Valencia BMW

Best dealership and BEST people I have been to. Maryo and his manager went above and beyond in every aspect of the car buying experience. This was our 3rd BMW X5 purchased with Maryo and I will n Maryo and his manager went above and beyond in every aspect of the car buying experience. This was our 3rd BMW X5 purchased with Maryo and I will not go to anyone else for our future cars! More

Samantha provided excellent service. So friendly and service was completed while I waited.in their spacious and comfortable waiting area. So friendly and service was completed while I waited.in their spacious and comfortable waiting area. More

I took my BMW in for a strange sound coming from its wheels while driving. Service Advisor Roberto was very understanding and apprised me of repair being done to the vehicle in a timely manner. My overa wheels while driving. Service Advisor Roberto was very understanding and apprised me of repair being done to the vehicle in a timely manner. My overall experience was very positive. More

Absolutely unacceptable and unprofessional experience. Don’t buy a car here and don’t buy a car from the sales person called Mazen. I have been actively searching for this exact BMW model for weeks and Don’t buy a car here and don’t buy a car from the sales person called Mazen. I have been actively searching for this exact BMW model for weeks and finally found it listed at Valencia BMW. I am located in Miami and was ready to purchase the vehicle from California. I did not negotiate the price, I agreed to their terms, and I was fully prepared to move forward. The dealership ran my credit, collected my ID, and had me complete all required steps as a buyer. I was told by the sales manager that the only delay was that they were waiting 7–10 days for the title to be processed, and I was asked to wait while that was completed before the vehicle could be delivered. During this entire time, I was under the impression the car was secured for me. I have been renting a car daily at my own expense, specifically waiting for this deal to close. After days of waiting, I followed up with the sales guy every other day even kind of annoying him to see if he can rush the title process only to be told by the salesperson that the manager sold the car to someone else yesterday. This is beyond frustrating — it is unethical. You do not: Run a customer’s credit Collect personal identification Delay the sale due to YOUR internal title issue Then turn around and sell the vehicle out from under the buyer All while the customer is waiting in good faith and incurring costs. This dealership wasted my time, impacted my credit, cost me money, and showed zero accountability. If this is how Valencia BMW treats serious buyers who are ready to pay, I strongly recommend taking your business elsewhere. Very disappointed and extremely upset with how this was handled. More

Great support staff and as always I can count on Service Specialist Christopher Rawlins to make sure my vehicles are serviced properly Specialist Christopher Rawlins to make sure my vehicles are serviced properly More

Unprofessional. The lady in financing was too pushy wont get no for an answer.Wont buy in this dealer again. EV charger was not sent with the vehicle text and email t The lady in financing was too pushy wont get no for an answer.Wont buy in this dealer again. EV charger was not sent with the vehicle text and email the salesman didnt even dare to answer i end up buying my own chager. More

Jerry was outstanding from initial contact to driving off with a new vehicle. Respectful, courteous and considerate of my time. with a new vehicle. Respectful, courteous and considerate of my time. More

Great customer service and it went smooth. Salesmen Chris knew alot about the car. Thank you Salesmen Chris knew alot about the car. Thank you More

Great Job ! !! very nice experience the salesman worked hard for me and got me what I was entitled to !! very nice experience the salesman worked hard for me and got me what I was entitled to More

I’ve taken my car to Valencia BMW multiple times, and they continue to impress me. Taylor (service advisor) always takes great care of my vehicle and provides excellent customer service. I also had the c they continue to impress me. Taylor (service advisor) always takes great care of my vehicle and provides excellent customer service. I also had the chance to work with Jose, who explained in detail the work that was done. All in all, a great experience—I’ll definitely keep bringing my vehicles to this location. More