59 Reviews of Valley Ford of Columbus - Service Center
TOP NOTCH PROFESSIONALISM AND FRIENDLINESS I can not say enough good things about Pete Harper and Todd Parsley. They are always friendly and courteous and get the job done without excess drama. I can not say enough good things about Pete Harper and Todd Parsley. They are always friendly and courteous and get the job done without excess drama. I recommend Jim Keim Ford very highly based on my many years of dealing with them. I own 2 Ford Flex and they have always taken very good care of my cars. I have bought 4 or 5 cars from Jim Keim and can only remember one time when I used someone else for an oil change due to my own scheduling problems. Kudos to Pete and Todd! More
Great Job! We have a new Transit Van that had a recall. Right now this is our only Van and we could not be without it for a full day. Every other Ford Dealer in We have a new Transit Van that had a recall. Right now this is our only Van and we could not be without it for a full day. Every other Ford Dealer in Columbus wanted it dropped off for the day. Jim Keim's service Dept. let us schedule and appointment to get this recall taken care of. Originally we were expecting a 2 hour job but they had us out in one hour. Keim is the only dealer that understood our needs and had us in and out in no time. Thank you so much for the fast and professional service. You just earned a new customer. More
poor service I was told they could fix my speedo cost around $100 and thet call me in morning.they didnt call i called them at noon they took my number and said we I was told they could fix my speedo cost around $100 and thet call me in morning.they didnt call i called them at noon they took my number and said we will have tech call you nvr did.called at 430 put me on hold for 15 min nvr answered me i show up for them to tell me they couldnt do it and still charged me. Thats flat out being a crook. More
Outstanding service again and agian Keim Ford is an amazing dealer. Their service is second to none--fast, friendly and thorough. I've been buying new vehicles from Keim Ford for over Keim Ford is an amazing dealer. Their service is second to none--fast, friendly and thorough. I've been buying new vehicles from Keim Ford for over 25 years and using their service department to take care of them. They are outstanding. More
Jim Keim has great service, quick service, whick is always courtous, everyone is very watchful. All personal have been very helpful. Thanks for the great service. always courtous, everyone is very watchful. All personal have been very helpful. Thanks for the great service. More
I cannot hardly say enuogh about Keim Ford. The buying experience was seemless .I just had the car at the dealership for some minor recall work.The work was done ahead of schedule,I spoke with tecnician w experience was seemless .I just had the car at the dealership for some minor recall work.The work was done ahead of schedule,I spoke with tecnician who worked on my car,had the opportunity to ask him a couple of questions that he answered to my satisfaction.When I left the dealership I felt very pleased that the work was done correctly. More
I have had problems with the transmission on my 2005 Ford I have had problems with the transmission on my 2005 Ford Five Hundred. I have been doing research and have found that this is an extremely common d I have had problems with the transmission on my 2005 Ford Five Hundred. I have been doing research and have found that this is an extremely common defect in this model. I have found page after page of research into the defective transmissions in the Five Hundred. I believe these mechanical issues are why Ford discontinued this model so quickly, and I also believe it should have been recalled. ( I will disclose that my car was involved in an accident in November of last year, but Ford did not include transmission damage in the repair estimate, and after specifically inquiring, I was told by the service dept. that the accident did not cause the transmission issues.) We have been loyal customers of Jim Keim and my father retired from Ford after thirty years. I have contacted the service department about getting the transmission fixed, because otherwise I love the car. So far--no response. I believe the dealership should assume the cost of this repair, or at least work with me on the cost given that the car should have been recalled, as it is a danger on the road. I am sure Ford does not want to be responsible for an accident on 270 caused by the car's inability to accelerate, or any lawsuit that may ensue. I am disappointed in both Ford Motor Company and Jim Keim Ford, especially the dealership. More
second gear went out on my 2008 ford mustang with 50,000 miles on it. it took ford over 3 months to get this part package up out of mexico. but the guys at jim keim pete plagman the service manager and p miles on it. it took ford over 3 months to get this part package up out of mexico. but the guys at jim keim pete plagman the service manager and pete harper his service advisor were on the phones and the internet daily fighting to get my parts and my car repaired and back to me i would like to thank pete plagman and pete harper they are a class act and if you have a problem with your ford go see them they will do everything they can for you. More
