Valley Hi Toyota

The worst Dealership I have taken my 2009 tundra for oil changes..well long story short they were taking my money and not doing the oil changes...I decided to do my own an I have taken my 2009 tundra for oil changes..well long story short they were taking my money and not doing the oil changes...I decided to do my own and found out I had only 2 quartz of old oil and a bad filter..the oil filter housing was seized on there and was a nightmare to get off....I am truly suprised my truck was still running....I would never go back there nor recommend this dealership....this place is a joke!! They got 1 star because I had to choose one..otherwise they wouldn't get a dam thing!!! More

Dishonest and very, very pricey. Very disappointed with the service department. DISHONEST with their promotions and very pricey. I brought my vehicle in to be serviced and was quot Very disappointed with the service department. DISHONEST with their promotions and very pricey. I brought my vehicle in to be serviced and was quoted 54 dollars for an oil change. I asked about rotating the tires and was told it would be an additional 40 dollars but included a brake and multi point inspection. 90+ dollars for an oil change and standard service?!? The Ford dealership provides the same service (oil change, multi-point inspection + tire rotation) for approximately 45 dollars and any Goodyear or Firestone does the same thing for about 32 dollars. I happened to bring my vehicle in partly because of a promotion advertised on the radio which stated with a purchase of 59.99+ for service you would receive 2 lift tickets to Mountain High Ski Resort. I was informed that because the vehicle I brought in was not a Toyota they would not honor the promotion, even though they could perform the service I requested. Nothing stated in the written ad OR radio ad that the vehicle had to be a Toyota. It only said a service at a Toyota dealership. Furthermore, not a single employee at the dealership was able to provide me the 'terms and conditions' or 'fine print' of the offer so I could verify that my vehicle did indeed have to be a Toyota. My family has owned several Toyota's and currently owns a 2014 Tacoma and I promise you the next one will NOT be purchased at Valley-Hi Toyota. I will add that our Toyota Corolla's transmission died and needed rebuilding/replacement after only 127,000 miles even though we did all the recommended services per the owners manual at the correct time frames. I have to wonder if the poor service at this location contributed to it. Taken from Mountain High's website - "Now through January 31st you can hit the slopes courtesy of your Southern California Toyota dealer. Because with ANY SERVICE [my caps]or genuine Toyota parts purchase of $59.99 or more, you’ll get two lift tickets to Mountain High, Southern California’s closest winter resort. There’s no mountain driving to get here, and you’ll enjoy three different mountains with fourteen lifts, fifty-nine trails, and some of the best terrain parks and powder runs in the region. So help keep your Toyota a Toyota. And with any service or genuine Toyota parts purchase of $59.99 or more, you’ll get two lift tickets to Mountain High. Tickets expire at the end of the 2015, 2016 season. Blackout dates January 16th - 18th and February 13th - 15th. Ticket offer valid at participating Los Angeles dealers only while supplies last." More

Great service! Everyone always is very helpful and had different to do while waiting for service to be completed. Fast clean and friendly . I'll continue completin Everyone always is very helpful and had different to do while waiting for service to be completed. Fast clean and friendly . I'll continue completing my services at the dealership. More

Friendly workers Tyler and Christina were great! Also friendly employees whos names I don't recall but were polite and helpful and made the visit better. Thanks so muc Tyler and Christina were great! Also friendly employees whos names I don't recall but were polite and helpful and made the visit better. Thanks so much! More

Kind prompt service Very satisfied with the prompt helpful service. Jim was very helpful and informative, he made sure my needs and concerns were met. I have gotten 2 Cam Very satisfied with the prompt helpful service. Jim was very helpful and informative, he made sure my needs and concerns were met. I have gotten 2 Camrys from thus dealership and have been very pleased with both the service and performance of the vehicles, More

Chunks review Very helpful and always friendly. I always Like the service that they provide.I would recommend their service dept. to anyone for the type of excelle Very helpful and always friendly. I always Like the service that they provide.I would recommend their service dept. to anyone for the type of excellent service anytime. More

Great Customer Servicr Mark is always pleasant and communicates well. Everyone in the Service Department is most pleasant. The cashiers are also very attentative and polite Mark is always pleasant and communicates well. Everyone in the Service Department is most pleasant. The cashiers are also very attentative and polite! I am a satisfied customer. More

Grest service I took my car in for a bad speaker on the driver side. Not only did Toyota replace my speaker without a hassle, the service specialist let me know a w I took my car in for a bad speaker on the driver side. Not only did Toyota replace my speaker without a hassle, the service specialist let me know a was close to needed my 10,000 mile service all done with no charge because of my warranty (woot woot) Toyota's customer service took me home and picked me up when my car was ready. Excellent service I'm very happy Loyal Customer, Diana More

Best customer service Took in my car for service!! Great customer service!! Everyone was so nice and polite. I will be coming here again since it was fast. Took in my car for service!! Great customer service!! Everyone was so nice and polite. I will be coming here again since it was fast. More

Service 25,000 mile service. No appointment but took my car. Car was ready in 2 hours. Always great and quick service when I drop off my Corolla. 25,000 mile service. No appointment but took my car. Car was ready in 2 hours. Always great and quick service when I drop off my Corolla. More