I purchased a 2019 Tacoma SR5 from Nucar with a $13,000 - Matthewdiette
I purchased a 2019 Tacoma SR5 from Nucar with a $13,000 down payment. A year and a month later my truck wouldn’t start. Turns out I was sold a truck with an improperly sealed windshield which corroded my wiring harnesses making my 1 year truck a complete total. When I contacted Robert Rockwell about this he said “15,000 to 20,000 miles after purchase is normal for a vehicle to be totaled” and “ we would never check for factory windshields we just kick the tires and look at the car roughly as a pre certified check” from the sale manager Fayir. After losing $10,000 of my money I asked we could work together to make up for their mistake because I was out $10,000. They started by trying to sell me a 2024 rav4 with 120,000 miles for $30,000?!? Then they tried selling me a 2019 rav4 WITH NO PAPERWORK. Plus they DO NOT PROVIDE A LOANER CAR. After a colossal mess up they want you to RENT A CAR from them and they don’t provide anything close to help your situation. I had to go in every other day for 2 months making a scene to get any attention because they straight up blocked my number. After fighting and threatening to sue I got a 2023 rav4 but still they robbed $5,000 from me, if I wanted a Tacoma again I would’ve been paying more for the exact same vehicle and they are extremely rude and unprofessional. If you need a vehicle that’s going to last more than a year and can’t afford to lose $13,000 on a investment that’s supposed to last 300,000 miles in this market go somewhere far from here. Also outside of my situation I was overhearing the other salesmen’s putting people in $800 a month car loans for your basic purchase. I’ll never step foot in this facility again which I’m sure they are thrilled with
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