Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Valley Cadillac
Rochester, NY
64 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 64 reviews
March 09, 2017
great experience personnel was very friendly and professional ..willing to help with any need quick to meet you when arrive the car was all set and ready to go ..... personnel was very friendly and professional ..willing to help with any need quick to meet you when arrive the car was all set and ready to go ................................. More
by sparky
Employees Worked With
dan moreno
Helpful March 08, 2017
Double the service lessen the wait I brought the car in for an oil change and they found a recall. They were able to address the recall issue and it avoided a second trip. I brought the car in for an oil change and they found a recall. They were able to address the recall issue and it avoided a second trip. More
by Dr. Dawn Lipson
Employees Worked With
Scott Terry
March 04, 2017
Wonderful Experience and Excellent Customer Service I had a wonderful experience at Valley Cadillac. Just purchased a new 2017 CT6. I worked with Timothy Rugenstien. Timothy was very helpful and I had a wonderful experience at Valley Cadillac. Just purchased a new 2017 CT6. I worked with Timothy Rugenstien. Timothy was very helpful and worked diligently to get me into the CT6. He listened to exactly what I wanted and worked hard to get it to fit into my budget. He was very knowledgeable of the features and and all of the options. He went over all of the options and features carefully. He took the extra time to explained and demonstrated the features in details. He made the experience very enjoyable. I love my new CT6 and feel that i got a Great deal. Tim is a wonderful saleman. He is very professional, personable and honest. When I came in to pick up my new CT6, I was pleasantly greeted by the wonderful ,owner, Edward Meagher, I appreciate the personal, friendliest and professionalism of the entire staff. My previous car ( XTS) was purchased from Valley Cadillac and I will continue to purchase my car from Valley Cadillac. BTW: the Service Department is exceptional. I love working with the Blue Team I would recommend Valley Cadillac and Timothy Rugenstien to sll my friends. More
by Whit739
Employees Worked With
Tim
March 04, 2017
Excellent as usual! Scott and the team were great as usual! I'm handicapped and they bend over backwards to help with my Caddy, always a pleasure! Thanks everyone! JW Scott and the team were great as usual! I'm handicapped and they bend over backwards to help with my Caddy, always a pleasure! Thanks everyone! JW More
by John W Wright
Employees Worked With
Scott Terry
March 03, 2017
Painless Leasing Daniel did a great job working with me to pull ahead my existing lease and get me into a new vehicle at a comparable price. Daniel did a great job working with me to pull ahead my existing lease and get me into a new vehicle at a comparable price. More
by Ed
Employees Worked With
Daniel Moreno
March 01, 2017
Great When you are good, you are good. They did everything they promised in a timely fashion. They also matched the pricing on the Tires from a competitor t When you are good, you are good. They did everything they promised in a timely fashion. They also matched the pricing on the Tires from a competitor that I purchased. More
by Dave
Employees Worked With
Jim Z
February 26, 2017
Service is terrific It's a pleasure to drive in, have service performed and deal with professionals, especially with Scott on the Green Team. The waiting area is top not It's a pleasure to drive in, have service performed and deal with professionals, especially with Scott on the Green Team. The waiting area is top notch ... More
by SRX-owner
Employees Worked With
Scott
February 23, 2017
Experience Personnel is friendly, willing to help with any need you have, quick to meet you when you arrive and quick to make you comfortable while you wait. Ju Personnel is friendly, willing to help with any need you have, quick to meet you when you arrive and quick to make you comfortable while you wait. Just excelent staff. Repairs/maintence are completed in a timely manner and completed very satisfactory. More
by Mary Ann
Employees Worked With
Scott Terry and team
February 21, 2017
Treated like royalty From the moment we pulled are car up until the moment we left, my wife and I were treated like royalty! The people were friendly, the facilities were From the moment we pulled are car up until the moment we left, my wife and I were treated like royalty! The people were friendly, the facilities were clean, and the service was quick. Everyone seems to go above and beyond the call of duty in making sure that our visit was very pleasant. They even offered us a loaner in case we would be late for a doctor's appointment! I cannot say enough about how pleased I am with the services at Valley Cadillac and particularly Scott Terry and his team. More
by rwmccormick
Employees Worked With
Scott Terry
February 21, 2017
excellent service very pleased with the service I received for my 2014 Cadillac. The people were very friendly and listened to my needs. The car was ready when they sai very pleased with the service I received for my 2014 Cadillac. The people were very friendly and listened to my needs. The car was ready when they said. More
by mariellen
Employees Worked With
red team
