match that but I would have to buy the extended warranty. I was just shocked by what she was saying, at this point it was well passed midnight and stated that I will finish up the paper work tomorrow because I had to be at work in four hours and needed some sleep. They were very upset with that and stated the car might be gone by tomorrow, I said "well lucky for me you have over 10 in stock". The next day I come by to finish up paper work after work the person doing the finance portion of the car paperwork already went home for the day even though I called ahead and letting them know I would be by. They said only the person that originally started the paper work can finish it and my paper work was behind a locked door. The salesman stated "I thought you wouldn't be back", I said "I called ahead why wouldn't I be back?". So I had to come in the next day, she wasn't there again even though I confirmed by appointment that morning that I will be by after work to finish paper work, so I insisted that someone else do the finance paperwork. The salesman stated that since we are starting the paperwork over they will need to run my credit again even though they just ran it two days prior. I stated the one you have is still good and you don't need to ding my credit by pulling it again. He said that the manager insisted I have it run again, and I stated get it from my other paperwork and he stated the door is locked and they don't have access. I then stated that I will be leaving and the salesman stated "oh wait we have a copy with the other sales manager let me get it". I should of just left then and there because this was getting beyond unprofessional. More