Vaden Nissan of Statesboro

I purchased a Certified Pre-Owned 2023 Honda Civic Touring from this dealership less than two months ago, and this has been one of the worst vehicle-buying experiences I have ever had. Based on everyt Touring from this dealership less than two months ago, and this has been one of the worst vehicle-buying experiences I have ever had. Based on everything I have experienced, I strongly recommend that buyers STAY AWAY from this dealership. In less than two months, this vehicle has had FOUR separate check-engine-light incidents. The first check-engine light appeared within the FIRST WEEK of ownership. I brought the vehicle back, and the dealership kept it for an entire week. Immediately after receiving it back, the check-engine light came on AGAIN. The dealership kept my vehicle for another TWO WEEKS and claimed to have repaired the issue. Approximately four weeks later, the check-engine light returned for a THIRD time. The vehicle went back into the service department AGAIN. After another week, I was told the vehicle was ready. I drove to the dealership to pick it up, only to discover that the check-engine light was STILL ON. I left the vehicle with them for another THREE DAYS. After all of that time, their answer was essentially, “We don’t know what’s wrong with it and need more time.” At this point, this dealership has had my vehicle in its possession for FOUR WEEKS during the first two months that I have owned it. Think about that. I bought a vehicle less than two months ago, and for roughly HALF of my ownership period, the dealership has had the vehicle sitting in its service department. And despite repeatedly keeping my vehicle for days and weeks at a time, I have never been offered a rental vehicle or any meaningful solution for the fact that I am being deprived of the vehicle I just paid thousands of dollars for. What makes this experience even more disturbing is that these repeated service visits and repairs do NOT appear on the vehicle’s Carfax history. That is extremely concerning. A future buyer looking at this vehicle’s Carfax could potentially see a clean-looking history and have absolutely NO IDEA that, shortly after being sold as a Certified Pre-Owned vehicle, it spent weeks repeatedly returning to the dealership with unresolved check-engine-light problems. In my opinion, that is exactly the type of situation buyers need to be warned about. A clean Carfax does NOT necessarily mean a problem-free vehicle, and my experience with this dealership is a perfect example. I also requested to speak directly with the General Manager regarding this situation. I was ghosted. I have also had extremely serious issues with the service manager, Marty. I have documentation contradicting statements I was given regarding the service performed on my vehicle, and I have repeatedly been given answers that changed as the situation progressed. The most frustrating part is that this dealership was perfectly happy to take my money and sell me this vehicle as “Certified Pre-Owned,” but once the vehicle started having repeated problems, getting a straight answer or meaningful assistance became a completely different story. And now, after multiple repair attempts, multiple weeks in their service department, and FOUR check-engine-light incidents in less than two months, their current position is that they STILL don’t know what is wrong with the vehicle and need even more time to research it. I am now having to take the vehicle to an actual Honda dealership in another area because the dealership that sold me the vehicle cannot properly diagnose the problem. I am posting this because I wish someone had warned me before I spent my money here. My experience has been unacceptable from the sale to the service department to management. They were happy to sell me the car. When the problems started, I was left to deal with the consequences. I would not recommend this dealership to anyone looking for a reliable vehicle or expecting honest, transparent after-sale service. As even their new vehicles are facing the same issues and are constantly in the service department too. More

Cam in sales is amazing. Polite, followed up and answers all questions. He treated us like family and ensured my son was safe and taken care of Polite, followed up and answers all questions. He treated us like family and ensured my son was safe and taken care of More

