Universal Toyota

Horrible waste of time scamming dealership My husband and I put a down payment down for a 2008 mercedes c300. We sat at the dealership for hours while they did their "work". Once we were approv My husband and I put a down payment down for a 2008 mercedes c300. We sat at the dealership for hours while they did their "work". Once we were approved, we signed all the paper work and took the car home believing everything was taken car of and the car was ours. Literally 3 weeks later the finance manager calls my husband asking him about something on his pay stub. My husband and I are confused bc we were under the impression all that had been submitted to the bank therefore we were approved and it was taken care. (Considering we signed stuff from the lender capital one with our payment due date etc.) Following Saturday the "sales manager" calls with a horrible attitude insisting we bring the car back and saying he can have the car taken from us. My husband said "no my wife is at work with the car and we will be there Monday to discuss whatever your problem is." We go there Monday and want nothing to do with this place because overall I felt like they were scamming us I've never in my life had a dealership sign paperwork with their customer, accept the down payment have them drive off and almost another later harass them. We gave them back the car and got our down payment back but now in the mail I'm continually receiving letters from all these different banks saying I'm approved but it's expired. Makes zero sense. I just want to make everyone aware of their shady business they run. Do not waste your time with unprofessional, jerks. More

Bait and Switch Was lied to about cars had. Drove over almost an hour and told was sold. Offered a car twice the price instead. Waste of time and will never use them. Was lied to about cars had. Drove over almost an hour and told was sold. Offered a car twice the price instead. Waste of time and will never use them. Horrible to do to a family with 3 small children More

My wife has been trying to find a new 2014 Toyota 4Runner in the San Antonio Tx. area for some time now. Her experience at Universal Toyota pretty much mirrors what she ran into at Toyota of Boerne. She trie in the San Antonio Tx. area for some time now. Her experience at Universal Toyota pretty much mirrors what she ran into at Toyota of Boerne. She tried North Park Toyota and couldn't get a realistic price. Red McCombs ended up wasting her time - another story I'll post at that sites rating area. She has yet to go to Alamo Toyota or Cavender Toyota, but I suspect she'll run into the same thing there. Universal had 3 4Runners online that were listed as being "In Stock". That means they have the vehicle. When she got there all 3 were "not available" at Universal Toyota? She was told they could get what she wanted, but the 4Runner was at another dealership. Turns out it was at McCombs which by the way owns Universal Toyota. Universal told her it would take a day or so to get it. A day later Universal told her she needed to come in and pay a $500 deposit in order for Universal to acquire the vehicle from McCombs. She did that just before closing one evening, driving all the way from Boerne. The salesman said it would be on the lot early afternoon the next day. The following day she received no communication. She was to go to Universal Toyota at 5pm and close the deal. She had not heard from them all day, so she thought it best to call before driving out there. Lo an behold, the 4Runner Universal was supposed to have was not to be seen. Their new story was they could not get it. She then had to stop pay the $500 deposit which wasn't a big issue as she works for the bank it was drawn on, but time out of her life nonetheless. Beware people. If a dealer in San Antonio Tx or nearby tells you that they are going to have to obtain the car from another dealer, get up and leave. The term for this is "dealer trade". It's not going to happen. The dealer holding the car knows someone wants it and isn't going to give it up, If what you want is not on the lot, you are not going to get it from that dealership. Get up and walk away and keep looking until you find a dealership that actually has the car on their lot. More

I went to get buy a car. I asked for them to beat the other dealership s price. The salesman said, if I were you I'll go and get it at other dealership. They didn't want my business. I didn't learn m other dealership s price. The salesman said, if I were you I'll go and get it at other dealership. They didn't want my business. I didn't learn my lesson when I got bad service first time I went there. Regret giving them another chance. More

Dan really cares about his customers. You get a real vibe from him that he is there to help you and inform you of your options and not make it feel like he's trying to make money off of you or that your just from him that he is there to help you and inform you of your options and not make it feel like he's trying to make money off of you or that your just a customer, he makes you feel like family. Dan also is very knowledgable and doesn't promise anything that he can't uphold. If he says something is going to happen it happens. He also was very good on follow up calls to ensure everything was good. He doesn't call to beg for referals like most, he calls to ensure that I am satisfied and if there is anything he can help my with on my purchase. He is a great guy, he served our country and is very interested in your needs instead of his own or what his bosses say to do. I highly recommend speaking with him if you are in the market for a vehicle. Weather it may be a new Toyota or a preowned vehicle. He treats you right, with honesty and the way you would treat your own family. With all of that the only problems I had was with the finance guy named Matt. If it wasn't for the amazing experience and relationship I established with Dan, I might have gone elsewhere. But Dan appologized for the expierence I had in financing and made up for it.. If you have the same issue in finance he truly will above what he needs to, to correct the problem and make you feel good about your purchase. More

