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Valencia BMW

Valencia, CA

4.7
809 Reviews

23435 Valencia Blvd

Valencia, CA

91355

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Showing 809 reviews

March 19, 2024

Thank you Jasmine for great customer service appreciate all your help with my car issues. Zee Assa. More

by zee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Mar 21, 2024 -

Valencia BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 18, 2024

I just leased my third BMW from this dealership and couldn't be happier. They found the exact vehicle we were looking for, which was in transport, set it aside for us and brought us back for a smooth More

by samprice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Grass; Chris (Last Name Unknown)
Mar 21, 2024 -

Valencia BMW responded

Hello, thank you for sharing your positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 16, 2024

The Service Advisor - “Jacob Morgan” is very accommodating. BMW is lucky to have Mr. Jacob Morgan as part of their team. He’s on top of every single detail when it comes to servicing your vehic More

by jbmasic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Morgan, Ben Singh, Joseph, Mara and the Other Gentleman from Service Reception.
Mar 19, 2024 -

Valencia BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2024

I am so happy with my X3! I would really like to mention that this was the best experience ever, working with Wesley Ramos made my experience so smooth and pleasant. I am r More

by Enile416
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Ramos
Mar 16, 2024 -

Valencia BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.

March 13, 2024

This is now the 2nd car I have leased with Sathy from BMW Valencia and I wouldn't go anywhere else. He made the process easy from start to finish. Buying a car can be stressful, but not here. And it doesn't More

by gerralynnowen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sathy & Finance Dept.
Mar 16, 2024 -

Valencia BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 12, 2024

John Menzano was a pleasure to work with. His attention to detail was unmatched. We would definitely refer him to anyone. More

by cdjucksch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Menzano
Mar 14, 2024 -

Valencia BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to John here at Valencia BMW! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 10, 2024

Bill was great ! ! Great service and great help at the service department. Will highly recommended! More

by Omarkb8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Mar 12, 2024 -

Valencia BMW responded

Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.

March 06, 2024

Always get great timely service with no issues, no pressure. Rep was very polite and helpful. More

by soniaket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall his name.
Mar 11, 2024 -

Valencia BMW responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Valencia BMW. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 02, 2024

Alex, he knows how to take care of the customer and gave good service. Recommend 10/10! More

by kyle3043
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Mar 06, 2024 -

Valencia BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Feel free to stop by if you ever need any more help.

February 26, 2024

I requested pics and docs and never received them. No follow up. Clearly not a dealer you can depend on. More

by NicholasM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gregory Poland
Mar 02, 2024 -

Valencia BMW responded

Hi Nicholas, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.

Mar 02, 2024 -

NicholasM responded

Your sales manager Greg Poland sold the car several days after the request. Guess what? Not only will I never set foot in there, you'll lose any referrals I would have given which are solid gold. BIG MISTAKE. Here's why. At some point, Valencia will have trouble moving inventory. It won't be a seller's market forever. In fact depreciation is slowly returning. What will you do then? Q. Was it worth making a quick buck at the expense of your reputation? A. Yes, it must have been since you don't even list your GM's name. No one with a brain believes this scripted reply. You can't save face by giving me the main number. Nice try. You just fumbled and now the next dealer just ran it back. Sounds like the coach really screwed up. Nicholas McDonough

Apr 01, 2024 -

NicholasM responded

NO ONE BELIEVES THIS NONSENSE. IT'S YOUR RESPONSIBILITY to contact me. LAUGHABLE.

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