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University Auto Center CDJR
Ellensburg, WA
249 Reviews
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Showing 249 reviews
March 04, 2020
"Great Car Buying Experience!" Drew made the Sales process quick, easy and painless! There was no sales pressure and he gave us the time and space to make the decision to purchase. Drew made the Sales process quick, easy and painless! There was no sales pressure and he gave us the time and space to make the decision to purchase. Would definitely recommend to our friends and family. Very happy with the Purchase and experience! Nic & Denise More
by nic
Employees Worked With
Drew Snider
Helpful December 19, 2019
Made it Easy! I'd been looking for a Jeep Compass 4x4 in the laser blue color for about a week. Three different dealerships claimed to have it but , in reality, did I'd been looking for a Jeep Compass 4x4 in the laser blue color for about a week. Three different dealerships claimed to have it but , in reality, did not. They then tried to talk me into a different vehicle or expected me to wait for delivery. Several dealerships had the car I wanted but their prices were outrageous--3-7k over what they should have been selling for and a list of reasons why I didn't qualify for incentives. I found the car at UAC advertised for a terrific price. I called ahead and Drew had it waiting for me. It was not stripped, but had more features than I'd originally wanted. They happily honored their online price, didn't try to upsell me, and were professional. I got all the incentives they advertised and 0% financing. I want to add that they didn't try to talk down to me because I am female--it was nice to not have to bring a man with me. More
by genevieves
Employees Worked With
Drew Snider
September 13, 2019
Worth the short trip from Yakima. Matt and the staff made the whole sales process quick and easy. We would definitely recommend UAC to our friends and family. Thank you UAC. Matt and the staff made the whole sales process quick and easy. We would definitely recommend UAC to our friends and family. Thank you UAC. More
by SLANGWELL12
Verified CustomerEmployees Worked With
Holly Hankins
September 09, 2019
Very relaxing. Went to University Auto to look for a Jeep Cherokee. Drew was there and listened to what we wanted to have on the Jeep. Came up with what we wanted fr Went to University Auto to look for a Jeep Cherokee. Drew was there and listened to what we wanted to have on the Jeep. Came up with what we wanted from another dealer. Came up with a fair deal. Just went smooth. Thanks More
by TEAMFLANAGAN1
Employees Worked With
Mike Boner, Holly Hankins, Drew Snider
September 06, 2019
Great, as always. They are the best!! We always come to UA, We recommend them to friends & family. I hope there is always a UA here in Ellensburg!! This dealership always has multiple rigs We always come to UA, We recommend them to friends & family. I hope there is always a UA here in Ellensburg!! This dealership always has multiple rigs to check out. If they don't have it, they will check around & get what we want. More
by GRANNYANDPAMILLER
Employees Worked With
Holly Hankins, DJ Thomas
September 05, 2019
I’ll Be Back Fast, friendly service and another pleasant transaction. I think this is the fifth vehicle I’ve purchased here, so yeah — recommended. (Four more word Fast, friendly service and another pleasant transaction. I think this is the fifth vehicle I’ve purchased here, so yeah — recommended. (Four more words required) More
by Rusty75
Employees Worked With
Holly Hankins, Raymond Glover
September 02, 2019
Unsatisfied with the service department Took the vehicle home on a Saturday, Had to fill up my own gas. Had to bring the vehicle back to be serviced the following Monday. Then they said they Took the vehicle home on a Saturday, Had to fill up my own gas. Had to bring the vehicle back to be serviced the following Monday. Then they said they would fill up my truck with gas after it was already full, not even offering to refund me or offer a replacement service for that. They did not service everything in the contract, wanted me to come back again. Said all the parts did not come in. Then the sales man came out with all of the parts. The service guy handed them all to me and said I could but them on myself. How is that good service? I would like to have my items fixed on my truck that we agreed upon. Holy was wonderful and explained everything as she was going. More
by JBETTSFAMILY
Employees Worked With
Holly Hankins, Jackson Beaumont
August 29, 2019
service department Amy was amazing to work with from the first moment I called in! She was very flexible and made the entire process of getting Zurich Shield applied to Amy was amazing to work with from the first moment I called in! She was very flexible and made the entire process of getting Zurich Shield applied to our vehicle so simple and pleasurable! Would highly recommend :) More
by lcatlin
Employees Worked With
Amy
August 28, 2019
Matt was great to work with Matt came to my work picked up my car to be looked at. He left me a car, then brought mine back to me. He was extremally helpful! Matt came to my work picked up my car to be looked at. He left me a car, then brought mine back to me. He was extremally helpful! More
by mnation1
Employees Worked With
Matt Lueder
August 28, 2019
Quick and thorough oil change I took my Chrysler vehicle in for an oil change this week. The staff was very friendly and helpful, and the service was performed in a very timely man I took my Chrysler vehicle in for an oil change this week. The staff was very friendly and helpful, and the service was performed in a very timely manner. The customer waiting lounge is clean and comfortable. They also provide coffee, tea and water as well as some snacks for your convenience. I always go to University Auto Center for regular service on my vehicle as well as when any mechanical problems arise. They are number one in customer service in my book! More
by streepyn
Employees Worked With
Bre Oliver
