Valencia BMW

I worked with Robert Rowland. I always schedule my service appointments with him as he is very knowledgeable and explains what is needed and gets it done. I always schedule my service appointments with him as he is very knowledgeable and explains what is needed and gets it done. More

buying process is disrespectful. 5 hours total. personnel don't know the Vehicule. delivered car without complete explanation. I still have a car that does not work correctly. I won' 5 hours total. personnel don't know the Vehicule. delivered car without complete explanation. I still have a car that does not work correctly. I won't recommend this dealership. More

Awesome experience from sales to finance. Made a stressful situation seamless. Buck was amazing as was the finance manager, felt they went the extra mile. Made a stressful situation seamless. Buck was amazing as was the finance manager, felt they went the extra mile. More

I worked with Client Advisor Robert Perez on my car service. I had an amazing exerience with Robert. He was personable, quick, knowledgable, helpful on other questions on my warranties and I am very ha service. I had an amazing exerience with Robert. He was personable, quick, knowledgable, helpful on other questions on my warranties and I am very happy with the service. I bought my X5 here at this dealership, and other service dealers are terrible. Santa Monica is the worst Service dealership I experienced. More

My service representative was very effective and efficient. He made sure I got my car on time, he was also very kind and patient. efficient. He made sure I got my car on time, he was also very kind and patient. More

Always great service. Staff is very knowledgeable and helpful. A quality dealership that can be depended upon. Staff is very knowledgeable and helpful. A quality dealership that can be depended upon. More

Sales person Satti was great . dealership is clean and beautiful.questions were answered at the time of purchasing the car. dealership is clean and beautiful.questions were answered at the time of purchasing the car. More

I had a special order on an M car from here. Starting the day that I made my order, my CA JC Mora was extremely helpful and patient. He was able to go through all the ordering details, answered Starting the day that I made my order, my CA JC Mora was extremely helpful and patient. He was able to go through all the ordering details, answered all my questions and even made recommendations. I did not feel any type of pressure in dealing with him. The dealer communicated to me step by step progress from manufacturing through delivery. Once I got delivery, I got picked up by one of the EVs (which was quite cool). The purchase/finance process was flawless. My CA gave me options, in addition to BMWFS, on which bank would give me the best offer being ex-military. He pretty much went above and beyond the highest rebate available for me. Once it was time to finalize docs with their Finance Department, everything else was a breeze. They did offer me a few service plans, but was not pressured to purchase. I highly recommend BMW Valencia. More

I was told by the salesman that I would get a $1500 Rebate from BMW Finance. He neglected to tell me that it was already worked into the price. This is deceiving. He should have told me you don't get Rebate from BMW Finance. He neglected to tell me that it was already worked into the price. This is deceiving. He should have told me you don't get an actual rebate, but the payment reflects it. I asked him 3 times about the rebate, and he said I will get it. When you see a contract that is different than what you were quoted, it gives you a bad feeling. . More

I had a puncture but due to my work schedule I had wait till the following Monday to get my car serviced. When I got in, they were happy to see me and got my paperwork started to resolve my issue. I had till the following Monday to get my car serviced. When I got in, they were happy to see me and got my paperwork started to resolve my issue. I had to contact the other dealership to get a copy of my Road Hazard Plus, but once Valencia BMW had the copy, they were off and running. I took their shuttle home, which had a very nice man at the wheel. I was out with some friends for an early dinner when I got the call that my car was ready for pickup! She was washed and vacuumed and with the new tires, looked great! I have nothing but praise for everyone at Valencia BMW! They were courteous, valued me and my time and on top of that, they did a great job! More