Valencia BMW

Beautiful, Staff was very Welcoming The Rep. That Helped me Bob was Very Informative & Very Helpful Awesome!! That Helped me Bob was Very Informative & Very Helpful Awesome!! More

Had an amazing experience at Valencia BMW. Highly recommend connecting with Kurt as you salesman. He made the process easy and pleasant. He was very responsive as I ordered an M3 and it almost Highly recommend connecting with Kurt as you salesman. He made the process easy and pleasant. He was very responsive as I ordered an M3 and it almost took a year to arrive. Dealership is almost two hours from me but would buy from there again. More

My wife and I were on the hunt for a new car as our Lexus lease was about to expire. We decided to explore our options and visited several dealerships, including BMW (at a different location), Tesla, Audi, lease was about to expire. We decided to explore our options and visited several dealerships, including BMW (at a different location), Tesla, Audi, and a few others. We all know how frustrating and tedious it can be to purchase a car from a dealership. The pushy salespeople always try to pressure you into making a deal, and sometimes it can be downright offensive. I don't like the situation where an old guy with a big ring repeatedly throws papers with prices at me and asks, "Is this price working for you?" However, my wife discovered a promotion and called to make an appointment. We initially planned to visit just to check out the deals and promotions, with no intention of purchasing or leasing a vehicle. To our delight, Buck, a client advisor, answered the phone and was the one who assisted us. Our experience with Valencia BMW was an absolute delight! The atmosphere was bright and cheerful, and the people were incredibly kind. Even on our way to the dealership, the manager, YaYa, called us to offer assistance. Buck was so enthusiastic, patient, and kind that he didn't pressure us into making a deal. He made us feel comfortable and at ease. My wife was so impressed with the service that she ended up leasing a new car from him. During the negotiation process, the manager kept checking on us and offering help. I understand that dealerships are not charities and need to make a profit, so I wasn't too concerned about any gray areas in the leasing disclosure. While I've read reviews of others having unpleasant experiences at Valencia BMW, ours was incredibly enjoyable and fruitful. My wife and I both enjoyed the entire process, and I highly recommend Valencia BMW to anyone looking to purchase or lease a car. More

Taylor is super great and helpful with knowledge on our concern. Really appreciate the fast quick turnaround on my visit today. concern. Really appreciate the fast quick turnaround on my visit today. More

Waited almost 4 hours for an oil change and didn’t even get notified that it was done. I came up to the cashier to get status of my service. get notified that it was done. I came up to the cashier to get status of my service. More

Very professional staff. We bought all our cars from them over the years. I really recomend shoping here for your next car. We bought all our cars from them over the years. I really recomend shoping here for your next car. More

Overall, I was satisfied with the customer service experience, but what troubles me is that my Mini almost conked out on the freeway last week due to issues that should have been detected when I broug experience, but what troubles me is that my Mini almost conked out on the freeway last week due to issues that should have been detected when I brought it in for inspection in late July. I take it in every year so that I can have peace of mind that it is safe, but apparently, only the most cursory inspection was made, and it nearly cost me my life. Now, it is having repairs that amount up to $5,000, only $2,000 of which is covered by my warranty. More

No communication. If I could give zero stars I would. Advisor never called to update me with information on my car. After calling multiple times to speak to someone I If I could give zero stars I would. Advisor never called to update me with information on my car. After calling multiple times to speak to someone I finally spoke to the mechanic who then gave me an estimate. Horrible service. I will be buying a new car just not at Valencia of BMW. More

Service rap Edmunds was very useful and informative. . She kept me in the know while I was at the dealership. . She kept me in the know while I was at the dealership. More

It was my first visit after purchasing my 2022 X5e for 10k miles service. The waiting time was a little bit long. Everything was good. 10k miles service. The waiting time was a little bit long. Everything was good. More