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Valencia BMW
Valencia, CA
836 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 15, 2024
I purchased a used vehicle on 3/29 and it was a difficult experience. I had reserved and signed a contract on 3/13 because the car had to be reconditioned and inspected. The sales person John F. was receptiv experience. I had reserved and signed a contract on 3/13 because the car had to be reconditioned and inspected. The sales person John F. was receptive in the beginning and kept in touch with me. He informed me the vehicle was available and ready for pick up after 3/25. I drove over five hours on 3/27 and was ready to pay cash for the car, but it had a major problem with the collision avoidance system that should have already been taken care of. I waited a couple hours in the dealership and they said that it will be resolved in a couple days. I decided to purchase the car and they would shipped it to my house. I waisted an entire day driving to and from the dealership that was over five hours away. The car was eventually shipped to my house without a registration. It took over a week to get the temporary registration with multiple emails to John F. I was also promised a second key FOB that was supposedly ordered the same day I purchased the car. This was confirmed with multiple emails and text messages. On the eight week, John F told me they needed additional documentation to get the FOB. He also stated if I sent it to him that day I would get a receipt. I sent him the information on the same day and continued to follow up with him. It has been over 11 weeks since I purchased the vehicle and still no FOB. I have been told multiple lies and I still continue to wait. More
by Ed
Employees Worked With
John Fierro
Helpful June 14, 2024
Valencia BMW made me feel like a valued customer. They were very attentive and made the purchase process enjoyable. The finance person did not pressure me and was very knowledgeable. I will purchase They were very attentive and made the purchase process enjoyable. The finance person did not pressure me and was very knowledgeable. I will purchase my next BMW with them. More
by James
Employees Worked With
Arman Hovakimyan
June 13, 2024
My experience at BMW Valencia was great. Mazin did not pressure me at all, was patient with all of my questions (as was the finance person but I cannot remember his name right now) and under Mazin did not pressure me at all, was patient with all of my questions (as was the finance person but I cannot remember his name right now) and understood what my needs were pretty quickly. Needed a mom car, liked the sporty look, was open to pre-owned cars. He showed me a green x6 that I absolutely loved but originally walked away from as I had to come to terms with a car payment after not having one for 2 years haha. Came back a week later and he helped me close it out. He was direct, simple and easygoing. My only complaint would be the wait to talk to finance. But we came at the end of the day and ended up waiting around 5 hours. During this time, the entire staff spent time with my son and even gave him a teddy bear! So sweet. Finance process was clear, he gave great advice and walked me through what my steps would be if I chose different routes. I would def come back. More
by A1rwr3ck4
Employees Worked With
Mazin
June 12, 2024
Greg and Jane worked hard to get me the best deal. Once the numbers were squared away, they made sure to have everything ready to complete the deal at the dealership. Very much appreciated. Once the numbers were squared away, they made sure to have everything ready to complete the deal at the dealership. Very much appreciated. More
by poyag
Employees Worked With
Gregory Poland and Jane Furmanskaya
June 12, 2024
They didn’t hard sale when I bought my 530e. Service department has been great and surprisingly inexpensive compared to what I expected. I recommend BMW of Valencia. Service department has been great and surprisingly inexpensive compared to what I expected. I recommend BMW of Valencia. More
by mwhite
Employees Worked With
Christopher
June 12, 2024
The service department has some really great folks. Bill in particular was outstanding. His many years of experience were very evident and should be commended. Bill in particular was outstanding. His many years of experience were very evident and should be commended. More
by JP
Employees Worked With
William
June 09, 2024
It was a great experience for me purchasing my leasing car from Valencia BMW. Everything went smoothly and great and they made it very comfortable, clear and easy, I am very satisfied working with them, t car from Valencia BMW. Everything went smoothly and great and they made it very comfortable, clear and easy, I am very satisfied working with them, they are very thorough and professional, I definitely recommend them to anyone 👏👍😊 More
by aysedelibasi
Employees Worked With
My salesman, the manager
