Valencia BMW

I recently purchased a 5 series BMW. I got a great deal and left having a great experience! Willie Dalgan worked very hard to make me feel satisfied and did whatever he could to get the deal done. I will d and left having a great experience! Willie Dalgan worked very hard to make me feel satisfied and did whatever he could to get the deal done. I will definitely do buisiness with him again at Valencia BMW. He had great customer service and knowledge. I will definitely refer everyone I know to Willie as I will be doing business with him in the future. Thanks Willie!! More

I was planning to lease a new BMW X5 x35i, so I started visiting different BMW dealerships. Something that disappointed me about most of them was the difference between their numbers and what BMW advertise visiting different BMW dealerships. Something that disappointed me about most of them was the difference between their numbers and what BMW advertises on its website. Most of them tried to convince me that I better switch to a X3, and some of them were insisting that it's impossible to get a new X5 with my numbers. I was very close to finish a deal on a X3 that I checked Valencia BMW inventory of X5s and I found a couple of x35i s on their inventory so I called them and I was warmly answered by Willie Dalgan who promised me that I can get what I want with MY numbers. I drove almost 70 miles to Valencia BMW the same day , Willie showed me the car very professionally so after test driving it I was 100% sure that this is my next car. After that there was absolutely NO hassle or delay in handling the paperwork and closing the deal. Every body in their sales and financing staff is highly professional and very friendly to customers. Specially Willie Dalgan showed me a new standard of customer service and salesmanship. For my next BMW I have no doubt about where to go: BMW of Valencia. I highly recommend this dealership specially if you, like me, have some bad experience with other dealerships. Thanks BMW of Valencia. Thank you very much Willie :) More

THIS WAS MY BEST CAR DEALERSHIP EXPERIENCE EVER!!GARY AND JEFF WERE WONDERFUL!! I WALKED IN TOLD THEM WHAT I WAS LOOKING FOR, WHAT I CAN AFFORD & WHAT I WANTED IN MY NEW VEHICLE AND I WALKED OUT WITH IT IN N JEFF WERE WONDERFUL!! I WALKED IN TOLD THEM WHAT I WAS LOOKING FOR, WHAT I CAN AFFORD & WHAT I WANTED IN MY NEW VEHICLE AND I WALKED OUT WITH IT IN NO TIME HASSLE FREE :). THEY WERE HAPPY TO HELP, VERY FRIENDLY, NOT PUSHY & THESE GUYS KNEW WHAT THEY WERE DOING. THEY WENT THE EXTRA MILE FOR ME TO MAKE SURE I WAS HAPPY & HAD FULL KNOWLEDGE OF MY 2013 3 SERIES 328I BEFORE I DROVE OFF THE LOT. IF YOU WANT GREAT SERVICE & NEED A NEW CAR GO TO VALENCIA BMW SEE JEFF & GARY THEY ARE THE BEST!! KRISTINE D VALENCIA, CA More

I was so happy that i met Willie Dalgan. If you visit the dealership, i highly recommend working with him. He is the person and reason why I bought my New BMW 550 GT from them. i visited their place on Sunda dealership, i highly recommend working with him. He is the person and reason why I bought my New BMW 550 GT from them. i visited their place on Sunday to appraise my 2006 Audi A6, and he took care of it, and gave me the fair price with i was planning to sell myself. in the terms of the new car, i had some challenges with my credit at that day (since it was Sunday, and Banks were closed), and he promised me to work on it the Next day, even it was his day-off at that day. And on monday he was calling and exchanging information back and forth, HE MADE THE DEAL HAPPENED. I was sooo happy that he managed and was so organized, exchanging all information, communicating with me and got me the car. The price we have negotiated for my new BMW was below price of any other dealers i have researched in Los Angeles and in radius of 50 miles. And Finally on monday i went to Dealership, He was waiting for me at the 8:00pm when i got there, and by the time i arrived, he had prepared all the paperwork in finance dept (all papers were ready), the car was washed, filled, and was just waiting for me, to put the signatures, and put my stuff to car, and i was done. I have never experiences such a approach from other as Willie has done. Thank you so much Willie. I Know where to go to get my next BMW, and most important, I know whom to call first. I suggest to all others, on the market looking for BMW, call them, and ask for Willie Dalgan. More

