Vail Buick GMC

Awesome service I walked into the dealership just to get some ideas of what a new Denali truck would cost, after getting some great help and a very informative tour o I walked into the dealership just to get some ideas of what a new Denali truck would cost, after getting some great help and a very informative tour of the lot I ended up loving one of the trucks for sale. I went back inside and talked to the general manager Mr. Parisi and he was more than helpful. He was able to get me into the truck I wanted and I was able to drive it home in less than an hour. I felt like I was family from the moment I went in to the moment I got home, even all the finalized paper work I received in the mail later in the week had scribble notes on it thanking me and wishing me luck with the new truck. I visited multiple other local dealerships and was treated like i was invisible. I was looking for a pickup at the other dealerships and they try pawning off a bunch of used sedans on me.. Walking into this gmc dealership I couldn't have been more happier, customer service was impeccable and I highly reccomend people to just visit. Thank you Larry and your team for getting me into my new Denali. More

jamie cares about customers!!!! I dealt with Jamie and he seems to bend over backwards for customers.he is an amazing salesman and will do everything to get you in the car you want.i I dealt with Jamie and he seems to bend over backwards for customers.he is an amazing salesman and will do everything to get you in the car you want.i have dealt with other people in past and none of them put any effort into selling you a vehicle unless your credit is perfect.Jamie sold me a jeep 6 years ago and was lucky to run into him again to get my new car. More

Seemed to have NO interest in leasing me a car A went to dealership to look into an Acadia as I had seen one at another dealership. They told me one was being delivered the next day. I said to call A went to dealership to look into an Acadia as I had seen one at another dealership. They told me one was being delivered the next day. I said to call me so I could come look at it. I never heard from the salesperson so I called myself at noon and left message. I then called again at 5:15 pm and finally got salesperson who said the vehicle was there and that the dealership was open until 6 pm. I raced up to see the car and got there at around 5:45. I looked at car and asked salesperson if I could take for a quick drive. Just up and down street. She said sure and took my license inside. She came out 2 minutes later and said..."no can do". The manager wouldn't let me take for drive because it was too close to 6pm (closing time). I walked inside to manager and he said..."Hey pal....its too late to let you do a test drive. My alarm auto sets and we have to get out of here". I told him I wanted to drive it for less than 5 minutes, Just up and back down street. He again said there was no way because the "alarm would set". I told him he cost his salesperson a sale. I then went to another dealership (different type vehicle) up the street and looked at a car there quickly. When I was done it was 6:15 so I decided to drive back to the Acadia dealership. Amazingly...there were still people inside and the "alarm hadn't set". The salesperson and sales manager were generally helpful but the General Manager clearly didn't care whether I got my car from them or not. If that was the attitude I was going to get as a new client....I figured it would set the tone for anything else I may need from them. I have never run into a general manager of a dealership so disinterested in selling a car to a new client. More

Buyer beware When a factory defect caused our 8 month old GMC Acadia to burst into flames and self-destruct, Vail refused to do anything to help Both GM and Vail When a factory defect caused our 8 month old GMC Acadia to burst into flames and self-destruct, Vail refused to do anything to help Both GM and Vail could not have behaved in a more unprofessional, uncooperative manner. Based on that, would not even stop there to buy a cup of coffee. Took insurance money and used it to purchase an Acura MDX--- much better car anyhow. More

Lease Great staff made for a painless leasing process. No pressure, no gimmicks and NO hidden fees. Very pleased with Stacy and Jack, highly recommend this Great staff made for a painless leasing process. No pressure, no gimmicks and NO hidden fees. Very pleased with Stacy and Jack, highly recommend this dealership if your looking for a GMC or Buick. More

New GMC Lease I was leasing a car from Toyota and the mileage was getting high so I turned it in early. Vail was very responsive to my requests and was able to take I was leasing a car from Toyota and the mileage was getting high so I turned it in early. Vail was very responsive to my requests and was able to take my lease a year early and had the car I wanted available. Good Price, Good service and close to home. More

I was leasing a car from another mfr and the mileage was getting high so I turned it in early. Due to the miles I am driving I decided to buy my next car. I wanted to keep my costs low and I had some issues getting high so I turned it in early. Due to the miles I am driving I decided to buy my next car. I wanted to keep my costs low and I had some issues with my credit so I wasn't sure if I could get a good car or end up driving a beater! These guys are great. I was able to get a pre-owned 2012 Chrysler 200 and they got my credit approved with a very reasonable rate and payment with a down payment that I could easily manage! To say I am happy with this dealership is an understatement! Would I recommend this dealership to anyone else...ABSOLUTELY! They are like a hidden gem and worth whatever drive it takes to get there. More

The best dealership I've been to so far, and I've owned many different cars and makes of cars (both American and foreign)in my life, and have dealt with many different dealers. This one was outstanding. many different cars and makes of cars (both American and foreign)in my life, and have dealt with many different dealers. This one was outstanding. The service, support, knowledge and help was superior. There were no games or nonsense. I highly recommend this dealership to anyone interested in buying a car. My previous car was a Honda. I paid almost double for that car. My new car, a Buick Terrain, costs half as much and is so much nicer. I also am glad to be back to an American car. The car is beautiful and runs so smoothly. The features are endless...much more than my Honda. This experience was actually a pleasure, something rare when we think of buying a car. Thank you, Vail Buick!!!! More

Very disappointed with my last experience. Let me start buy saying I am a local customer and a previous Vail customer. I usually do my homework before car buying and have never been so insulted with my tra buy saying I am a local customer and a previous Vail customer. I usually do my homework before car buying and have never been so insulted with my trade value before. I shopped my car car with 2 other dealers on 117 and Vail gave me a price well below the other dealers. When I asked my sales guy why all he said was that is the number the GM of the dealership Larry felt my vehicle was worth. Speaking with Larry on my way out I felt I was getting the run around and he was not being honest with me. Needless to say I went to Minchen GMC in Stamford CT and was given significantly more for my trade. So with that being said Minchen is only a short drive for anyone looking for a better more honest deal. More