Vaden of Beaufort

Purchased a 2020 Cadillac XT4 "Manager Special". Sales experience was actually pretty good. Sales person was pleasant, easy to work with. My disappointment is with the after sales experience. 3 week Sales experience was actually pretty good. Sales person was pleasant, easy to work with. My disappointment is with the after sales experience. 3 weeks after purchase, the brakes began screeching with even slight pedal pressure. In my opinion if you purchase a vehicle and you need to have the brakes serviced before the first payment is due, the dealership should be willing to take some action to relieve some of the customer inconvenience. I asked about the possibility of a loaner vehicle so I would be able to get this done during the week, without missing work. I was told there is no policy for that, but that sometimes it is possible. Ok, fine..a week goes by and no call back. I then call for service, I get the call center, and the lady tells me she will check into my request and call me back. Same deal..A week goes by, I call service and get the call center yet again.. this time I call the desk directly and ask to speak to service at the Beaufort location. I am told that I need to speak to my sales person, and that he might be able to help with my request. I call my sales person and he tells me it is a service issue, and to call them back. Finally, I just drove in to speak to someone in person at the service area. They say ok, and that they will check into this and call me back. Again, no call back. Finally I just give up on the loaner idea and call to schedule a weekend appointment, so now, I have to give up a weekend with no vehicle for a 6 week old purchase.. so I go into the dealership to see about the 12/12000 warranty I purchased and if there was a way that this could be covered. Somehow I end up with the finance person I worked with, apparently because the used car manager couldn't be bothered to speak to me, telling me that the brakes are "consumable" and are not covered..ok..I get it..I bought the car, you got your money, now don't bother us anymore. Well, mission accomplished..I won't bother you anymore, especially when it comes time to buy a new car. Oh, and the money you would have made on the service will be going somewhere else also. More

I bought a vehicle from this dealer on the 21st of July . Drive from ATL to pick it up cause I was trading mine In.On my drive back it started raining heavily but I was able to get home parked the vehicle an Drive from ATL to pick it up cause I was trading mine In.On my drive back it started raining heavily but I was able to get home parked the vehicle an hour later I ran out to get the manual to my surprise there was water and the dashboard some water on the infotainment I looked up and realized that the overhead liner next to the mirror that water was dripping from there I immediately took action to cover the dashboard and the entertainment That very evening I reached out to my salesperson let him know that I have an issue with the vehicle in less than 8 hours of owning the vehicle there was water leaking into my car. I apologized and I showed me that I'd be taken care of He spoke to his sales manager and they said to go have the vehicle looked at and get back to us at what it will cost to remedy this issue and then took the vehicle in on the 1st as I couldn't get in sooner to range Rover in Gwinnett and was told the leak in is coming from windshield and would cost $2K to replace. I Then reached out to my sales person and let them know what the dealer said and even provide a proof and he told me that he needs to confirm with his manager.today the 2nd I spoke to Joe I guess he's one of the managers and then he would he said he was going to send it up to his boss I then got a call from a Richard who was adamant that they were not going to replace the windshield contrary to what I was told .So I said I have no problem to bring this vehicle back it's less than 2 weeks and I reported this issue immediately on the day I got it.He was a bit arrogant since the deal had been funded by the finance company so I'm a bit surprised that they didn't catch this leak since they supposedly detailed the vehicle .Anyway please stay away from this dealer all that glitters ain't gold. kudos to Willie my sales guy he tried to resolve this for me but management was about the bottom dollar and not caring about retaining a client .Buyer beware in this new world of social media and tech world will spread.shame on Vaden of Beaufort .Spoiling their reputation on a measley $2k More

They are dishonest and will take advantage of someone at a drop of a dime. I’m a disabled veteran who got taken advantage of by this dealership. It eventually coast me 6,500 dollars to get out of a loan on a drop of a dime. I’m a disabled veteran who got taken advantage of by this dealership. It eventually coast me 6,500 dollars to get out of a loan on a vehicle they took possession of from me within 24 hours. When I wouldn’t budge on buying it the sales manager was trying to bully me and told me not to come back to the dealership. They took the keys and all the paperwork but continue to fund the loan after our disagreement. They could have easily canceled the loan but instead they harassed my family and I to the point my wife had a breakdown. Then backed me into a corner where it would have started to affect my credit if i didn’t pay them the 6500 that it cost to have the truck for a day. So they are grossly marking up the vehicles or just ripping people off. Like I said I tried to reason with them and even offered to pay the commission to the sales women they would not except anything I suggested thus backing me into a corner and having to take a loan out to pay them the 6,500 that they demanded. So just remember if you decide to go there how they treat military never mind I’m a disabled veteran so just remember that when your thinking of buying a car. I would drive right by there to a different dealership trust me when I tell you it will save you headaches somewhere with them. I will be organizing protests in the next few weeks so please join and support your red white and blue they obviously don’t. More

The dealership was very polite and helpful, from start to finish. Mr. Tony Gatson was awesome, very professional, knowledgeable, and helpful. really know how to work with clients from all walks of life. finish. Mr. Tony Gatson was awesome, very professional, knowledgeable, and helpful. really know how to work with clients from all walks of life. Five Stars. More

Felecia the sales rep was great. She was very diligent. We liked the car, Buick LeCross, and mentioned to her that we wanted to buy. She went to speak with her manager and came b She was very diligent. We liked the car, Buick LeCross, and mentioned to her that we wanted to buy. She went to speak with her manager and came back and said they already sold it. However , We took the car for a test drive and they had my name on a card on the cars visor that it was to held for our visit. We thought we were mis treated by her manager who I think was Mr Viola. We were lied to. I called and left messages and we never got a return call. no explanation. Anyways we would never do business with this dealership again. Felecia was very good and she deserves praise. More

It’s clean n all the people are fantastic Jena was awesome I’ll buy my next care there for sure Jena was five stars awesome I’ll buy my next care there for sure Jena was five stars More