We agreed to purchase a Toyota Prius the car under three terms: 1) touch up scratches on front and rear bumper; 2) replace missing hatch cover; 3) fix small dings in back bumper. I have owned the car for t terms: 1) touch up scratches on front and rear bumper; 2) replace missing hatch cover; 3) fix small dings in back bumper. I have owned the car for two months now and still they have not completed what they said they would do. TERRIBLE customer service after the sale. I went down to San Antonio (an hour and a half drive) to have the work completed. I had confirmed my appointment that morning. When I got down there, the guy who does the body work wasn't there. They did do the touch up paint work (did a very inadequate job) and replaced the hatch cover (clearly used with black streaks of oil on it). I have tried to return to get the dents pulled out of the bumper and they keep canceling saying that the body guy is not available. DO NOT BUY A CAR HERE AND EXPECT GOOD POST SALE SERVICE. More

After a ROTTEN EXPERIENCE at Red McCombs Toyota (please see my review there.), I went to Universal Scion. I had tested there a few weeks ago and was helped by Gregg Joseph, who was amazing. Gregg immediate see my review there.), I went to Universal Scion. I had tested there a few weeks ago and was helped by Gregg Joseph, who was amazing. Gregg immediately recognized me when I arrived there for my second visit and asked if I wanted to test drive again. I was upfront and told him that I was there to buy. Gregg was not able to help at that time as he had another customer, so he passed me to Iker Fernandez. Iker was also incredible. He took me on another test drive and also showed me that the premium audio was already equipped with navigation and didn't need a $1,700 upgrade that Red McCombs had earlier claimed. When Iker took me inside, he wrote down the four accessories I wanted and then went to order it in. Iker returned to clarify EXACTLY which kind of spoiler I wanted and even walked me to different tCs to see the different spoilers available, which I thought was great. After trying to find a car, he returned to me and stated that I would have to wait until the first week of September to get it. I stated that I didn't mind at all. Since he didn't have a VIN of my car, he still went ahead and drew up my numbers so I knew what I would be paying for the car when it arrived. It was EXACTLY what I wanted, nothing else added to it!! I later returned to Universal on 6 September to pick up my car. Iker was again fantastic and had my paperwork ready to go. Except for a small glitch on my end with the insurance portion, I was in and out of the dealership in an hour and a half and had no major surprises thrown at me at the last minute. Special thanks again to Gregg who still remembered me when I returned as well as a nice saleswoman named Ivette. Ivette had met me while shopping the first time I was there and still came by to say Hi the following times I returned. Not bad for a woman who had nothing to do with my sale and it says alot about the culture that Universal Toyota breeds with its employees. My experience in Universal Scion was no doubt what USAA/TrueCar.com intended on me going through and it really says something about the dealership that chose to treat me well without the partnership of USAA orhttp://TrueCar.com!! You'd better believe that I will send every friend I know that wants to buy a car to Universal and even tell them which salesmen to go see! I think USAA/TrueCar.com needs to change the preferred dealer to them and drop Red McCombs Scion. Red McCombs does nothing but smear both USAA and TrueCar.com's name. More

We went to the Nissan Dealership ready to buy a 2014 pathfinder. after all was said and done we were $500 apart and they would not budge. So i did what any former car salesman would do. I told them have pathfinder. after all was said and done we were $500 apart and they would not budge. So i did what any former car salesman would do. I told them have a great day and walked out. we were on our way home when we were driving by the toyota dealership. we decided to stop in and look at the highlanders. my wife's #3 pick. they drove ok, but a 4runner caught my eye. we looked at it, and test drove one and Yevette was very helpfull. i explained to her that i used to sell cars and walked out from the nissan dealership a couple blocks away for being $500 away on the deal a few min ago. we ran the numbers on the 4runner and were able to meet in the middle we were very close on the numbers even though the 4Runner was more than the pathfinder. we purchased the 4Runner and paid more than we would have for the nissan. just goes to show that great customer service is better than a good price. We will be going back to get my truck from Yevette because there was no hidden agenda, no lies just the price and quaility service. More

I was recommended by a coworker of mine. I was going to take my car to Red Mcombs. I did my appointment over the phone, I was taken to my advisor. He just stared, I greeted him first and then said why I take my car to Red Mcombs. I did my appointment over the phone, I was taken to my advisor. He just stared, I greeted him first and then said why I was there. I should have just walked away first instinct. I was quoted for a major repair and he said he would quote me on my breaks as well, "there was a coupon", he said. When he gave me the total I asked about the break special, he said oh I can give you 10% but, no rental. I needed the car, so I opted out of breaks. I was upset of course. I was called early the next day about my car being ready. I paid without hesitation, got charged for major repair and inspection. Few days later an officer mentioned my expired inspection?? Yes, no inspection. I called Universal, no apology. I was asked about coming in. I got there waited 1 1/2 and no apology. I guess they don't really care about keeping a customer. I am not going back. More

The salesman I worked with was fabulous but the sales manager killed the deal for him. He personally quoted me a number, I was in the process of texting a friend about the deal so I know I wasn't imagini manager killed the deal for him. He personally quoted me a number, I was in the process of texting a friend about the deal so I know I wasn't imagining the numbers. When I went to finance to sign everything the numbers did not at all match up. I felt uncomfortable and like I was being screwed over. It took forever for them to give me back my drivers license so I could leave. They blamed it on a miscommunication but I feel if I hadn't questioned what was on the paper they would have gotten away with having me pay more than agreed upon. Then after I left they called and the price magically dropped. Customers shouldn't have to storm out for numbers to go down. There are far too many dealerships in the area to deal with this one. More