University Volvo

Efficiency I brought my XC60 in for service; wherein, Tanya immediately started the process. Upon the conclusion of my wait time which was sooner than expected, I brought my XC60 in for service; wherein, Tanya immediately started the process. Upon the conclusion of my wait time which was sooner than expected, Arthur Miller clearly explained the service with specifics. I had the opportunity to talk with Bob Kennedy regarding end of lease information. Efficiency and customer service were noted. More

Inconsiderate Dealership I am almost at loss for words with the lack of professionalism this dealership has for their prospective customers. We called about an SUV that was j I am almost at loss for words with the lack of professionalism this dealership has for their prospective customers. We called about an SUV that was just posted online, made an appointment, drove over 45 minutes just to have the car salesmen let us know that "he just sold it". Now, I understand that business is business, but losing two + potential customers instead of either A: calling or emailing letting us know there is someone interested, B: asking if we want to put a deposit down, or C: at least say they would keep an eye out for the same vehicle, is just inconsiderate. I was even looking at the new Volvo's in the store-- knowing I would be up on my lease this coming February. It's clear that this dealership is all about numbers and not about relationships. More

Nice visit I brought my 2002 C&) in for its state inspection and a little servicing. This was my first trip to the remodeled building - very impressive. Very c I brought my 2002 C&) in for its state inspection and a little servicing. This was my first trip to the remodeled building - very impressive. Very clean inside. Waiting area is very nice. Maybe they have one and I didn't see it, but I wish there were a vending machine for snacks. - I got hungry. More

ULTIMATE CUSTOMER EXPERIENCE The dealership went above and beyond in helping me pick out my car. They were specific needs it I was looking for and they showed me several options The dealership went above and beyond in helping me pick out my car. They were specific needs it I was looking for and they showed me several options and gave me the valuable time I needed to find exactly what I wanted. When other dealerships said that wasn’t an option… University Volvo needed happen. Thank you Team Volvo. More

My experience Overall excellent...arthur was great...friendly and professional. All work was done to my satisfaction. Gave me a free car wash. Plus a nice loaner ca Overall excellent...arthur was great...friendly and professional. All work was done to my satisfaction. Gave me a free car wash. Plus a nice loaner car More

30K Service Went in for 30K routine service. Very accommodating and courteous staff. Service was thorough and timely. The car wash after service is always a nice Went in for 30K routine service. Very accommodating and courteous staff. Service was thorough and timely. The car wash after service is always a nice touch. More

Customer Update The service department was very professional. I checked in and was in a dealership loaner in less than 10 minutes. When I returned, it was totally ser The service department was very professional. I checked in and was in a dealership loaner in less than 10 minutes. When I returned, it was totally serviced and I was out in less than 10 minutes.Having a process that was that efficient was extremely impressive! More

1st 10k checkup on my 2018 XC90 Fast, friendly customer service. Everyone at the dealership was very nice and accommodating while I waited on my car toe be serviced. All my question Fast, friendly customer service. Everyone at the dealership was very nice and accommodating while I waited on my car toe be serviced. All my questions were answered. I was very pleased. More

Exceptional Service! Art tested my battery to be sure a new one was needed. He ordered the battery and called me back the next day to have it installed. It took less tha Art tested my battery to be sure a new one was needed. He ordered the battery and called me back the next day to have it installed. It took less than and hour to complete the service and they washed my car. Tonya reminded me that there was a coupon for my service, saving me $$. Thank you all for your kindness and excellent service. Thank you. Roberta Hamborg More

Bob Kennedy is the man to see for OSD WOW! It’s not often that you experience great customer service, but I just had the best interaction with Bob. My situation is a bit different from man WOW! It’s not often that you experience great customer service, but I just had the best interaction with Bob. My situation is a bit different from many on here..... I found Bob through the SwedeSpeed forum. I had already ordered my Volvo from a local Arizona dealership, but he still took a the time to discuss my options and to give me solid advice regarding my special order. He has no skin in the game and yet he treated me as a valued customer or old friend. He was friendly and honest and I am sure he is well respected by his peers and customers. The bad news is he plans to retire in the next few years..... I hope to keep my new Volvo for 8-10 years so chances are he will be enjoying retirement when I am ready for my next car. If that time frame changes, Bob will be the first person I call! Thank You Bob! More