Valencia BMW

I believe the mechanical service I was delivered for my car is good. However, not being a mechanic myself, it’s difficult to tell. The only way I’ll know is if the car runs smoothly before my next oil chan car is good. However, not being a mechanic myself, it’s difficult to tell. The only way I’ll know is if the car runs smoothly before my next oil change service is due. The customer service I was offered was great. However overall, the general environment of the dealership is quite haughty. Almost as if I wasn’t “good enough” to be there. In addition, the prices of labor and parts are astronomically high for no apparent reason other than that it’s BMW. The service agent who assisted me even said that he would have to try and convince a service technician to work on my car because it was a 2015 model and the mechanical issue was a difficult one. More

on the afternoon of New Year's Eve, I had a tire warning on the freeway. The tires are runflat, so I could drive to the dealer. It was 1:15 and service was closing at 2. Roberto Perez quickly checked to s on the freeway. The tires are runflat, so I could drive to the dealer. It was 1:15 and service was closing at 2. Roberto Perez quickly checked to see that they had a replacement tire in stock, and that somebody could change it for me. I was out the door with a new tire at 1:55. It's not the first time that Roberto has helped me, and it's above and beyond the call of duty. Thank you Roberto! More

They were really help full , the whole process was really quick great service highly recommend quick great service highly recommend More

I am happy with the dealer service. But BMW roadside service is the worst. They put me on hold for all day long and didn't return the call. They couldn't solve the problem. I had to ca But BMW roadside service is the worst. They put me on hold for all day long and didn't return the call. They couldn't solve the problem. I had to call AAA next day and had my car towed to the dealer. We had to waste one full day. More

I made my appointment online which was extremely easy. Cole ended up being my service rep. It was a simple oil change, but Cole took the time to take care of me to the point that he even assisted me ins Cole ended up being my service rep. It was a simple oil change, but Cole took the time to take care of me to the point that he even assisted me inside the car with some set up questions. Thanks Cole! More

Great dealership kind working team. Worked well with us we’re not rude or aggressive Worked well with us we’re not rude or aggressive More

Jessie always takes care of me and my BMW, He tries to save me money and avoid future repairs. save me money and avoid future repairs. More

The Valencia dealership was very prompt with my service, very kind and courteous to my needs, as far as reserving a shuttle and picking me up in a timely matter very kind and courteous to my needs, as far as reserving a shuttle and picking me up in a timely matter More

This is my second time leasing a BMW at Valencia. Both times i have worked with Robert Grass, he is helpful and easy to work with. Will continue to work with him for all my future leases. Thank yo Both times i have worked with Robert Grass, he is helpful and easy to work with. Will continue to work with him for all my future leases. Thank you Robert! More

Flew in to Burbank from out-of-state to purchase a late model pre-owned BMW at Valencia BMW. I did a ridiculous amount of research on the vehicle I was interested in, and found Valencia BMW's no-haggle pri model pre-owned BMW at Valencia BMW. I did a ridiculous amount of research on the vehicle I was interested in, and found Valencia BMW's no-haggle pricing to be fair and competetive. The salesman I worked with, Sergik, treated me like I was purchasing a new $100,000 BMW. He was knowledgeable, courteous, patient... and he even picked me up from the airport! In a few short weeks I've driven my new (pre-owned) BMW over 2000 miles in extreme weather and it's been everything I expected and more. I highly recommend Valencia BMW, ask for Sergik. More