Valenti Volkswagen

My rating reflects their service department....Specifically the VW dept. Negative - 5 if I could make it so. I cannot stand dishonesty. Know this, if you are a NEW VW owner and A department....Specifically the VW dept. Negative - 5 if I could make it so. I cannot stand dishonesty. Know this, if you are a NEW VW owner and ARE UNDER warranty...then no problem, for they have nothing to gain from you. So repairs are done normally. But should you DARE desire to keep your car for longer periods of time, you will most certainly get Pinched on the service until they eventually wear you down. That's how it is for this industry, they hate people who want to keep their vehicles for many years. I am the type of person who does all my own maintenance. I baby my vehicle. I know every sound, motion, Nook and Cranny of it. Most times if you check my oil, it will look so clean that you could swear "You could cook with it". I own a 2000 VW TDI and have clear evidence of how they (Service Dept) lied directly to my face. I have my own ERROR code reader for my VW. I know exactly what is wrong with my vehicle before I even bring it in. On top of that a member of my family is a PROFESSIONAL Mechanic with over 30yrs experience and is still up to date and working. Believe me when I say I we are very in tune with our vehicle. I only bring it in when it's a job I can't or don't feel like doing myself. I had never suspected foul play from them until after our service warranty ran out. Then all of the sudden things started going wrong for no reason. Then I became weary over that last few years...bigger and bigger requests and price tags for very SPECIALITY items that are Hard for the HOME mechanic to do himself. So I got a hold of my own engine error diagnostic/code reader and when the next Yellow Check Engine Light showed up. I Diagnosed it myself.... and as a test, I brought my car in and had it inspected. They said it would cost almost $2000 dollars for a problem that was not even evident with my vehicle. (remember only the light came on) but the car ran perfectly. But they claimed if this major problem was not fixed soon, then my car would definately be in a bad way. I left the car there for a couple of days and said, I'll be there to "sign off on the work, please wait" When I came in a few days later...They (ie the service guys) said: " so are you ready to sign off on the work so we can get started" I said, NO I need my vehicle back. The guys behind the desk smiled at eachother slightly and gave my vehicle keys back. Upon leaving, my car was still running great only they had RESET the Check Engine Light. (Which I could have done myself) It has been running great as usually for these last 3 months of daily driving... NO problems. SOOOO the question stands....What would my almost $2000 worth of hard earned money have paid for?????? Boy, they would have made a ton off me for doing nothing!!!!!!! *** CONCLUSION *** If you are not under a service warranty....BEWARE THEY WILL CERTAINLY FIND WAYS TO OVER CHARGE YOU. Extremely Angry and Dissapointed with Valenti VW. N.L. County Resident More