Valenti Toyota
Westerly, RI
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reliable My 2007 RAV4 is reliable and just needs gas and oil. Over the years,Valenti Toyota has handled any recalls. It's easy to make an appointment and they My 2007 RAV4 is reliable and just needs gas and oil. Over the years,Valenti Toyota has handled any recalls. It's easy to make an appointment and they provide great, friendly service. I trust Valenti Toyota's service dept. More
I took my Mercedes SLK into the dealership to have one of the wheel barrings and rotors replaced. First they said they would have to replace the whole assembly because the couldn't remove a cap. They over the wheel barrings and rotors replaced. First they said they would have to replace the whole assembly because the couldn't remove a cap. They over charged the parts buying them directly from the Mercedes dealership at full cost when we agreed to order the aftermarket part, i.e. bad internal communication in the service department. Later they added that I would need a new ABS sensor, which oddly was working fine before they started. They also want to charge me over $100 for the sensor when it is $40 online. Additionally, I waited 5 hours for my car to be fixed. I personally could have done this in my driveway in an hour, which I now regret. As it is slightly more complex than changing a tire. Just overall bad management, bad internal communication, and definitely NOT the Toyota Way. More
Went to have my car appraised for selling my used car. They offered $2000 below blue book, even though the sale deal advertised up to 125% of market value. I'm not saying they shouldn't make a buck, but $ They offered $2000 below blue book, even though the sale deal advertised up to 125% of market value. I'm not saying they shouldn't make a buck, but $2000 below blue book is a bit harsh considering I bought the car new from them and had it serviced by them. Not to mention similar cars are selling for $1000-2000 ABOVE blue book! Their unwillingness to work with the customer and an attempt to take advantage was disappointing. More
I bought a Certified Toyota Corolla from this dealer, the dealer mentioned that everything is in great condition, I trusted the dealer and bought the Car without any inspections. After a month I took the Car dealer mentioned that everything is in great condition, I trusted the dealer and bought the Car without any inspections. After a month I took the Car to a local garage for scheduled service and was told that all the 4 tyres of the Car are weared out and should be changed immediately. I contacted the dealer about the issue, but there was absolutely no response from the dealer and he was ignoring me. I then decided to get the tyres changed on my own. The cost was around $800. I have learnt my lessons and will never buy from this dealer anymore. More
Wonderful dealership to work with...no pressure and great information. Steve worked with me as I tried to decide on new/used, Camry/Prius. I actually finally bought my Prius at another dealership which was information. Steve worked with me as I tried to decide on new/used, Camry/Prius. I actually finally bought my Prius at another dealership which was offering an incredible price which I knew Valenti could not match...I called Steve to tell him out of courtesy, no one could have been more gracious. Thank you Valenti, I'd recommend you to anyone! More