Valencia BMW

For various personal reasons, I had to cancel my service appointment 4 times. That has to be a record. However, when I finally was able to make my appointment, they were very happy to see me and didn’t me appointment 4 times. That has to be a record. However, when I finally was able to make my appointment, they were very happy to see me and didn’t mention it once. I wasn’t sure how long the service was going to take, so I brought my iPad with me. I inquired about a shuttle ride home and they were again, happy to accommodate me. The ride was very pleasant in one of their full sized SUVs. I got dropped off and worked on a few things that I needed to get done. Once finished, I had lunch and just as I finished, I got a call that my car was ready and that they would send a shuttle out to me. Wow, talk about perfect timing. Once back, I settled my accounts at the front desk and got to my car. It sat there waiting for all nice and clean. They had washed it. That was another thing that I needed to get done, but now I could cross that off my list of things to do! I’m a fairly busy person these days and it’s always nice to get treated nicely once in a while More

Raymond and the rest of the staff went above and beyond to assist my husband and I with our vehicle purchase. We had a great experience to assist my husband and I with our vehicle purchase. We had a great experience More

My service rep is Cole. He has been so attentive when I bring my BMW X5 in for service. I want to thank him for all his help and expertise. I been coming there for the past He has been so attentive when I bring my BMW X5 in for service. I want to thank him for all his help and expertise. I been coming there for the past 5 years and everyone there is so nice. More

My service rep was Bill. He was very helpful and has excellent customer service. The waiting area was nice. There were snacks and drinks available. The dealership also pro He was very helpful and has excellent customer service. The waiting area was nice. There were snacks and drinks available. The dealership also provides a shuttle around the local area and back if you didn't want to wait in the waiting area. Great service at Valencia BMW. More

Good, clean, excellent service. Everyone was very nice. Free snacks and water while you wait. Everyone was very nice. Free snacks and water while you wait. More

Feedback is regarding service department, Robert was amazing. Very knowledgeable and perfect attitude, He listens to your concerns but more importantly, gets the job done! amazing. Very knowledgeable and perfect attitude, He listens to your concerns but more importantly, gets the job done! More

Took my car in for oil change. Christopher was awesome! His attentiveness and concern for the customer’s well being is evident. Christopher was awesome! His attentiveness and concern for the customer’s well being is evident. More

EXCELLENT Treatment The time they told me that the job was going to take was less, very fast, plus the ride and pick up to the mall was amazing and Thank you for cleaning my car. good Job, was going to take was less, very fast, plus the ride and pick up to the mall was amazing and Thank you for cleaning my car. good Job, More

I love the excellent customer service that this dealership provide. Jesse and his team made sure the work was done in a timely and efficient way. They were truly amazing. dealership provide. Jesse and his team made sure the work was done in a timely and efficient way. They were truly amazing. More

It was one of my fastest and easiest deals ever made awesome work have been done awesome work have been done More