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Valley Ford of Columbus
Columbus, OH
328 Reviews
Valley Ford of Columbus is dedicated to serving our customers with the highest level of satisfaction.
At Valley Ford, we always want your experience to be positive. From the moment you step inside our showroom and find the latest Ford models on display, we're here to help you find the right new or used vehicle. But, it does not end there.
Valley Ford offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Ford lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms.
Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality Ford parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride.
How can you experience all this? Well, plenty of ways. Valley Ford can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We can be found at 5575 Keim Circle Columbus, Ohio. We're happy to continue the conversation, discuss new models, and answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 328 reviews
May 04, 2025
Bedell was very easy to work with and very attentive to any issues that arose during the buying process any issues that arose during the buying process More
by Chris
Employees Worked With
May 03, 2025
Randy and Gavin were great. Very accommodating and great to work with. I would highly recommend! Very accommodating and great to work with. I would highly recommend! More
by Jodiehas4
April 30, 2025
The never seen to be able to diagnose computer issues with my trucks. I find that disappointing. Always unable to Duplicate customer concern / issues. with my trucks. I find that disappointing. Always unable to Duplicate customer concern / issues. More
by Miller, L
Employees Worked With
April 30, 2025
I had to take my car to the dealership three times because the engine light was coming on due to cylinder misfires. The first time, for a whopping $1200, they changed my spark plugs to see if that because the engine light was coming on due to cylinder misfires. The first time, for a whopping $1200, they changed my spark plugs to see if that would fix the problem. It did not. The second time, they charged me $1000 to replace the coils for each cylinder. They changed all eight, and they told me that they had never seen a car need every single one replaced. The problem was still unresolved. After spending $2200, the third time they recommended that I change the type of fuel that my car is using. For the record, I was using the appropriate fuel according to the car’s manual. Now the problem seems to be resolved, and I am very skeptical about the $2200 that I spent prior to changing my fuel. I feel like I am paying for the technicians to develop skills and experience while they charge for an extraordinary amount of diagnosis. Lastly, this place has the stones to charge an additional 2.9% if you use a credit card to pay for services. It would have been wiser just to build this in to your pricing. On $2400, this is an additional $70. Given the generous time charging that’s done for repairs, I think this 2.9% looks like a money grab. You’ve always had to pay credit card fees, and overtly passing it along to the customer is in poor taste - again, just raise your prices - it’ll look better. More
by Ry
Employees Worked With
Service Department
April 29, 2025
I have had the pleasure of working with Bedell on both buyer and selling vehicles. She is always through, knowledgeable and patient. Thank you Bedell for all of your effort!! buyer and selling vehicles. She is always through, knowledgeable and patient. Thank you Bedell for all of your effort!! More
by Lorie
Employees Worked With
April 28, 2025
This was a non pressure sales presentation. The test drive covered both highway and street surfaces. Bedell was informative and considerate. The test drive covered both highway and street surfaces. Bedell was informative and considerate. More
by djones6337
April 27, 2025
I have been coming here for years and have always had a wonderful experience. Even the last visit which included an issue that I don't want to put on paper, but Caleb was able to rectify everything, took f wonderful experience. Even the last visit which included an issue that I don't want to put on paper, but Caleb was able to rectify everything, took full responsibility on behalf of Ford and didn't charge me a dime. I understand time is money, but their willingness to acknowledge a unique fault, says wonders about his character. More
by Joe Martorano
Employees Worked With
Caleb
April 27, 2025
Great buying experience . What was promised was delivered . All the employees were curious and helpful . What was promised was delivered . All the employees were curious and helpful . More
by rowdydog59
Employees Worked With
Other Employees :
Krisitan Speakman, Peter Mackey
