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Valley Ford of Columbus - Service Center

Columbus, OH

4.8
119 Reviews

119 Reviews of Valley Ford of Columbus - Service Center

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July 25, 2025

I've always had good customer service. They have always been honest, accommodating, respectful, and used good communication. More

by C.Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
July 23, 2025

I want to thank you for getting our vehicle taken care of. We are now safe to roll again. Thank you Travis !!! Thank you Ford for hating great folks there. Also Thank You to the guy who did the work!!! More

by GRTANTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis and the guy who did the work
July 18, 2025

The work was done quickly and well. All members of the staff were friendly and professional. Thank you, Valley Ford! More

by jklee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Jul 21, 2025 -

Valley Ford of Columbus responded

Thank you for your review! We are so happy to hear that you had a great service experience. We look forward to serving you again in the future! Best, Valley Ford of Columbus

July 17, 2025

Easy to work with and sociable when needing to pass time while car is in shop. More

by zeak103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Cheadle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krisitan Speakman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bedell Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Valley Ford of Columbus responded

We are very happy to hear that you had a good experience and greatly appreciate you taking the time to leave a review! Best regards, Valley Ford of Columbus

July 17, 2025

Valley ford did everything they could to help me when I was two weeks out from moving and had issues come up with my new truck that I purchased from a different dealer. Their service team was amazing, and More

by nathan532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department (Susan)
Jul 17, 2025 -

Valley Ford of Columbus responded

Thank you so much for your kind words! We are so happy to hear that Susan and Issac helped you with your truck and could get the issues fixed in a timely manner. Your recommendation means the world to us. We look forward to serving you again in the future! Thank you, Valley Ford of Columbus

July 15, 2025

I took my 2018 Fusion to have recall work performed on it, and asked that they work on the shift sensor. Caleb Carpenter worked on my car, providing quick and caring work. All was done free of charge! More

by misterkt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Carpenter
Jul 17, 2025 -

Valley Ford of Columbus responded

Thank you for your review! We are happy to hear that you had a great experience with Caleb in service. We look forward to serving you again in the future. Best regards, Valley Ford of Columbus

July 01, 2025

Travis checked in. our 2020 Rscape for a safety recall. No problems found and car was ready for us the next day as promised. Very routine as anticipated. Thanks Travis More

by Gotcoffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis in Service Department
Jul 02, 2025 -

Valley Ford of Columbus responded

Thank you so much for your review. We are glad to hear that the recall on your car was done in a timely manner and no problems occured. We look forward to seeing you again in the future. Best regards, Valley Ford of Columbus

June 30, 2025

The service center is always friendly and quick to get the job done! They are prompt to get you checked in and go over everything thoroughly once the service is complete! Cashiers are always friendly as w More

by george.jessica05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember their name
Jul 01, 2025 -

Valley Ford of Columbus responded

Thank you for the great feedback! We're so glad to hear our service team and cashiers made your visit smooth and friendly from start to finish. We truly appreciate your support and look forward to seeing you next time! Best regards, Valley Ford of Columbus

June 27, 2025

I went to the dealership and they preformed the service I asked for in the time they said it would take. More

by curtissmyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Jul 01, 2025 -

Valley Ford of Columbus responded

Thank you for your feedback! We're glad to hear everything was completed as promised and on time. We appreciate you choosing Valley Ford of Columbus and hope to see you again for any future service needs! Best regards, Valley Ford of Columbus

June 26, 2025

I drive to Columbus from Cleveland on a Sunday night and my air conditioning went out after 45 mins into the trip. I scheduled an appointment for the next morning at 8:30 AM before my conference started at More

by bobcat16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derron, Jerry
Jul 01, 2025 -

Valley Ford of Columbus responded

Thank you so much for sharing your experience! We’re glad we could help get your vehicle taken care of quickly and efficiently—especially with such important timing. Derron, Jerry, and the service team will be thrilled to hear your kind words. We truly appreciate your trust and are always here if you need us again. Safe travels and enjoy the rest of your summer! Best regards, Valley Ford of Columbus

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