Back

Valencia BMW

Valencia, CA

4.7
810 Reviews

23435 Valencia Blvd

Valencia, CA

91355

Directions

By Type

Showing 810 reviews

April 24, 2024

bad customer service DO not buy car at bmw Valencia STAFF VERY INCOMPETEND NEVER RESOLVED MY COMPLAINT SINCE MARCH 24 THEY DO NOT CARE ABOUT THEIR CUSTOMERS More

by ekambourov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
GREGORY TOLEN
April 15, 2024

My visit was great! Everyone was very helpful and informative. They gave me a loaner while my car was being diagnosed. Jasmine was very helpful with my intake and all th More

by Jessie Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Apr 17, 2024 -

Valencia BMW responded

Hi Jessie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 15, 2024

I purchased my car from Valencia BMW. I have taken it only to Valencia BMW. I have always been pleased by the service . The staff is friendly and knowledgeable. More

by Bob Byron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Gilbert
Apr 18, 2024 -

Valencia BMW responded

Hello Bob, we're happy to hear you had a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 11, 2024

Excellent car purchase experience! Tanzin Islam in sales is trustworthy, responsive and honest. He took so many steps to be sure I was happy and comprehended everything. Tanzin Islam's More

by Ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanzin Islam, Kevin Lee, Zayn
Apr 12, 2024 -

Valencia BMW responded

Hi Ryan, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! If you ever need help, just give us a call. Happy motoring!

March 30, 2024

Bad customer service Still waiting for new car manager GREG to call me back He sold me BMW x7 with kick controll not working Service did not help to fix the problem Staff at new dealership did not know an More

by ekambourov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg manager
Apr 01, 2024 -

Valencia BMW responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Apr 16, 2024 -

ekambourov responded

Still waiting for resolution No response Waiting for BMW no customer service and Gregory Tolen sales manager for good will resolution since march 20th Do not buy suv from bmw valencia Horrible customer service

March 30, 2024

Edmound and management worked closely with me and my family to get us a deal we were anticipating. Their hospitality and customer service was above the standards provided by any other local dealer. A bi More

by Gstepanyanproperties
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edmound and Financial Team
Apr 01, 2024 -

Valencia BMW responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 26, 2024

Working with Maryo was productive and fair. He responded promptly to my inquiries which is more than I can say for sales people I have worked with at other dealerships. The dealership is clea More

by Jason P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maryo Metry
Mar 29, 2024 -

Valencia BMW responded

Hi, we are pleased to hear you had such a positive experience with us, Jason! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 23, 2024

Valencia BMW always provides great service for both of my vehicles and amazing customer service every time I visit. More

by Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Hawkins
Mar 26, 2024 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 23, 2024

John in sales was enjoyable to work with. A non pushy salesman is always a plus for me. Quick easy and to the point. More

by jlane8767
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John new car sales
Mar 26, 2024 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 22, 2024

Caring thoughtful and efficient. On my third car from here and will go back again! I trust them More

by Lmhirshfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck!
Mar 24, 2024 -

Valencia BMW responded

Hello, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!

1
...