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Valley Ford of Columbus
Columbus, OH
15 Reviews
Valley Ford of Columbus, formerly Roush Ford is dedicated to serving the customer with the highest level of satisfaction is paramount to the employees of our company.
At Valley Ford, we always want your experience to be positive. Our Employee Owners take pride in taking care of you! From the moment you step inside our showroom and find the latest Ford F-150, Escape, Focus, Fusion and Mustang models on display, we're here to help you find the right new or used vehicle. But, it does not end there.
Valley Ford offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Ford lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms.
Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality Ford parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride.
How can you experience all this? Well, plenty of ways. Roush Ford can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We can be found at 5575 Keim Circle Columbus, Ohio. We're happy to continue the conversation, discuss new models, and answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 15 reviews
May 16, 2024
Abraham Buentello was incredibly knowledgeable And took the time to explain all the benefits and features in detail. He was patient and answered all my questions without any pressure, Which made me more co the time to explain all the benefits and features in detail. He was patient and answered all my questions without any pressure, Which made me more comfortable with my decision on buying this car. I highly recommend Abraham Buentello as your next car salesman. More
by alexalvarez1225
Helpful May 16, 2024
Very nice and personable! Got me exactly what I wanted in a timely manner. Thank you to Abe Buentello Jr for being the best sales person (: Got me exactly what I wanted in a timely manner. Thank you to Abe Buentello Jr for being the best sales person (: More
by Elizabeth Jasper
May 16, 2024
Abe has sold me a car in the past and I see he recently moved to Valley! If you want an easy and reliable car buying experience go to Abe. moved to Valley! If you want an easy and reliable car buying experience go to Abe. More
by Sammy
May 15, 2024
Abe is awesome to work with! He is very caring about you as a customer and what you want. Very personable, he can be more laid back or talkative depending on your buying style. H He is very caring about you as a customer and what you want. Very personable, he can be more laid back or talkative depending on your buying style. He will definitely fight to get you the best deal!! Thanks Abe More
by Chase
Employees Worked With
May 15, 2024
I had a very pleasant experience when purchasing my Honda at Valley. We test drove 3 vehicles and Abe was very informative about each one. He let me make the decision on which I liked the best and wasn't pus at Valley. We test drove 3 vehicles and Abe was very informative about each one. He let me make the decision on which I liked the best and wasn't pushy at all. Missy, my finance person was also so nice and got me the best rate. Would buy from this place again. More
by Amber D.
May 07, 2024
I purchased 2 super duties here in last 6 years. I ordered another one on November 1,2022. I knew it would take awhile due to vivid l covid. It's now been 18 months. Worst thing is lack of communi I ordered another one on November 1,2022. I knew it would take awhile due to vivid l covid. It's now been 18 months. Worst thing is lack of communication. No communication from valley at all. Only time I get any info is when I check in every several months. I don't know what else to do except leave bad reviews More
by mweinandy46
Employees Worked With
March 03, 2024
Poor poor poor. A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine two minutes later. . Later that same morning check engine light came on & took it back to dealer for same . Turns out it was a cracked block with coolant in cylinder. I did find out this is a common problem for eco boost engine by all tech specs and other literature found Repaired under warranty. for 2018 for Ford Edge with 36k mile ( purchased as new when Roush Ford ) Ford HQ has reimbursement for rentals due to the length of time vehicle could not be be used due to parts delay @4weeks. However, the Valley Ford dealership & Service director James Holley did not or would submit to Ford HQ. He did not respond to multiple request for follow up via email on reimbursement of $800- for out of pocket rental. When Mr Holley finally responded after 6 +months, his email said to call Ford HQ for reimbursement and they said it was too late with policy change 2 months prior because I did not use a Ford rental car. I used Turo non Ford for $800. A Ford at any branded Car rental was $70-$80/day x4 weeks is @ $2,100 -$2,400 and they would have paid that- not bloody likely. I also set appointment for service roughly 10 days in advance. Needed tires brakes, oil change. Got a quote for tires, brakes.& small dent repair as i had purchased when new for non-paint dings Was ok with the quote for tire/brakws "pleas order the tires/parts so I don't have to wait". Dropped car off at dealer Sunday after hours day before using key drop box for Monday morning with notes for the brakes per quote, Tires oil change & vehicle could be in body for work done in between while waiting for the other services to be completed. A call at 4pn in the Monday afternoon "...what are doing to the vehicle" Oil change brakes, 4 tires. Oi; will be done today, we have to order tires. 3 days later later in afternoon still no tires, do want us to do brakes we can get other tires. Quoted me tires not in stock. You cant fix this level of incompetence.. Picked up the 2018 Edge purchased at this dealer Thurs morning as Wednesday as itt was too late "...we are closing in 5 minutes" per service advisor. On may way home ordered same tires as on vehicle ( when new on same day- Thursday) at another shop. They we delivered next day Friday and installed following Monday morning. In other words do not waste time going to this dealer .due to the poor, poor, service More
by gerth_m
Employees Worked With
salesman not listed. Jack Dennis service advisor not listed Kevin Garcia not l;isted
February 07, 2024
Great experience with Drew Trotter at Valley Ford. I was able to get into a new Explorer ST with no stress, pressure, or frustration. Thanks Drew for hustling the second I reached out! I was able to get into a new Explorer ST with no stress, pressure, or frustration. Thanks Drew for hustling the second I reached out! More
by mercer3030
Employees Worked With
Drew Trotter
November 10, 2023
Do not trust any quotes/estimates given from this dealership. The shop quoted me 6 hours plus the initial 1 hour of diag to replace a simple variable valve solenoid located under the valve cover. Thi dealership. The shop quoted me 6 hours plus the initial 1 hour of diag to replace a simple variable valve solenoid located under the valve cover. This was verified to be a 1.4 hour job plus the diag from 2 separate labor sources (Alldata and Mitchell). The same part number quoted was replaced just under 2 years ago and when asked about this being under the 24/unlimited miles warranty, they stated that the other bank solenoid was replaced. They were not able to prove which bank was replaced. I ended up calling another local dealer to explain the situation and they agreed to replace the solenoid for the 1.4 hours with no diag. They stated that several of there customers had nothing good to say about Valley Ford. There is a reason why they are changing the dealer same so frequently. They need to clean house and start over, especially the service department. After explaining this to my coworkers, we will be moving our fleet work to another location. This dealership is a prime example of why technicians get such a bad reputation. Please do yourself a favor and go to any other Ford dealer. More
by Marine3313
Employees Worked With
Luke Price
August 31, 2023
I have purchased many cars from a variety of dealers. This was by far the best experience of buying a vehicle. They really wanted our business and that was proven by the deal that we received. This This was by far the best experience of buying a vehicle. They really wanted our business and that was proven by the deal that we received. This is a great Ford dealership that I highly recommend!! More
by tkarmstrong2005
Employees Worked With
Other Employees :
Nicholas Roberts, Vince Perretta, Robert Crabtree, Will Danak