Let me start off by saying that Jason Tootle is a fantastic salesman; personable, knowledgeable, and a good listener. Ethan Ewing seeks to make right any issues as well. 5 stars for those two. Ever fantastic salesman; personable, knowledgeable, and a good listener. Ethan Ewing seeks to make right any issues as well. 5 stars for those two. Everything else about my buying experience brings the rating down to one star. 6 days and 47 miles after I purchased my vehicle, it showed signs of transmission issues. I bring it in. Vaden refused to give me a loaner vehicle while mine was being looked at. I had to raise xxxx with a service manager just to get that. After a week of no updates, I call Vaden and they tell me it's the valve body and are sending it to another dealership for confirmation. 5 days later, I get a call from said secondary dealership. The vehicle needs a full transmission replacement. There were at least 6 codes relating to the transmission and at least 4 separate parts that were broken. Warranty says it's a preexisting condition of the vehicle and Vaden is responsible for repair costs. I call Vaden, explain that I would like to explore the option of just getting a new car. The vehicle was not worth the cost of a new transmission. They say OK, a sales associate will call me after they discuss cost of repairs. 2 WEEKS GO BY. No call. No nothing. My car has been in their possession for 3 full weeks. They decided to go ahead and replace my transmission. No sales associate called, emailed, texted, or sent a pigeon. Another week goes by. I call, they say it will be ready to pick up within a day or two. I finally get to pick it up. It's filthy inside with crumpled up floor protectors and various paper hangers from the dealerships. And they don't even have the decency to order your license plate for you. TL;DR would not recommend, fees are outrageous also, car needed a new transmission right off the lot but they "had no idea". At least Franklin Chevrolet called. More

This is a 5 ⭐ dealership from Sales to Service, CUSTOMER Satisfaction is #1, Thank you to: Amber & Ethan in sales and also: Andy & Miami in service, I'm a very happy and loyal customer because of your knowl Satisfaction is #1, Thank you to: Amber & Ethan in sales and also: Andy & Miami in service, I'm a very happy and loyal customer because of your knowledge and kindness, THANKS AGAIN, today's experience at your service department in maintenancing my SUV was quick and easy, but as always it's a pleasure doing business with Statesboro Vaden Nissan More

Crazy prices. 2004 Avalon with over 160k miles for 7000. That is outrageous. Shame on you greedy people. I will never buy anything from them. That is outrageous. Shame on you greedy people. I will never buy anything from them. More

Stay Away!! I don't recommend doing business with General Sales Manager, Tim Canady, Salesperson, Amy Perdue or anyone else at Vaden of Statesboro. I specifically I don't recommend doing business with General Sales Manager, Tim Canady, Salesperson, Amy Perdue or anyone else at Vaden of Statesboro. I specifically recommend not using this service department as Service Manager, Robert Reagan has either built an incompetent service department or a department that just doesn’t care. My wife uses Vaden of Savannah to service her Escalade and we will be taking our money to Hilton Head Cadillac from this point forward. Every aspect of this dealership is built on unethical practices and immoral behaviors. This past December, I traded in a beautiful F-150 King Ranch for a used 2015 Tahoe in an effort to have more cabin space with two small children and a business that keeps me on the road daily. Vaden of Statesboro sent me home with a loaner vehicle so that they could have the vehicle thoroughly inspected and serviced prior to delivery. Delivery was taking a little longer than expected but my salesperson, Amy Perdue assured me that the vehicle was being properly inspected and serviced. A few hours after delivery I turned on the A/C only to find the air was blowing warm. I immediately contacted my salesperson Amy Perdue about the issue. I scheduled a service online and a few days later I took the vehicle to service at Vaden of Pooler. The condenser was found to be bad. In order for the repair to be made, Vaden of Statesboro had to authorize the repair because it had been less than a week since I purchased the vehicle. Initially, Vaden of Statesboro profusely refused to authorize the repair because they wanted it brought back to their shop. Mind you, I have an extended platinum warranty on the vehicle as well, but Vaden of Statesboro was still denying the claim. After arguing with them over the course of several hours, they finally approved for Vaden of Pooler to do the repair. Fast forward 2.5 months and I take the vehicle into Vaden of Pooler for routine service and brake recall issue. While performing the routine service the service tech informs me that the tires and rear brake pads are in very bad shape. He explained that the inside of the tires were bald and the rear brake pads were less than 3mm. My first question was, is this my fault and could I have caused this issue from my 2.5 months of ownership. I was assured that this was in no way my doing, that this issue was present well before I bought the vehicle and should have been corrected before it was purchased. It was clear to me at that point that Vaden of Statesboro did not service the vehicle nor did they inspect the vehicle properly before selling. Tim Canady, Amy Perdue, and Sean MacAulay were just worried about making a sale and Service Manager Robert Reagan clearly didn’t care what condition the vehicle was in before it was delivered. Having two small children this frustrates me to no end. This vehicle has not been safe for them to ride in since purchasing. I have since requested the General Motors Multi-Point Inspection report that was done prior to delivery. Tim Canady sent me a repair order from when the vehicle was in Brunswick so it seems as if there is not a GM MPI report on file in Statesboro for this vehicle. Vaden of Statesboro has offered to pay for half of the tires but nothing more. That still leaves me out of pocket over $1100 for an issue that should have been corrected prior to purchase. When I told Tim Canady that wasn’t acceptable his only reply was well that’s all that they are willing to offer. Vaden of Statesboro has not apologized for their oversight and negligence nor have they agreed to any additional concessions for an issue that should have been caught well before I purchased the vehicle. I will continue to rate this dealership a one (1) on all surveys and recommend others stay as far away as possible. More

