Valley Hi Toyota

Honestly at first I was ready to write a 5 star review for this dealer but I am giving them 1. I have had not 1 but 2 bad experiences to talk about. I think what has upset me the most is that I have sent for this dealer but I am giving them 1. I have had not 1 but 2 bad experiences to talk about. I think what has upset me the most is that I have sent 3 of my own clients out here to buy a Toyota rav 4 prime and had no issues whatsoever and I still recommend this dealer unless they pull what they did to me. I would recommend Longo Toyota if you truly want a car for retail with no issues. The first problem was around July of 2021. I was trying to buy a Toyota RAV4 prime XSE. I was being helped by Katherine. Kat was very helpful in the beginning but this took a turn for the worse. One thing I am very particular about is my credit. I do not let my credit run unless truly needed. I was assured that by running my credit, providing my drivers license, along with Al the other small things that was needed they would hold the car for me for 1 day. This is a bit of an inconvenience since the dealer is more than an hour away but in this car market I totally understand. Now what I don’t understand is that I was told that this blueprint RAV4 prime was reserved for me. When the car had arrived to the dealer I was contacted by kat letting me know that it was there. She called me around noon to let me know that the car had arrived though I was with some clients and unable to answer. I called her maybe an hour after and she told me she was going to get the car for me. She went to check on the car and called me back saying car was sold. After pulling my credit providing everything that was asked along with being told the car was reserved for me- Now you tell me that the car was sold to someone else! Luckily I didn’t make the drive all the way there. Now on to the what truly left a bad taste in my mouth. I had been contacted by a Michaela from valley hi letting me know that a RAV4 prime was available. I was very excited to give them a chance after my first mishap which I told them about. I was then working with Mina who was very helpful at first but service had took a turn especially with what I am going to say next… To make things worse, the salesman tried to pull a fast one on me. As you can see the net price that was offered to me was 48,836. I live in LA and my sales tax is 9.5% Purchase 48,386 Sales tax 9.5% about 4597 I’ll round up title fees to 1000 I would say it should have been about 54,000 but then I get an updated due of 57348.76… which didn’t make sense to me. Come to find out that there was an extended warranty thrown in there last minute for over 3k which I did not agree to. I would have been open to it if it was offered but Mina had told me that it was mandatory for this deal. When I had questioned him on it, I can tell he got nervous and I’m sure this is what caused me to lose my deal. What really set me off was that there was no follow up with Mina “talking to his fleet manager Rod”. I have yet to hear anything from anyone. ONCE AGAIN THEY HAD HELD THE CAR FOR ME, RAN MY CREDIT, PROVIDED ALL MY INFORMATION ONLY TO BE LEFT EMPTY HANDED ONCE AGAIN. More

Let me start off by saying I think people are taking the alarm system and vehicle protection they have installed on their vehicles as a "markup". I just bought my truck last night and there was no mark up. alarm system and vehicle protection they have installed on their vehicles as a "markup". I just bought my truck last night and there was no mark up. The only thing is they do charge for 2 added services. An after market alarm that lets you monitor the car from your phone and vehicle protection. OVERALL my experience was EXCELLENT here. The management called me and explained everything to me and I feel 100% better and am glad I purchased my vehicle from my local Toyota dealer. I want to give a huge shout out to Frank, Ruth, and Samuel as they were both helpful and friendly. Ruth was going back and forth with me for awhile through email hunting for my Tacoma after I reached out to Frank through a friend. Ruth found the truck I wanted with pretty close to what I wanted installed on it. Ruth kept me up to date on the vehicle and it came in WAY sooner then expected. I was doing a trade in as well and I will say this dealer in general gives a good amount in comparison to carmax and carvana. Samuel was the one who went over my trade in with me got it accessed and ultimately worked with me when I was at the dealer buying the tacoma. Samuel was friendly and he actually engaged in conversation with you and answered all my questions and made the process at the dealer go VERY smooth. I also want to give a shout out to Ron in finance since while we were doing all the paperwork his enthusiasm about the process made it much less boring then just signing docs. I will be back here again for sure for all my service needs and if my wife somehow talks me into getting here a 4runner in Lunar rock to match my tacoma LOL More

This Mike Purporro feels the way to do business is to continue to ignore customer who leaves phone messages to call back which he never does and they have this lady who gives the wrong information about continue to ignore customer who leaves phone messages to call back which he never does and they have this lady who gives the wrong information about a persons coverage and hangs up the phone and I spend good money buying a new car from these guys in the past and this is how I am treated well I made a complaint to Toyota headquarters about this More

Take the Tacoma! I never thought I would be in a place to get a new 2020 Tacoma! But it happened. We ran the numbers and my savings were amazing! So glad I took the ch I never thought I would be in a place to get a new 2020 Tacoma! But it happened. We ran the numbers and my savings were amazing! So glad I took the chance. It doesn't hurt to give Valley Hi Toyota a shot! More

Friendly and professional staff, quick and hassles free transaction. They have even gone out of their way drove almost an hour to deliver my new car. Tks a lot! transaction. They have even gone out of their way drove almost an hour to deliver my new car. Tks a lot! More

Tire Flew Off On Freeway A vehicle was taken here and the dealer failed to properly secure the tires on the vehicle. The vehicle was released to the customer and the customer A vehicle was taken here and the dealer failed to properly secure the tires on the vehicle. The vehicle was released to the customer and the customer operated the vehicle on the freeway. The entire wheel of the vehicle came off and struck my mom's vehicle and totaled her vehicle and injured her. Valley-Hi has failed to provide fail compensation despite having a video confirmation of putting the wheels on the subject vehicle right before the incident occurred. This is poor service all around. More

The 'Ol Tire Switch My car has 13,000 miles on it and bald tires. Bought it with 12,000 miles on it and need to pay for a new set of all 4 tires. Must be a coincidence My car has 13,000 miles on it and bald tires. Bought it with 12,000 miles on it and need to pay for a new set of all 4 tires. Must be a coincidence.... Buyers beware... More

Awesome service I bring my 07 Carolla to get service here. Tyler is great in getting me checked in and out, pounting any recommendations made by the mechanic. Other I bring my 07 Carolla to get service here. Tyler is great in getting me checked in and out, pounting any recommendations made by the mechanic. Other service personnel have assisted me as well and showm me ch the same level of courtesy and professionalism. More

Muy buenas jentes me ayudaron bien Buenos precios y onestos el manayer que me ayudó mucho tambien y la verdad que estoy muy contento me diero la troca que yo quería Buenos precios y onestos el manayer que me ayudó mucho tambien y la verdad que estoy muy contento me diero la troca que yo quería More

a new car buying experience this was the best new car buying experience ever. I use a no haggle pricing tool available to me and this dealership put me in a car quickly and with this was the best new car buying experience ever. I use a no haggle pricing tool available to me and this dealership put me in a car quickly and with great care. More