Val Ward Cadillac Inc - Service Center

Service was great Made a service appointment on line. Arrived to find my name and car on the overhead info screen. Craig always takes excellent care of my two vehicles Made a service appointment on line. Arrived to find my name and car on the overhead info screen. Craig always takes excellent care of my two vehicles and this appointment was no exception. More

Great customer service Came in for replacement of Cue computer screen which had been damaged by sun/heat;everyone pleasant and professional. work complete in timely manner a Came in for replacement of Cue computer screen which had been damaged by sun/heat;everyone pleasant and professional. work complete in timely manner and car wash. Wonderful!!!!!!!!!!!!!! More

Best automobile service I have had ! The Dealer personnel I work with in setting up my service visit are easy to work with and always seek to be helpful, and friendly. The Dealer personnel I work with in setting up my service visit are easy to work with and always seek to be helpful, and friendly. More

Professional, honest, friendly service for my 2015 CTS I have been a loyal customer since 2008. The sales and service professionals always made you feel important. They value your time and treat you like f I have been a loyal customer since 2008. The sales and service professionals always made you feel important. They value your time and treat you like family. I am always satisfied with each time I'm either there to buy a new car or service my car. Thank you for wonderful employees that make Val Ward dealership special!!! More

a nice clean place to wait for the car and service was fast. I have a new service rep and Like him very much.Your service Dept is always very polite and helpfull and also the cleanly nesss oof y I have a new service rep and Like him very much.Your service Dept is always very polite and helpfull and also the cleanly nesss oof your service deept is the best Ihave eve been in.r More

Excellent service. Answered all my questions Ben was very professional and knowledgeable. I had an oil change and tire rotation and well as a maintenance check for future work when I reach mileag Ben was very professional and knowledgeable. I had an oil change and tire rotation and well as a maintenance check for future work when I reach mileage indicators. Was not involved with Finance office. More

Great customer service Great service and great customer service peopleunbelievable presentable sevice. The moment I arrived they showed me professionalism. Always on point a Great service and great customer service peopleunbelievable presentable sevice. The moment I arrived they showed me professionalism. Always on point and ready to assist with everything More

Excellant Service Everyone at Val Ward were extremely nice, friendly & polite. Service was completed within the time frame estimated. I'll use them again & again & agai Everyone at Val Ward were extremely nice, friendly & polite. Service was completed within the time frame estimated. I'll use them again & again & again. Great service. More

Warranty work on our 2015 SRX. Melody is great to work with. Brought car in at the time she said. Work was completed while I waited. Would recommend Val Ward for service work. Melody is great to work with. Brought car in at the time she said. Work was completed while I waited. Would recommend Val Ward for service work. More

Warranty Service Work - 2012 SRX Paint Finish As I attempted to describe through your portal immediately after the warranty work was completed I will restate our experience as follows: My wife an As I attempted to describe through your portal immediately after the warranty work was completed I will restate our experience as follows: My wife and I brought our 2012 SRX to Val Ward service area for Jimmy Fleming to view. Jimmy immediately determined that the paint is under warranty and that he would coordinate with Ned at the body shop at Val Ward to schedule the work be done. Ned greeted my wife and I, gave me a thorough assessment of the work to be done, set us up with a 2017 SRX as a courtesy to us for the work to be done. The work was done on schedule as promised and we are thoroughly satisfied with the professionalism of the staff and work that had been done. We are very satisfied and would be pleased to recommend your service group to anyone. Tom & Donna Kenty More