Valley Honda - Service Center

We have had our 2006 Odyssey serviced twice--oil changes plus tire rotation and recommended 10,000 (I think it was) service. We have been very satisfied with the employees and, while the service prices are plus tire rotation and recommended 10,000 (I think it was) service. We have been very satisfied with the employees and, while the service prices are higher than if you went to Jiffy Lube or someplace like that, there is comfort in knowing that the dealer will be held responsible if they do something incorrectly, so it's worth a few extra dollars. More

Came in for warranty service for my new Ody, which requires removing the radiator cover clips and bumpers. Received by Kevin, who is the assistant service manager of this dealer. Very friendly and c requires removing the radiator cover clips and bumpers. Received by Kevin, who is the assistant service manager of this dealer. Very friendly and comprehensive to deal with. Told me that my van will be washed after service. First complaint: when I got my van back, not only they did a SLOPPY job in washing, they did not even dry the roof! Now all that dried water water spots had dried out all over the roof and many portions of the glass, I had to go home and repeat the wash AND had to wax down the whole van. Worse, I opened the hood to inspect what they did, one plastic clip was missing and many of the remaining clips were either loose or badly scratched. Although I called back and called Kevin for this bad service, he sincerely apologized and told me if I can go back and re-do the work/cleaning, which I did, and he made it up to me. All the clips were checked and replaced, plus the van is detailed inside out. But, to my dismay, I still some other vehicles doing the same old sloppy wash and not drying out the roof. Does it take for the owners to complain before they do something? Even with the good response of Kevin to make up for their mistakes, I still will not trust their service department. Will be going for my first oil change soon and I am already thinking NOT to go back to this dealership again. More