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Valley Ford of Columbus
Columbus, OH
367 Reviews
Valley Ford of Columbus is dedicated to serving our customers with the highest level of satisfaction.
At Valley Ford, we always want your experience to be positive. From the moment you step inside our showroom and find the latest Ford models on display, we're here to help you find the right new or used vehicle. But, it does not end there.
Valley Ford offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Ford lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms.
Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality Ford parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride.
How can you experience all this? Well, plenty of ways. Valley Ford can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We can be found at 5575 Keim Circle Columbus, Ohio. We're happy to continue the conversation, discuss new models, and answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 367 reviews
October 29, 2026
In 2026 I have had service on 2 occasions, in February and now in October. On both occasions there were at least two major issues. The first was in February when the initial estimate was modified 3 times, and now in October. On both occasions there were at least two major issues. The first was in February when the initial estimate was modified 3 times, getting more expensive each time, and culminating with an issue with a catalytic converter. It needed to be replaced (and this was not known initially) and the nes estimate was sent. Then, a second estimate because the first was sent for only one converter when the truck has two converters. That they both needed the work was not the issue, the consistent modifications, additional work, and escalation in calls and messages made it seem that initial triage by the service team is inconsistent and partial at best. Then in October, more of the same, as the information I supplied and/or the diagnostic was not sufficient for the service team. I dropped the truck off after submitting information online. The next day, I was informed that the turbo valve was failing, and received and approved the estimate. Two days later I still had heard nothing, so i reached out and was told that the truck was "on the rack and they would let me know soon if any additional work is needed." That was confusing because I paid for a diagnostic and gave them information related to figuring out what was wrong initially. Shortly after, I received another longer message about bolts snapping off on the charge air cooler because they were rusted and corroded. That would more than triple the estimate. That timing seemed suspicious, but I approved, and moved on (this was early on Friday). I heard nothing (again) and had to reach out. Some time later, I received a call stating everything was complete and the tech took the truck out for a test drive and they noticed "sputtering." They inspected further and found a spark plug had broken. This was so frustrating because I paid for a diagnostic AND stated in the information online that I had the truck in to you in February and there was a broken plug then, and I knew what it felt like. I asked that that be checked first, so again, a new estimate with $400 more added on. What is the diagnostic for?? How is it that the information sent in online is not used? Is it typical to have 3 estimates over the course of days and only getting that information when the customers reach out? I will not be bringing my truck back nor will I trade it in on another truck with Valley Ford. More
by Rob Ringhiser
Employees Worked With
N/A
October 27, 2026
Friendly, respectful staff. No high pressure sales. Reasonable and honest deal. I felt like Noah was working with me instead of against me. No high pressure sales. Reasonable and honest deal. I felt like Noah was working with me instead of against me. More
by MEB
Employees Worked With
October 27, 2026
Dean was so helpful and fun to work with. He answered all my questions and found me my dream car. I couldn’t be more excited. Highly recommend! He answered all my questions and found me my dream car. I couldn’t be more excited. Highly recommend! More
by Brooke P.
Employees Worked With
October 22, 2026
The sales woman, Bedell, was fabulous. She helped us find a car we wanted, she talked to our insurance company and got us a discount, she set up an appointment with the service department She helped us find a car we wanted, she talked to our insurance company and got us a discount, she set up an appointment with the service department to get an ad on we wanted, and she was just generally helpful and kind. We have used her twice and think she is as good as can be. More
by Wilmarc83
Employees Worked With
October 20, 2026
The techs were very good and quick. I am very happy with the mobile service. For a work-from-home employee this is about the best service around. I am very happy with the mobile service. For a work-from-home employee this is about the best service around. More
by Datademon
October 19, 2026
Great service! Kevin was so helpful. Got me in right away. Explained about the spare kit. Asked if I wanted to keep the old jack. Always great service! Kevin was so helpful. Got me in right away. Explained about the spare kit. Asked if I wanted to keep the old jack. Always great service! More
by pattyellis884
Employees Worked With
Kevin in service
October 19, 2026
Travis is the BEST service tech EVER! All service techs were helpful. Very caring and Travis went out of his way to get my new tires installed. Travis’s customer service is OUTSTANDNG! All service techs were helpful. Very caring and Travis went out of his way to get my new tires installed. Travis’s customer service is OUTSTANDNG! More
by patti33013
Employees Worked With
Travis in service -5 stars…wish I could rate him higher.
October 16, 2026
Just purchased my 2026 Ford Bronco from Dom. The entire experience was seamless. The communication and follow through was impressive. With not much car knowledge, Dom did an AMAZING job explaini The entire experience was seamless. The communication and follow through was impressive. With not much car knowledge, Dom did an AMAZING job explaining everything to me, and making sure I left the dealership happy and confident in my new Bronco. I am looking forward to working with him for years to come! More
by Brooklynkapper7
Employees Worked With
