Valencia BMW

Service was slow I arrived at 9am my appointment was at 9:20 am, I did not get checked in until 10:30 Am, then I was it would take 2 half hours for an oil change, so I asked for a shuttle it took shuttle t 9:20 am, I did not get checked in until 10:30 Am, then I was it would take 2 half hours for an oil change, so I asked for a shuttle it took shuttle them 40 minutes when I got drop off I call the car was ready, so had to get a ride back and they even left the tire pressure light on. 1. Service was slow 2. No apologies for the delays 3. It took 20 minutes to get the car one a paid. Really bad service, you can see a lot of people waiting frustrated. More

Cole from Valencia BMW is the most knowledgeable, honest and helpful service advisor I’ve ever worked with. His love of cars is the foundation of his expertise and success. He’s a client too. I keep my BMW and helpful service advisor I’ve ever worked with. His love of cars is the foundation of his expertise and success. He’s a client too. I keep my BMW because I only want to work with Cole. He Is efficient and has a terrific attitude. Wish more people in the world were like him. More

Excellent service, the staff is always friendly and helpful. The work is always first rate. helpful. The work is always first rate. More

Great dealership! We initially scheduled an appointment with Gabriel but he was busy helping another client so he kindly referred us to Walter who helped us out for th We initially scheduled an appointment with Gabriel but he was busy helping another client so he kindly referred us to Walter who helped us out for the entire process. He answered every question I had, was very thorough and kind even after taking home the vehicle. If I had any questions he was ready to answer right away! Excellent service from start to finish and even beyond. More

Excelente service, everyone at the dealer goes far beyond to help you and make sure you are having the best experience possible specially my Rep Robert Perez who is always ready for me! to help you and make sure you are having the best experience possible specially my Rep Robert Perez who is always ready for me! More

Our contact person JC Mora was great. Very knowledgeable and helpful! We had a good experience. Very knowledgeable and helpful! We had a good experience. More

Great customer service, very friendly, expedited my service very efficiently, shuttle me home and shuttle me back to the dealer. Was very prompt with all the information that I needed in order to keep service very efficiently, shuttle me home and shuttle me back to the dealer. Was very prompt with all the information that I needed in order to keep me well-informed in regards to all the necessary service requirements to my vehicle. Very professional and caring. More

I purchase a bmw x7 and 2 weeks later the car star asking me for an oil change and to fill up the brake fluid... went I ask my sales person about this problem he just told me I have to make an appointment an me for an oil change and to fill up the brake fluid... went I ask my sales person about this problem he just told me I have to make an appointment and pay for the service... went my sales person told me the car was up to date on everything... Thank you for not helping me... Never going back.... More

For once, service was excellent. My service rep was well informed and prompt. even rental went well. My service rep was well informed and prompt. even rental went well. More

I love my service Rep Cole…my car runs like new when I leave the dealership. They gave me a loaner car to use so I was able to do my errands as well.. leave the dealership. They gave me a loaner car to use so I was able to do my errands as well.. More