My wife and I were visiting our son and his family in Jacksonville, AL, just a few miles north of Anniston back on July 22, 2017 weekend. However, our van (we've owned it only 1 year) began having great difficulty shifting and would have great problems climbing an incline (and there are PLENTY of mountainous inclines in this part of Alabama). As we planned to drive out of town on Monday, July 24, the service engine light came on, so we decided to check in with the closest dealer and see if we could get a diagnosis.
We drove the 15 or so miles to University Chrysler, Dodge, Jeep, Ram in Anniston, AL and pulled in to the service bay. Immediately, two service technicians came to see what was going on. After less than 15 minutes of explaining what was happening, plus their calling in the transmission specialist, they had the problem diagnosed (the transmission guy pointed out that we had a light film of automatic transmission fluid sprayed on the rear hatch window, indicating that we had had a lead and the highway driving had blown that stuff back).
The main service technician who handled our case was Mr. Jason Boatman. He told us, in concert with the transmission specialist) that they could fix it, but we would have to leave the vehicle. Our problem is that we live 200+ miles West in Tupelo, MS. Plus, I had big meetings coming up during the next couple of days and my supply of diabetes medicine was insufficient for an in-town stay. Thus, we had to leave the car and figure how to get home.
Jason and his team arranged for us to rent a car through Enterprise, which was less than 1 mile down the street from them. The dealership arranged a discount for our rental. We drove back home to Mississippi.
On a regular basis, for the next three weeks, Jason Boatman called me to give me updates on the repair. Then, on Saturday, August 19, he called to say that the van is ready. We drove, in another rental car, to Anniston just before the dealership closed and we picked up the van. My wife drove the van from the dealership to our son's house in Jacksonville, She commented that she thinks the car drives better than it has since we've owned it.
I can't say enough positive about how we were treated by University Chrysler, but MAINLY by Mr. Jason Boatman in the service department.
We will definitely be recommending this dealership to our friends -- for sales, service, or just to watch for how customer relations should best be handled.
National Center for Technology Planning
Tupelo, MS (birthplace of Elvis)