University Mitsubishi - FL

Beyond Customer Service - Patient and Goes above and beyond I had the pleasure of having Lance Shetrompf to help me with my new car purchase. He exceeded my expectations on all levels. My situation was unique I had the pleasure of having Lance Shetrompf to help me with my new car purchase. He exceeded my expectations on all levels. My situation was unique because I had credit problems because of identity theft. He was confident, and assured me that we were going to find a solution that would not only allow me to purchase a new car, but make me happy with my purchase. He went above and beyond, and walked me through all the steps. He was ready to answer any questions I had and was instrumental in making everything work on given my time constraints. I would definitely recommend the dealership, and more than that, the excellent service I was provided by Lance. More

GREAT EXPERIENCE I bought my 2017 Outlander Sport Limited on 6/29/2017. The experience was unbelievable. Lance made the experience painless. He was so helpful and r I bought my 2017 Outlander Sport Limited on 6/29/2017. The experience was unbelievable. Lance made the experience painless. He was so helpful and really cared that I left with a car, but not just a car the car I wanted. 3 days later I was in the car I always wanted and I am extremely happy. The staff is friendly and very professional. He followed up with me and there was no pressure to buy. He made sure I was comfortable with the price, interest rate, and the vehicle. I was going to get the outlander sport, but he knew I really wanted the Limited. He did his magic and I have the limited. I don't know how to tell him Thank you for everything. I will highly recommend anyone wanting a vehicle to go to Lance. He is awesome. More

Awful The most unprofessional dealership in the area by far! They clearly do not know how to treat potential customers; from the staff to upper management! The most unprofessional dealership in the area by far! They clearly do not know how to treat potential customers; from the staff to upper management! More

Great Experience GREAT CUSTOMER SERVICE .GREGG AND CARLA WERE EXTREMELY HELPFUL AND PROVIDE ALL THE INFO NEEDED.PURCHASED A 2017 OUTLANDER .TRAVELED ALL THE WAY FROM M GREAT CUSTOMER SERVICE .GREGG AND CARLA WERE EXTREMELY HELPFUL AND PROVIDE ALL THE INFO NEEDED.PURCHASED A 2017 OUTLANDER .TRAVELED ALL THE WAY FROM MIAMI TO DO THE PURCHASE AND IAM VERY SATISFIED. ROGER More

Great experience Last week I bought a 2017 Mirage for my wife and so far she loves it. The sales staff, especially Gregg Lippe, was very professional and knowledgeable Last week I bought a 2017 Mirage for my wife and so far she loves it. The sales staff, especially Gregg Lippe, was very professional and knowledgeable. The customer service was excellent and the atmosphere was very friendly without pressure to buy. The finance manager, Peter, was very thorough and explained all the details in a humorous but professional manner which made the lengthy process painless. The followup call from Gregg was also appreciated to see how we liked the car. All in all, our visit was a great experience and will definitely recommend this dealership to our friends and family. More

Great experience purchasing a new car The employees were extremely friendly, and all our questions were answered . We were pleased with the service we received. We are very happy with ou The employees were extremely friendly, and all our questions were answered . We were pleased with the service we received. We are very happy with our purchase More

God Awful I purchased a 2016 Infiniti Q50 for my 16 yr old daughter on 03/10/17. They pulled the carfax for me it showed nothing, I took the car to Infiniti to I purchased a 2016 Infiniti Q50 for my 16 yr old daughter on 03/10/17. They pulled the carfax for me it showed nothing, I took the car to Infiniti to have service and they revealed the car had been in a left front end accident and the transmission had been damaged serverly. And been botched up and fixed without reporting it. And the title should have been salvage. UNIVERSITY MITSUBISHI will not do anything warning do not buy any car from University MITSUBISHI DAVIE More

Great experience I was in need of a new vehical and the service by the salesman was professinal and very helpful. could not ask for more from this place I was in need of a new vehical and the service by the salesman was professinal and very helpful. could not ask for more from this place More

Friendly I went and visit the dealer looking for an outlander,then went back with the Family looking for a 6V engine Outlander, they only had one so we didn't I went and visit the dealer looking for an outlander,then went back with the Family looking for a 6V engine Outlander, they only had one so we didn't had many options. More

Never never again! For the first time in my nearly 60 years I purchased a new car, a 2014 Lancer. The ONLY reason I did so was for the warranty, my BIG mistake!! My For the first time in my nearly 60 years I purchased a new car, a 2014 Lancer. The ONLY reason I did so was for the warranty, my BIG mistake!! My Lancer had developed a small oil leak at around 24k miles and I thought that it may be that the crush washer was not replaced during past oil changes so fro the next two changes I did it myself and both times replaced the crush washer but the leak persisted. I called University Mitsubishi and set an appointment for 2 PM about 2 weeks later. I had to leave work early and drove 45 mins through traffic to get there but when I arrived I was told that everyone was at lunch and it would be at least an hour before they could look at my car. I pointed out that I had an appointment and why asked why it was scheduled when all technicians were out to lunch, just an "oh well" reply. I was not surprised since this was in character with how I was treated previous times. I now regret not buying a Kia or Hyundai. I regret the day that I walked into University Mitsubishi. More