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80 Reviews of Valley Ford of Columbus - Service Center
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April 30, 2025
The never seen to be able to diagnose computer issues with my trucks. I find that disappointing. Always unable to Duplicate customer concern / issues. with my trucks. I find that disappointing. Always unable to Duplicate customer concern / issues. More
by Miller, L
Employees Worked With
April 30, 2025
I had to take my car to the dealership three times because the engine light was coming on due to cylinder misfires. The first time, for a whopping $1200, they changed my spark plugs to see if that because the engine light was coming on due to cylinder misfires. The first time, for a whopping $1200, they changed my spark plugs to see if that would fix the problem. It did not. The second time, they charged me $1000 to replace the coils for each cylinder. They changed all eight, and they told me that they had never seen a car need every single one replaced. The problem was still unresolved. After spending $2200, the third time they recommended that I change the type of fuel that my car is using. For the record, I was using the appropriate fuel according to the car’s manual. Now the problem seems to be resolved, and I am very skeptical about the $2200 that I spent prior to changing my fuel. I feel like I am paying for the technicians to develop skills and experience while they charge for an extraordinary amount of diagnosis. Lastly, this place has the stones to charge an additional 2.9% if you use a credit card to pay for services. It would have been wiser just to build this in to your pricing. On $2400, this is an additional $70. Given the generous time charging that’s done for repairs, I think this 2.9% looks like a money grab. You’ve always had to pay credit card fees, and overtly passing it along to the customer is in poor taste - again, just raise your prices - it’ll look better. More
by Ry
Employees Worked With
Service Department
April 27, 2025
I have been coming here for years and have always had a wonderful experience. Even the last visit which included an issue that I don't want to put on paper, but Caleb was able to rectify everything, took f wonderful experience. Even the last visit which included an issue that I don't want to put on paper, but Caleb was able to rectify everything, took full responsibility on behalf of Ford and didn't charge me a dime. I understand time is money, but their willingness to acknowledge a unique fault, says wonders about his character. More
by Joe Martorano
Employees Worked With
Caleb
April 25, 2025
My experience with the service dept was exceptional. The work was done as promised and on time…The communication between the svce dept rep and I was also great. They kept me updated in a timely manner a The work was done as promised and on time…The communication between the svce dept rep and I was also great. They kept me updated in a timely manner and were friendly and accommodating. More
by Dan
Employees Worked With
Derron Weekley
April 25, 2025
Have always been treated well for purchases and service needs. Would highly recommend them to anyone needs. Would highly recommend them to anyone More
by Andrewm.martin
April 17, 2025
I had a recall on my 2024 Ford Maverick, so I stopped in on a Friday, they were able to schedule me for Monday! It was a quick drop off and the shuttled me home. Then they dropped it off a few hours later. on a Friday, they were able to schedule me for Monday! It was a quick drop off and the shuttled me home. Then they dropped it off a few hours later. Staff was pleasant and very knowledgeable on my vehicle. I would highly recommend Valley Ford! More
by garcie
Employees Worked With
Jill McCarron
April 12, 2025
Love this place! Great service, great customer service, cannot say enough good about them. Alex came to our house to change oil rotate tires, very proficient in his Great service, great customer service, cannot say enough good about them. Alex came to our house to change oil rotate tires, very proficient in his work More
by Nicol
