Valley Ford of Columbus - Service Center

The work was done quickly and well. All members of the staff were friendly and professional. Thank you, Valley Ford! All members of the staff were friendly and professional. Thank you, Valley Ford! More

Easy to work with and sociable when needing to pass time while car is in shop. while car is in shop. More

Valley ford did everything they could to help me when I was two weeks out from moving and had issues come up with my new truck that I purchased from a different dealer. Their service team was amazing, and was two weeks out from moving and had issues come up with my new truck that I purchased from a different dealer. Their service team was amazing, and Susan and Isaac were an awesome team. They special ordered parts, and were able to have my truck fixed for two separate issues within a week. Would 100% recommend them to anyone interested in new vehicles or service. They both went above and beyond to keep me informed. More

I took my 2018 Fusion to have recall work performed on it, and asked that they work on the shift sensor. Caleb Carpenter worked on my car, providing quick and caring work. All was done free of charge! it, and asked that they work on the shift sensor. Caleb Carpenter worked on my car, providing quick and caring work. All was done free of charge! More

Travis checked in. our 2020 Rscape for a safety recall. No problems found and car was ready for us the next day as promised. Very routine as anticipated. Thanks Travis our 2020 Rscape for a safety recall. No problems found and car was ready for us the next day as promised. Very routine as anticipated. Thanks Travis & team! More

The service center is always friendly and quick to get the job done! They are prompt to get you checked in and go over everything thoroughly once the service is complete! Cashiers are always friendly as w the job done! They are prompt to get you checked in and go over everything thoroughly once the service is complete! Cashiers are always friendly as well! More

I went to the dealership and they preformed the service I asked for in the time they said it would take. asked for in the time they said it would take. More

I drive to Columbus from Cleveland on a Sunday night and my air conditioning went out after 45 mins into the trip. I scheduled an appointment for the next morning at 8:30 AM before my conference started at my air conditioning went out after 45 mins into the trip. I scheduled an appointment for the next morning at 8:30 AM before my conference started at 10:00. Derron greeted me and was so calm and helpful while I dropped my car off. A nice employee named Jerry drove and my colleague back to our hotel as we left the car for service. I couldn’t have been more satisfied with Derron’s communication through out the entire process. They fixed the compressor and put in a new battery by the next evening. I’m very thankful to the whole crew that worked on my car. I left for a family vacation a few days later during the heat wave. I appreciate the professionalism they showed. More