Valley Hi Kia

Great customer service. Personnel were able to assist with what we need and explain all aspects of car we bought. Personnel were able to assist with what we need and explain all aspects of car we bought. More

I had a 10 o'clock appointment. They were punctual taking my in for the repairs. The service advisor that helped me was Adam, It was his first time helpig me. He was really nice a They were punctual taking my in for the repairs. The service advisor that helped me was Adam, It was his first time helpig me. He was really nice and Knowledgeable about my car 🚗 repairs. And they washed my car 🚗. More

They always have great customer service. They had fresh coffee and donuts ready for the customers They had fresh coffee and donuts ready for the customers More

Tracy in the service department is the BEST always cheerful and respectful … always willing to help with any of my needs for my car cheerful and respectful … always willing to help with any of my needs for my car More

I am writing to formally express my dissatisfaction with how a serious safety concern has been handled following my recent vehicle purchase. On March 4, 2026, I purchased a brand-new 2026 Kia Sorento wit how a serious safety concern has been handled following my recent vehicle purchase. On March 4, 2026, I purchased a brand-new 2026 Kia Sorento with only 20 miles on the odometer. Just four days later, on March 8, 2026, I noticed a visible indentation on both passenger-side tires. Because I was concerned about the safety of a brand-new vehicle, I took the vehicle to a tire shop to have the tires inspected. The technician informed me that the indentations were a legitimate concern and explained that these types of defects can eventually lead to the tire developing a bulge or bubble, which could ultimately result in a blowout. Given the potential safety risk, I immediately brought the vehicle to the Kia service center to have the issue evaluated. While at the dealership, I spoke with a mechanic who acknowledged that he could see the issue and agreed that the tires could eventually begin to bulge and fail. However, when I spoke with a service representative afterward, I was told that there was nothing the dealership could do and that I needed to contact the tire manufacturer myself to file a claim. This response was extremely disappointing. After purchasing a new vehicle for over $30,000 just days prior, I expected the dealership to stand behind the condition of the vehicle and assist in resolving any issues present at the time of sale. Instead, the responsibility was pushed onto me. I contacted the tire manufacturer, Continental Tires, only to be informed that they do not process warranty claims directly from customers for tires installed on new vehicles. I was told that the dealership should have contacted them directly to initiate the claim or handle the situation appropriately. As a result, I am now left with two potentially defective passenger-side tires on a vehicle that was purchased brand new less than a week earlier. Not only is this frustrating, but it also raises serious concerns about the safety and quality control of the vehicle at the time it was sold to me. A customer should not be responsible for resolving a safety-related issue on a brand-new vehicle immediately after purchase. I believe the dealership should take responsibility for properly addressing this matter and ensuring that the defective tires are replaced. I am requesting that this issue be reviewed and resolved as soon as possible so that my vehicle can be made safe and brought to the condition that should be expected when purchasing a new vehicle. More