VIP Honda - Service Center

VIP Honda has excellent service. I have been a customer at VIP Honda in North Plainfield, NJ, since the late 1990's. They have always given excellent service and I'd never take my ca I have been a customer at VIP Honda in North Plainfield, NJ, since the late 1990's. They have always given excellent service and I'd never take my car anywhere else. Phil Russo and Gwen Melisi are the best. More

Service Gwen and other service contacts are friendly and personal! Men who take and return the cars and keys greet you politely and with enthusiasm. Cashier Gwen and other service contacts are friendly and personal! Men who take and return the cars and keys greet you politely and with enthusiasm. Cashier is attentive and explains details. Loaner car had something in it and the man found me to see if I had left it! I had not, but that was very considerate! Personal care and attention goes a long way! Makes me feel safe to drive my car because attention to detail seems to be a commitment from the top down! More

Friendly helpful service Brought my 06 Ridgeline in for the air bag recall and decided to have some needed maintenance at 93,000 miles done at the same time. Brakes, oil chan Brought my 06 Ridgeline in for the air bag recall and decided to have some needed maintenance at 93,000 miles done at the same time. Brakes, oil change , transmission service, as well as the timing belt and water pump replacement. Gwen arranged for a courtesy car which came in handy as the work could not be completed in one day, and further inspection found broken compliance bushings which needed attention, as well as spark plug replacement . I notice the difference in the vehicle since the service and am very pleased with the results and service. THANK YOU. More

Either completely incompetent or outright cheats My Honda Odyssey had been making a funny whinny sound and not generating sufficient power while starting from standstill. After tolerating it for a fe My Honda Odyssey had been making a funny whinny sound and not generating sufficient power while starting from standstill. After tolerating it for a few days, I took it to the dealership. They told me that they would charge me a $100+ fee for running diagnostics and will adjust it against the actual repairs (if I chose to get it fixed with them), Since this seemed to be the SOP, I agreed to it and asked them to proceed with the diagnostic. The person from the dealership called me in the afternoon (I unfortunately did not catch his name over the phone) and said that my transmission was slipping and the only way to fix it was to replace the transmission and the charge would be $5200. Of course, I don't have that kind of loose cash lying around and told him that I would live with it as long as it lasted. A couple of days later, while discussing this with a friend of mine, I was given the contact of another garage which specializes in Japanese cars and asked me to get a second opinion. Thanks to him, I took my car over to him and within the test ride, he was able to pinpoint the problem to a leak in the exhaust system causing the noise and the loss of power. The transmission, he guaranteed was running perfectly. Upon further look, he found a hairline crack in the exhaust pipe. He replaced the small portion of the pipe for a mere $200 (labor included) and the van is now running beautifully. My entire faith in this dealership is completely shot and I will never ever go back to them again. I figured that I am nobody special and they must be doing this to many other gullible clients and I need to tell them my story. More

Very inconsiderate associates. I called in today and spoke with a service associate Ted, and I have never been treated so poorly. I was calling to try and fix a problem I've had wit I called in today and spoke with a service associate Ted, and I have never been treated so poorly. I was calling to try and fix a problem I've had with my car for 2 years. I've come to the service center before and no one was able to figure out the problem. They gave me the wrong code and said "good luck." He was rude and constantly talking over me, not listening or trying to be helpful. I called again to speak with the service manager and it was like nothing had changed, still rude, raising his voice, and interrupted me every time I spoke. Nothing was resolved, and all I wanted to know was which serial number to look at. More

VIP Honda does not offer VIP treatment I brought my car in for servicing here and was treated very rudely by the staff. When I complained to the manager he just sat in his office chair spo I brought my car in for servicing here and was treated very rudely by the staff. When I complained to the manager he just sat in his office chair spouting how his dealership was number one in customer service. If being rude is considered acceptable customer service then my business will be taken elsewhere. Do not let this dealership push you around. Push back and demand better treatment. More

satisfied I would like to thank Phil Petris for coming to the rescue and helping me out with my car and also John Stuart . you guys were great and very helpful I would like to thank Phil Petris for coming to the rescue and helping me out with my car and also John Stuart . you guys were great and very helpful ! Phil was very nice and understanding about the whole situation with my car and I am satisfied .Again I appreciate you guys so much ! Thank you ! More

I gave a hi rating for customer sevice and friendliness because Gwen Melisi is always a pleasure to deal with She is friendly, knowledgable, and very helpful when I'm trying to determine what service I nee because Gwen Melisi is always a pleasure to deal with She is friendly, knowledgable, and very helpful when I'm trying to determine what service I need for my car. I always walk away from the service feeling that all the repairs she recommended were really needed. There's a Honda dealership nearer to my home (about 5 minutes) on Route 22 in Bridgewater, but I don't mind the half hour trip to go to VIP Honda because of her. More

My husband and I both bought new Accords from this dealership in June 2012. As part of our deal our salesperson gave us each 2 coupons for a free oil change. The coupons said they were for a free 1st dealership in June 2012. As part of our deal our salesperson gave us each 2 coupons for a free oil change. The coupons said they were for a free 1st oil change. I asked our salesperson if we'd be able to use them for more than one oil change and he said yes, no problem. Well, my husband went for his 2nd oil change today and they would not accept the coupon. When we asked to speak to a manager they made us wait 10 minutes until someone came to speak to us. The guy basically told us our salesperson lied to us and then got mad at my husband for yelling. He couldn't understand why we were angry. Told us he couldn't comp us only a general manager could and none were there because it's the weekend. He then brought us into the office to speak to another guy who was condescending and made us feel like we did something wrong, when their sales person lied to us. We'll never go back there again. More

I live in Boston but was in NJ visiting family for xmas when my 2011 Honda Fit got a flat tire. I called VIP Honda to make an appt to get it fixed and after telling John in the Service Dept my situation, when my 2011 Honda Fit got a flat tire. I called VIP Honda to make an appt to get it fixed and after telling John in the Service Dept my situation, he was able to fit me in even though they were all booked up for the day. I just wanted to say that he was the most friendliest and nicest person I've ever had to deal with in all the dealerships I've ever been to. Thank you John! More