Valley Cadillac

My experience with my last maintenance needs. I came in for a scheduled NYS Inspection, got the three recalls taken care of, and scheduled oil change, everything was done to my satisfaction, thank I came in for a scheduled NYS Inspection, got the three recalls taken care of, and scheduled oil change, everything was done to my satisfaction, thanks to Jim Zicari who is more than willing to please a customer. As far as your car washing, perhaps a better machine to blow the water off the car so the drips from crevices and chrome won't make the car look so poor. It's almost better to not have the car(s) washed than living with those tell tail streaks. Being a Delta Sonic man, I just as soon go there. Free car wash, yes, and you do get what you pay for. More

Quick service call Came in at the designated hour, Superman (Jim Zicari) got me in and out and Mark Haboon straightened me out on a matter that's been bothering me for a Came in at the designated hour, Superman (Jim Zicari) got me in and out and Mark Haboon straightened me out on a matter that's been bothering me for a while. Please tell both Mark and Jim they're great and I would follow them if they ever left! I'll Know if you didn't tell them too and I'll come looking for ya! LOL More

Loved dealing with Shay Just purchased a car from Valley and enjoyed my buying experience. Shay was not pushy and listened to what I wanted in a car. I also traveled from Buf Just purchased a car from Valley and enjoyed my buying experience. Shay was not pushy and listened to what I wanted in a car. I also traveled from Buffalo to buy this vehicle because they had what I wanted and the numbers worked. More

Bought a new 2016 ATS4. Was very pleased with the total experience. More than happy with the pricing. My only complaint is the lack of a backup camera which comes standard Was very pleased with the total experience. More than happy with the pricing. My only complaint is the lack of a backup camera which comes standard on much cheaper vehicles. More

Xavier was fantastic to work with We love our Cadillac. The process was easy and our salesperson, Xavier really listened to us. We have brand loyalty because of our great experienc We love our Cadillac. The process was easy and our salesperson, Xavier really listened to us. We have brand loyalty because of our great experience with Cadillac and the service and sales team at Valley Cadillac. More

Shifter repair Dropped off my car and was given the new SUV rental for the day. Very courteous and prompt. While in the shop they changed the air filter and rotated Dropped off my car and was given the new SUV rental for the day. Very courteous and prompt. While in the shop they changed the air filter and rotated tires. More

Adequately repaired the brake issue in good time. A good transaction. Car had a brake issue which they said they'd repair but it was still unacceptable. I contacted them and they briskly took care of A good transaction. Car had a brake issue which they said they'd repair but it was still unacceptable. I contacted them and they briskly took care of the issue no charge. But other than that it was an overall positive experience. More

Excellent service Oil/filter changed, vehicle checkpoints completed and vehicle washed. Just a great experience. Jim Ziccari at Valley Cadillac is a real professional a Oil/filter changed, vehicle checkpoints completed and vehicle washed. Just a great experience. Jim Ziccari at Valley Cadillac is a real professional and knows the meaning of the word, service! More

Satisfied Costumer Professional, courteous and understanding of our needs, Very well pleased with the service provided to us. Will recommend Valley Cadillac to everyone Professional, courteous and understanding of our needs, Very well pleased with the service provided to us. Will recommend Valley Cadillac to everyone I know seeking to purchase a new vehicle. More

This is the "Cadillac" of car dealerships! I have purchased many new cars over my lifetime, but I have never had a more pleasant or easier experience. My wife hates to car shop so my mission wa I have purchased many new cars over my lifetime, but I have never had a more pleasant or easier experience. My wife hates to car shop so my mission was to narrow the process down to a couple of vehicles and then take her in to choose. I was partial to the ATS because of its handling but I thought she would prefer the large XTS, but we would probably compromise on the middle size CTS. I explained the situation to the salesperson, Hoang Levin. He spent as much time as I needed showing me various vehicles of each model type. I told him that I needed to go home and get my wife for her opinion. We scheduled a time later that afternoon. When my wife and I arrived, Hoang had lined up all three models with the engines running and the climate control on. She and I each drove each vehicle and, to my amazement, she agreed with me that the ATS was the car for us. Hoang then showed us numerous vehicles in stock via the computer and we decided to take one that was on the showroom floor. Negotiation of price was friendly and fair. When we arrived the next day to take delivery, all details had been handled properly and we drove out with our new ATS after only about 30 minutes. The whole experience could not have been better. More