Bought an extended warranty for the car. It cost me $2,000 and I was told that I could cancel at anytime. According to the financial dept representative if I decided to cancel within 30 days there will $2,000 and I was told that I could cancel at anytime. According to the financial dept representative if I decided to cancel within 30 days there will be no penalty fee's and they would take care of the cancellation right away. After speaking with my wife we decided not to continue with the warranty. I went back to the dealership 3 days after the purchase and requested the cancellation. This morning I received a statement from BMW Financial Services describing the total of payments and for my surprise it states that I still owe the additional $2,000 for the extended warranty, even after I've cancelled. I called the Dealership and they told me that it would take approximately 8 weeks to solve the problem because that is how long it takes to "process". I just wanted to bring this to your attention because it took them 5 minutes to add that amount to my contract and now it's going to take 2 months to remove it from my payments. It doesn't sound right to me. If that is correct it means that I'll have to pay interest on top of this amount for as long as it take for them to process the cancellation. I just want to make sure that the warranty policy is going to be cancelled and the information is sent to BMW Financial Services. I of today they have not received any information yet. It's been 11 days since I cancelled the policy and the Financial Service hasn't received the information regarding the cancellation. I called them this morning and was told that this information does not show in their system. I also want to thank Mr. Willie Dalgan for assisting me with the purchase. Good customer service. I'd recommend! Sincerely, Rodrigo Clark (805) 259-9720 More

Our sales person was Willie Dalgan. He was very friendly and professional. He had good knoledge of the vehicle and what He did not know He found out. Overall it was a good experience and professional. He had good knoledge of the vehicle and what He did not know He found out. Overall it was a good experience More

I got a great deal from Valencia BMW on my new car and a car I trade it in. Robert Grass was very direct and very hopefull with the whole process of buying my car. I would strongly recomend BMW of Valencia car I trade it in. Robert Grass was very direct and very hopefull with the whole process of buying my car. I would strongly recomend BMW of Valencia and Robert Grass to all my friends. More

We were looking for an upscale but not too fancy used car with low miles. They kept trying to sell us higher mileage and super equipped cars which were nice but not what we wanted. We finally got around to with low miles. They kept trying to sell us higher mileage and super equipped cars which were nice but not what we wanted. We finally got around to a 238i with low mileage and basic package which is what we wanted. We spent 6 hours going through the process between the drives, the trade in (which they did a good job on), and the process - which was exhausting. Took too long on the negotiations but otherwise was a good company. More

Willie Dalgan was a huge help in helping me find the exact car I was looking for. I worked with Willie over a 2 week period. During that time I gave him a very detailed list of what I wanted. We exact car I was looking for. I worked with Willie over a 2 week period. During that time I gave him a very detailed list of what I wanted. We communicated via phone and e-mail, even answering my questions on his off-days. My confort with Willie was a major reason I bought my car there, instead of one of the many other BMW dealerships in SoCal. Dave E. Saugus, CA More

I was searching for a higher-end car that would be practical to use every day and at the same time perform well in every way. I tried so many dealers and car manufacturers. I was either deterred by th practical to use every day and at the same time perform well in every way. I tried so many dealers and car manufacturers. I was either deterred by the car specifications or the dealer sales people. Finally, I visited Willie at Valencia BMW. My goodness what a difference; these guys know what they are doing and the best part is that they know what I wanted and did not have to work hard at getting a deal. Willie Dalgan was straight with me and gave me the deal that I wanted; they even got the car (since they did not have it at their location) the NEXT DAY!! I love the fact that they went the extra mile for me and provided me with such classy and unforgettable service. I am not just satisfied but very impressed and will always get my cars from them. This dealer is extremely recommended if you want great classy service and unbelievable deals. More