My wife and I were interested in purchasing a used X5 Diesel I had seen online. I made arrangements to go drive the car a day after having had major surgery. The SUV itself was exactly what we were looking for in both color and features. Upon arriving at the dealership, the sales staff began what I'll call, The Bataan Death March, process of passing us up the chain trying to trade our Enclave with 6000 mile on it.
They even used the, "We've lost the keys" trick on our trade in to try to force us into a purchase. I was more professionally insulted than anything else, as an honest businessman myself. To add insult to injury, I was dealing with a fellow Masonic brother as our salesman!!! We eventually had to threaten calling the VA state police before our keys showed back up, falling onto the floor out of the GM's pocket, leaving my wife to pick them up!!! Talk about no class at all??? And this all happened w/o a four letter word passing anyones lips!!! Just a stunning way to try to purchase a car.
As a side not, we had driven from Southport, NC with every intention of making a fair deal, and felt it was a forgone conclusion prior to driving there, or would never had made the trip to begin with, one day post surgery!!!
They need to reevaluate the way they treat customers. Maybe the staff should intern at Schaeffer BMW of Wilmington, Bob King MB, or MB of Hilton Head, SC to see how it's supposed to be done!!! Pitiful, men..... A disgrace to a luxury car line. This coming from someone who has owned MB's for 25+ years!!!!