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Val Ward Cadillac Inc
Fort Myers, FL
936 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 936 reviews
July 30, 2019
SEE BELOW I RETURNED TO VAL WARD AFTER LEASING THERE THREE YEARS AGO. I FOUND THEN AND FIND AGAIN TOM HENION TO BE A VERY KIND, ATTENTIVE, RESPECTFUL AND PATIE I RETURNED TO VAL WARD AFTER LEASING THERE THREE YEARS AGO. I FOUND THEN AND FIND AGAIN TOM HENION TO BE A VERY KIND, ATTENTIVE, RESPECTFUL AND PATIENT SALESMAN. AS A SINGLE, OLDER WOMAN I APPRECIATE THAT. I ALSO APPRECIATED THE INTERACTION WITH THE MANAGER WHOSE NAME I CAN’T NOW RECALL. I FOUND HIM ALSO TO BE COURTEOUS AND KIND . I REALIZE WE ALL HAD AN AJENDA BUT I RESPECT THE WAY THEY WORKED. More
by Joy’s evaluation
Employees Worked With
Tom Henion
July 27, 2019
My car is fixed!!!! My car kept saying my tires were low on air. Just put air in it. I took my car in and it also needed an oil change. It was a while since I took it My car kept saying my tires were low on air. Just put air in it. I took my car in and it also needed an oil change. It was a while since I took it in and was told my tire needed to be patched because a bolt was in it. They did the tire and oil change and other work that needed to be done. I was given a rental and came back at the end of the day. My car was good as new!!!! I love my car and they made it better again. All I can say is "Thank You" More
by 2015Pam
Employees Worked With
Douglas Smith
June 30, 2019
Excellent is not enough to describe our experience!!! You're handled as a 'very special guest' when at Val Ward's, nothing is left to chance, extremely courteous, easy to get along with, highly profession You're handled as a 'very special guest' when at Val Ward's, nothing is left to chance, extremely courteous, easy to get along with, highly professional. More
by CapeCoralHank
June 24, 2019
Exceptional Experience! Mike and Jim in the Used Car department along with Justin were tremendously helpful, courteous, and did their ultimate best to help me purchase my SUV Mike and Jim in the Used Car department along with Justin were tremendously helpful, courteous, and did their ultimate best to help me purchase my SUV. More
by TBD
Employees Worked With
Mike, Jim, and Justin
June 17, 2019
Superb! Douglas provides Personalized service that is always considerate of my time and money. I trust that my car receives excellent technical evaluations. A Douglas provides Personalized service that is always considerate of my time and money. I trust that my car receives excellent technical evaluations. A loaner is always made available to me. More
by lbarnp
Employees Worked With
Douglas Smith
May 27, 2019
Perfect!!! Everything was handled professionally...Jane was perfect as usual,my auto was picked up and delivered back to my residence as promised and I am, as us Everything was handled professionally...Jane was perfect as usual,my auto was picked up and delivered back to my residence as promised and I am, as usual, totally satisfied with Val Ward Cadillac!! More
by cypresslori1930
Employees Worked With
Jane in service and Alan, the driver.
May 20, 2019
Doug was very helpful Doug Smith was very helpful, professional and explained everything to me. Would definitely be back for additional service. Would be happy to recommend Doug Smith was very helpful, professional and explained everything to me. Would definitely be back for additional service. Would be happy to recommend Val Ward to friends. More
by Val Ward Russ
Employees Worked With
Doug Smith,
May 18, 2019
Helpful Very friendly and helpful. Pin pointed all the issues with the car. Contacted me during the whole process. I will bring my car here again. Very friendly and helpful. Pin pointed all the issues with the car. Contacted me during the whole process. I will bring my car here again. More
by Jmhynes
Employees Worked With
Doug
May 17, 2019
Excellent. Excellent service.; friendly staff, comfortable feeling, No pressure. Comfortable customer service lounge. There is no pressure to buy anything. Your Excellent service.; friendly staff, comfortable feeling, No pressure. Comfortable customer service lounge. There is no pressure to buy anything. Your sales rep knows and listens to what the customer wants. This is our second Cadillac and our sales rep Justin Crusel is our rep. we are repeat customers of his and would recommend him to our family and friends We recommend your dealer ship for service also. More
by Cat and Dave
Employees Worked With
Justin Crusel, Jane in service, Lisa in finance,
May 08, 2019
Air conditioner repair Doug made everything clear, explaining in detail what had to be done. The use of a loaner vehicle made service experience so much more enjoyable....n Doug made everything clear, explaining in detail what had to be done. The use of a loaner vehicle made service experience so much more enjoyable....no one one wants to be dependent on others or have car rental while their vehicle is in shop for major repairs! Thanks to Doug and Val Ward Cadillac! More
by Cargirl
Employees Worked With
Doug Smith