Best Dealership in Statesboro! Lina Fuerte was the best car salesperson I’ve ever encountered in all my years of searching/buying cars. She was very knowledgeable about every car sh Lina Fuerte was the best car salesperson I’ve ever encountered in all my years of searching/buying cars. She was very knowledgeable about every car she recommended. She was very customer oriented and answered every single question I had. She was the most patient car salesperson I’ve ever encountered. She was amazing. 10/10 More

Car was sold to me damaged! Upon getting my used newly purchased car home I discovered it was dented in the front! No one told me of the ding or I would have bought a new one! Upon getting my used newly purchased car home I discovered it was dented in the front! No one told me of the ding or I would have bought a new one! They never offered to repair it either and salesman told me he didn’t know about. If you are buying anything from them look a look again!😞 More

Dissappointing I dropped my car off this morning and was not greeted by a service technician, which is was 28 degrees so that is understandable. I told them that I I dropped my car off this morning and was not greeted by a service technician, which is was 28 degrees so that is understandable. I told them that I was leaving the vehicle with them and to call and let me know when it was ready and I would come get it. I had a low pressure warning on the rear driver's side tire so I asked them to check that and to do an oil change. I never received a phone call or voice message stating that my car was ready, much less a call to tell me that there was a nail in my tire and it could not be repaired because it was too close to the sidewall. I called the dealership at 11:45 a.m. to see if my car was ready and was told that it was. I asked why I was not notified, because that is out of the ordinary, and was told that it would be reported to "the higher power"!!??? When I arrived at the service center I was greeted by a very nice gentleman that was helping another customer but he assured me he would be right with me. Once he finished with that customer he began to process the paperwork for my car. He did not go over what was done to my car, what needed to be done, or even bring up the tire until I asked about it. When I asked why I was not contacted about the tire or that my car was ready there was no explanation and a "deer in the headlights" look. I asked to speak to a service manager and the gentleman left to get one. In the meantime, the gentleman that had helped me when I dropped off my car entered and asked could he help. I explained to him that I was not contacted about my car and he went on to tell me that he had tried to call me. I showed him my call history for the day and I did not have a missed call or the usual voice mail that is left when they contact the customer. The Service Manager entered and asked how he could help improve my visit and offered to reduce the price of the tire by $25. I told him that I would need to shop around and I would get back with him. He then walked me to my car, which was blocked in by another vehicle, and told me to have a good day. He did not offer to move the vehicle that was blocking me in nor did he ask if I could manage to get out of the parking spot. I had to reverse and pull forward numerous times before I was able to get out of the parking spot. I have never had any issues with the service department and I was in shock that my service was as crappy as it was today. I always get asked to rate them at a 10 because anything less is failing but I honestly think that there is always room for improvement and Nissan should not be pushing customers to give them 10s. I have also asked three other tire specialist and they say the tire can be repaired no problem, so this makes me feel that Nissan was trying to get me to spend unnecessary money. Very Dissatisfied and if asked to rate the service I received today, the response will be a 1. I do not want to take my vehicle anywhere else to have the service performed but if this continues I will not be using the service department or purchasing any more vehicles from Vaden Nissan. More