Valley Ford of Columbus

Just purchased my 2026 Ford Bronco from Dom. The entire experience was seamless. The communication and follow through was impressive. With not much car knowledge, Dom did an AMAZING job explaini The entire experience was seamless. The communication and follow through was impressive. With not much car knowledge, Dom did an AMAZING job explaining everything to me, and making sure I left the dealership happy and confident in my new Bronco. I am looking forward to working with him for years to come! More

Disappointing Experience and Broken Promises I am extremely disappointed with my experience purchasing a vehicle from this dealership. Several promises made to me during the sale were not fulfilled. extremely disappointed with my experience purchasing a vehicle from this dealership. Several promises made to me during the sale were not fulfilled. I was told my vehicle would be delivered with a bow, but that never happened. The mud flaps were also left on the vehicle, despite what was discussed. They did eventually end up taking them off. Additionally, I was assured the vehicle would be fully charged upon delivery, yet that expectation was not met. To make matters worse, they also attempted to change my scheduled delivery date. When you make a major purchase, you expect a certain level of professionalism, communication, and follow-through. Unfortunately, my experience did not reflect that. These may seem like small details to some, but when a dealership makes specific promises to a customer, those commitments should mean something. It is not acceptable to make promises throughout the sales process and then fail to deliver once the deal is done. What should have been an exciting experience turned into a disappointing and frustrating one. Customer service should not stop once the paperwork is signed. A dealership's integrity is demonstrated by how it treats customers and whether it honors the commitments it makes. I hope management takes this feedback seriously. I would strongly encourage future buyers to get every promise in writing and confirm all delivery arrangements before completing their purchase. Based on my experience, this dealership has some serious room for improvement when it comes to communication, customer service, and keeping its word. I’m still waiting for a returned phone call from the general manager. More

The service was top notch! I was lucky enough to work with Jason and Bedell and they were great from the beginning in assisting me through the process. I appreciated Bedell’s I was lucky enough to work with Jason and Bedell and they were great from the beginning in assisting me through the process. I appreciated Bedell’s proactive approach as I felt like the vast majority of legwork and preparation was completed before I even picked up my vehicle as she had me prepared with the app to sign up for and download and provided all relevant information I needed. She made the process very easy! I greatly appreciated Bedell spending 20-30 minutes with me inside the car walking me through all of the functionality of the vehicle as it helped make this portion less overwhelming. The financing portion was also seamless and organized and easy to understand (service package options, expectations, etc.). I appreciated my experience with Valley Ford! More

Overall, the experience for me was efficient, quick and genuinely a great one. The staff was knowledgeable about the packages offered and had a great understanding of their product. genuinely a great one. The staff was knowledgeable about the packages offered and had a great understanding of their product. More

Valley Ford went above and beyond. They not only fixed my car they also detailed it on the inside and out after they fixed it They not only fixed my car they also detailed it on the inside and out after they fixed it More

New to Columbus, needed help as my Ford Explorer would not start Sunday AM. Had it towed to this Dealer. Kevin in service worked hard to get my battery electrical problem solved and returned vehicle back not start Sunday AM. Had it towed to this Dealer. Kevin in service worked hard to get my battery electrical problem solved and returned vehicle back to me the next day. I have now decided to use Valley Ford as my local dealership. More

Poor communication. Kept the truck a week fixed close to 3000.00 worth of suggested items none of which fixed the original reason I brought the truck in for service. Kept the truck a week fixed close to 3000.00 worth of suggested items none of which fixed the original reason I brought the truck in for service. More

Dealership was very helpful and gave us a great deal. Working with Dean was the best car buying experience we’ve had. No heavy pressure, no unnecessary nonsense. We highly recommend both! Working with Dean was the best car buying experience we’ve had. No heavy pressure, no unnecessary nonsense. We highly recommend both! More

I want to give a shout out to all the mobile service mechanics.They go above and beyond the call of duty. mechanics.They go above and beyond the call of duty. More