University Volvo

Great No-Pressure Experience I had no idea what make of car I wanted when I went to University Volvo. I knew I wanted to test drive the S60 so I stopped in on a Saturday afternoon I had no idea what make of car I wanted when I went to University Volvo. I knew I wanted to test drive the S60 so I stopped in on a Saturday afternoon. I was warmly welcomed by Bob Kennedy. He made me feel right at home at the dealership. He never once pressured me. It was still early in the process, so I went off to other dealerships and test drove several other cars. I had my choice narrowed down to 2. Still Bob never pressured me. He was always quick to answer my emails (my communication preference). When it came down to it, Bob just was a much easier and better person to work with than the representatives from the other dealerships. More

Service review This was our second visit to your company since moving to North Carolina and we couldn't be more pleased with the service, the employees or the facili This was our second visit to your company since moving to North Carolina and we couldn't be more pleased with the service, the employees or the facility. More

Excellent Experience! When I began my search for my new 2015.5 S60, I contacted 6 dealerships in about a 2-hour drive from my home in SC. AJ Varrichione at University Volvo When I began my search for my new 2015.5 S60, I contacted 6 dealerships in about a 2-hour drive from my home in SC. AJ Varrichione at University Volvo was quick to respond and provide me the details that I needed to make my choice. He was willing to communicate by email (my preference) when others were telling me to call them. He and I had daily communication during the week that it took for me to make my decision. He would even email me during his non-work hours - just to keep the communication flowing and answer yet another question from me. When I got to the dealership, his top notch customer service continued as he talked me through every aspect of my new car. Greg Cole, the finance manager, was also quite helpful. Both gentlemen made this process a pleasurable experience. More

Outstanding Service We had a battery failure the morning we were leaving for a long distance trip. University Volvo told me to bring it right in and they would take care We had a battery failure the morning we were leaving for a long distance trip. University Volvo told me to bring it right in and they would take care of the problem. They did exactly that and had us on the road in around and hour. The service, response and care was exceptional! It is great to have support like this. Greg and Tonya were phenomenal! Thanks to the University Volvo team for taking care of us. Robert Young More

Great Service Great Service, No pressure to purchase the car, got me a better loan than I had. When I needed some work done unexpectedly gave me a loaner Great Service, No pressure to purchase the car, got me a better loan than I had. When I needed some work done unexpectedly gave me a loaner More

2008 XC70 75,000 service Excellent service from drop off to pick up. Art kept me informed on all stages of repair and the cost. Because a part needed to be ordered, the car wo Excellent service from drop off to pick up. Art kept me informed on all stages of repair and the cost. Because a part needed to be ordered, the car would not be ready when promised. This was the big 75.000 mile service , and several things showed up that needed repair and parts were not in stock. Rather than drive back to the dealership to find the car not ready, Art called early to say keep the loaner another day. I was then advised "we will call you when ready". He then said " I would like to make sure the repairs are done right and not rushed." I would say that is Excellent Customer Service. Thank you Arthur Mills. Also Greg in service who set up my service did every thing possible to make sure the day and time met my schedule and convenience, not University Volvo's. Again thank you for Excellent Service. Dennis Y. King More

Best Experience Ever My husband and I drove from Roanoke, VA to purchase our Volvo. This was truly a painless car buying experience. Our sales representative, Bob Kennedy My husband and I drove from Roanoke, VA to purchase our Volvo. This was truly a painless car buying experience. Our sales representative, Bob Kennedy was knowledgeable, personable and did everything to make the purchase a great experience. Our financing went smoothly and was handled quickly and professionally. Thanks to everyone at University Volvo. We love our XC60. Jennifer Kenny More

Replace battery under waranty Battery died overnight without any warning. Tanya Burleson (Service Mgr.) talked me through jump starting to bring in to dealership where they replac Battery died overnight without any warning. Tanya Burleson (Service Mgr.) talked me through jump starting to bring in to dealership where they replace the battery at no charge while I waited. More

Above and Beyond As usual, the staff at University Volvo has gone above and beyond the call of duty for us. They were so accommodating, allowing us to drop off our ca As usual, the staff at University Volvo has gone above and beyond the call of duty for us. They were so accommodating, allowing us to drop off our car and pick it up at our convenience. They even helped us with transportation to the dealership from the airport! Thank you so, so much! More

Fantastic Dealership! Highly Recommend! University Volvo is a class act! This is the first time I have ever had a great experience when purchasing a vehicle. AJ Varrichione is very profe University Volvo is a class act! This is the first time I have ever had a great experience when purchasing a vehicle. AJ Varrichione is very professional and has exceptional communication. I spent a lot of time communicating with AJ and he was quick to respond and very thorough with his answers. Greg Cole was also great to work with during the financing process. He is also very professional and personable. I have already told many of my friends that I would highly recommend buying a car at University Volvo. AJ and Greg have changed my attitude about the whole car buying process! Thank you!! More