Valencia BMW

Very disappointed in them. We brought our car in with an appointment and had to wait as they were running late. Not a big deal but a sign of what was to come. The advisor said We brought our car in with an appointment and had to wait as they were running late. Not a big deal but a sign of what was to come. The advisor said he would have word for us by midafternoon. I figured that would be around 3 PM. At 330 I called and tried to reach him, got a voice mail. Voicemail at 4. Voicemail at 430. Voicemail at 5. At that point I asked for the service manager who apologized profusely and said he would call me in about 5 minutes with an update. I never heard back from him again despite several attempts to reach him. We finally got a call at 645 PM. So much for "midafternoon". The excuse was that every time he was going to call us someone came up to his desk. Well, how about let them wait for a minute instead of making me wait for hours? And by that time of day there was no way to actually get any work done as they closed at 7 PM. We picked the car up the next day and will have the work done elsewhere. Oh, we did have one item fixed, a taillight for safety, and it came in at twice the quoted price. I don't care how busy they were - if the service manager promises to call in 5 minutes he should keep that promise, not drop off the face of the Earth. More

I drive all the way from Tehachapi just to have my BMW serviced at this dealer. This was the 1st time i was not too satisfied with the experience. My on line appt i requested a loaner car. They did not ha serviced at this dealer. This was the 1st time i was not too satisfied with the experience. My on line appt i requested a loaner car. They did not have a loaner car for me. I had to pay to get a car from Enterprise for the day. After 5 hours the tech. was not able to find the issue with my car. More

Excellent service as always by Mr Cole. Smooth operator and very pleasant to work with. Thank you for all your Hard work. Smooth operator and very pleasant to work with. Thank you for all your Hard work. More

Great experience with my sales person no pressure test drove the car and said I’ll take it so the paperwork was done and I was happy overall drove the car and said I’ll take it so the paperwork was done and I was happy overall More

Worked with sales agent Orson Gay to order a customized BMW X5 hybrid. Orson worked with me and stayed in contact through out the entire process. With the delay in production due to the pandemic, Orson sta BMW X5 hybrid. Orson worked with me and stayed in contact through out the entire process. With the delay in production due to the pandemic, Orson stayed in contact and updated me. I received the car I wanted with a few extras on it. Love the experience. More

Excellent experience with Valencia BMW and my sales agent Orson Gay. I ordered an X5 hybrid customized to my liking. Orson Gay. I ordered an X5 hybrid customized to my liking. More

I did not purchase my X3 from this dealer but I bring my car here for service and I have to say that I am happy that I do. Their service department is great and that is due to Taylor Hawking in my opinion. car here for service and I have to say that I am happy that I do. Their service department is great and that is due to Taylor Hawking in my opinion. She exemplifies what customer service excellence is. She’s friendly, polite, empathetic, reassuring and time efficient. She owns your issue with your vehicle and makes sure it is dealt with in a timely matter. Honestly thinks she is an absolute treasure! More

I come here for service. The process is always easy and smooth. Most importantly an appointment was available within few days The process is always easy and smooth. Most importantly an appointment was available within few days More

First time BMW buyer. Excellent customer service through the process. The car was delivered to my home and the dealer representative came with all the paperwork prepared Excellent customer service through the process. The car was delivered to my home and the dealer representative came with all the paperwork prepared already so we were able go through everything in 10 minutes max. Great experience overall. Working specifically with Lillian and Eric is highly recommended to anyone looking for a new car. Thanks BMW Valencia! More

I would recommend this dealership for all your bmw needs, great customer service and friendly staff. Thanks bmw of Valencia great customer service and friendly staff. Thanks bmw of Valencia More