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University Chrysler Dodge Jeep Ram of Anniston

Anniston, AL

3.1
93 Lifetime Reviews Review Dealership

1229 S Quintard Ave

Anniston, AL

36201

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93 Reviews of University Chrysler Dodge Jeep Ram of Anniston

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November 14, 2014

"poor customer service"

- Tanisha1105

Service is terrible.they never return calls or have any information on your vehicle. My vehicle stayed in the shop for over a month and I did not receive any information unless I called them.

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
erica
September 19, 2011

"The salesman, Reed Turner, was friendly and efficient and..."

- CLance

The salesman, Reed Turner, was friendly and efficient and I think he is a great salesperson. The problems were in the department that handled the money. I traded in a vehicle which I still owed on. (More than it was worth) I gave Anniston Chrysler Dodge Jeep a cashiers check for $20,000 that covered the payoff on the trade in, and the down payment on the new vehicle. After a week or two, I noticed that the finance company still had no record of the trade-in vehicle being paid off. We called the dealership and spoke to Barbara who explained that due to an oversight, the payment had not yet been made. No big deal, we said OK and thought that was the end of the issue. Then we started getting calls from the finance company saying that our payment was past due and it was going to affect our credit negatively if the payment wasn't made. We called the dealership back and got the run around. No one seemed to know why the finance company hadn't been paid yet. Finally, we had to make a call to the dealership with the finance company on the line. We again spoke to Barbara, who didn't realize that the finance company was on the line. She stated that it was taken care of and the finance company would be getting the money the next day. The finance company representative that was on the other line had no record of any such arrangement. I'm just wondering how Anniston Chrysler Jeep Dodge managed to "misplace" almost $14,000 for an entire month. I was planning on purchasing another vehicle in the very near future, but will definitely NOT be going back to this dealership EVER again.

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Customer Service
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Overall Experience
Recommend Dealer
No
Employees Worked With
Reed Turner, Frank, Barbara
August 23, 2011

"This dealership is greatly lacking in customer service. I..."

- jeepdriver2011

This dealership is greatly lacking in customer service. I live just a few miles from the dealership and drive 35 minutes to the next closest jeep dealership just so I don't have to deal with the rudeness of the service staff. If you need work done go elsewhere.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
service department
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