Wife's Ford Focus recently suffered electrical issue. Wife's Ford Focus recently suffered electrical issue. Battery dead, would not start. I installed a new battery, it was dead the next morning. Not Wife's Ford Focus recently suffered electrical issue. Battery dead, would not start. I installed a new battery, it was dead the next morning. Not having the time to investigate the issue further, my wife had the car towed to Jim Keim. Service manager said wiring issue, due to ?? incorrect headlight bulbs being installed. Cure was over $200. & the dealership "repaired wiring harness" and replaced the Sylvia Silver Star bulds with the Ford bulbs. They blamed the replacement bulbs as the cause. I contacted Sylvania. Their reply was that they manufactured the origional bulb for the Focus, and advised the Silver Star is brighter, because of a higher tech. filament and different inert gas ergo their higher cost for brighter lights. They supplied a return FEDEX barcoded return envelope as they said the power draw is identical, and they are insured if their product caused this "wiring issue", and said the dealer is totally incorrect. Out $200 !! Next morning the Focus was "dead" again. The service manager advised if we could tow the car they would get right on it. Another tow-more out of pocket $$$$. Now the solution was a new altnator--An additional $600 dollars. They did "give her a break". I am very unhappy, as when I bought the car from Keim brand new, I was specific in asking if it broke, was a loaner available when the car was in for service. The answer was certainly-always a loaner. Upon the origional call--for the first time we had it towed--was we can fix it next tuesday..(four days out)but for a loaner, you would have to be scheduled at the end of that next week. The reason I bought at this dealer was the proximity of the dealer, should the car be in for service, and the guarantee of a loaner. We certainly got ripped off with the headlight bulb switch, and sylvani is checking the bulbs. We all know that was never an issue--but just to make sure I shipped the very expensive bulbs back to the manufacture. Who did make the factory bulbs, and maintain that their replacements are exactly the same power draw. No apology for their mistake--no refund. When the second tow was done--the driver jumped the car, said it was charging fine, and asked the wife if she wanted to drive it to the dealer, she declined. Certainly curious that the driver of the wrecker checked the altenator and said it was really charging well. As a side bar I had my Ford Ranger acting up last summer, I put on an autozone altenator and it was still not charging the brand new battery. The solution by Jim Keim was replacing the 110 Autozone Altenator with a $ 700 FoMoCo altenator. It is curious that my experience with them is always " replaced altenator"--even when the one on it is either new or checked and charging fine. I am unhappy in regards to not getting a loaner as promised when we bought the new Focus, unhappy with the head light rip off. I am happy that the car is now running fine--but really---a second tow and $200 for replacing perfectly good headlight bulbs. The price of service is always an altenator ????? Have two Fords now, but probably not gonna remain loyal to the brand after this set of $1000 experiences. from Sylvania///////// Good Morning Mr. Strunk, I am contacting you regarding the issue you reported to our Customer Service department last night. We apologize for the inconvenience and frustration this has caused you. I assure you that we take the quality of our products very seriously. I will tell you that we supplied Ford with the original equipment headlamps that were used in your vehicle. Our high performance products, including but not limited to our SilverStar® lamps, are designed to operate under the same specifications for amperage and voltage draw as their original equipment counterparts. We use a different gas mixture and a smaller more focused filament in our high performance lamps which helps them to create more luminance without altering the electrical architecture of the bulbs. We've been in the automotive lighting industry for many years and simply wouldn't put a product on the market that was unsafe to use or could damage your vehicle. The few issues that have been reported with our products have been traced back to the wrong part being used for the application, pre-existing electrical or wiring issues, or improper handling/installation of the product. Our lamp replacement guide indicates that you should be using part 9007 in your Focus; please confirm that you were in fact using part 9007ST SilverStar®. Please also advise when and where the suspect lamps were purchased and installed. In situations resulting in damages, we offer our services in evaluating the suspect product and damaged components through our quality and engineering departments. These reviews are usually quite effective at determining the root cause of the damage. We do our best to complete the necessary testing as quickly as possible, but testing can take three to four weeks. If it's deemed that the damage to your car was in fact caused by a defect in our product, reimbursement would be made through our insurance company which can take an additional two to three weeks. I have attached a prepaid Federal Express shipping label so you can send the suspect lamps and any additional damaged components to us for non-destructive analysis and inspection. Please securely package the lamps, damaged components, and receipts in a small box. Attach the shipping label to the outside of the box, and drop it off at your nearest FedEx location. You can visit: http://www.fedex.com//Dropoff/start to find a listing of FedEx drop off locations in your area. A representative will contact you upon completion of the testing. If we determine any fault from our product, we'll reconcile accordingly. Please feel free to contact me directly if you have any questions about this process. Sincerely, Heather Kennett Customer Service Specialist More