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Valley Honda - Service Center

4.6

54 Lifetime Service Reviews

4173 Ogden Ave, Aurora, Illinois 60504

54 Reviews of Valley Honda - Service Center

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October 24, 2018

"Customer Service and prices are abysmal"

- Quality guy

I had the transmission light go on and took the truck to Valley Honda. I was informed that one of the catalytic converters needed replacing. It had to be ordered. They said they would call when it came in but I had to pay for the parts upfront. I reluctantly agreed to do so and waited over a week with no call from them. I called and yes the parts were in and I can bring the vehicle in and they would install them. In the process of installing, now another problem was found, (A cap was leaking) and that had to be replaced. Needless to say, they kept coming back with more to fix. After complaining to the service manager about the additional costs that appeared to be their fault, the price was reduced but they still wanted me to pay for other parts that needed to be ordered. I refused and got out of there as quickly as I could. What a ripoff. I thought based on the reviews, I would get good service. Instead I payed three times as much if I had gone to a local repair shop. Avoid them if you can....

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Recommend Dealer
No
Employees Worked With
German Zamudio
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sam Kim
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 23, 2018

"Highly recommend Kristina Budner for car service"

- Katepszotka

Kristina Budner always makes the maintenance and repair process a great experience at Valley Honda. I have brought my last three vehicles in for routine visits and a few cosmetic issues over the years. She always greets her customers with a reassuring and knowledgeable smile. I appreciate not dreading my trips to the dealership and trust their opinion on the safety and needs of my vehicles.

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Recommend Dealer
Yes
Employees Worked With
Kristina Budner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 11, 2018

"What can be said about a great guy like Jab?!"

- joegoad1

I was in the car sales business for a time, and dealt with some real questionable people. So I am always Leary when buying a new car, but then we met and dealt with Jab! Breaking the mold and blazing a path of take care of your customers, and they will come back! We had an incident with our new vehicle, but Jab stepped up and lent a hand to resolve our issue personally! I just can't say enough of how that makes us feel like we made the right choice in coming to Valley Honda. I will always recommend dealing with Jab anywhere his career may take him! Thank you to Valley Honda for putting customers first, and for having a stand-up person like Jab on staff! Thank you to Jab again, you have repeat customers for sure! Thanks again Jab!

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Recommend Dealer
Yes
Employees Worked With
Jab Rahman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 19, 2018

"Horrible experience with service department "

- cars18

I took my new van in to have the Bluetooth microphone looked at. I had previously reserved a van and when I got to the dealership I was told that a rental van was not available. Amazingly, after questioning the service rep, he found an available loaner van. I had to call the dealership multiple times regarding the status of the repair only to get my vehicle back with it telling me my oil needs to be changed as well as a B1 code. How this wasn’t noticed while my car was at the dealership is beyond me. I have been a Valley Honda customer since 2006 and I am very disappointed.

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Recommend Dealer
No
Employees Worked With
Matt Jorgensen
June 05, 2018

"Nick is helpful and open for items or request for Honda !!!"

- Mateo

Excellent, Open, Counseling, Directions, Multi-options!!! Nick describes with all technical details and financial ones !!! Also he provides all possible solutions in accordance with customer likes!!!

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Recommend Dealer
Yes
Employees Worked With
Nick Theodor
5.0
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May 23, 2018

"Consistently amazing"

- natejones

I've had the luck of being connected to Marco three times now for service appointments. Each time, he has exemplified courtesy, knowledge, transparency, and communication.

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Recommend Dealer
Yes
Employees Worked With
Marco Maldonado
5.0
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May 10, 2018

"After Sales Service"

- hahnda

Nick Theodor keeps in touch with his clients and offers his help whenever we call. He knows our names and always has a smile on his face. He is the reason we are second generation Honda owners!! My daughter has her own Civic and loves it. Always ask for Nick Theodor!

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Recommend Dealer
Yes
Employees Worked With
Nick Theodor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 03, 2018

"So helpful! "

- Tehmeena

Once again, Fred came through for me! I already needed his help just a few months after leasing from him, and he made the experience so pleasant and took really good care of me. I cannot say enough nice things about this man and this dealership! Thanks again, Fred :)

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Recommend Dealer
Yes
Employees Worked With
Fred Sims
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 20, 2018

"Absolutely amazing"

- Customer 2727

One of the best experiences I’ve ever had at this dealership. If I need service done right, they deliver. I’ve been to other Honda’s and I’m telling you, I have never seen a more dedicated team. You know you can tell that you’re in good hands when the place is not only knowledgeable, but actually care about you!! They made me feel special and they made me feel that my needs were top priority. I was extremely extremely impressed with how easy and quick they did the service for me. I didn’t even have to leave my own home!! They picked up my car from my house to the dealership fixed their mistake and brought my car back to my house same day. They called and texted me updates through your the entire process. Now that’s convince. They care about my time and helping me save money and put me at ease. They gave me the peace of mind that I needed when other Honda dealerships made me feel unimportant and uncomfortable and mostly upset. Here they acknowledge your needs and go above and BEYOND expectations. If your Honda dealership doesn’t give you the experience that I’ve had, then you need to come to this Honda dealership. This experience has turned me into a Honda owner for life and I’m dedicated to this Honda dealership. Honestly really refreshing 5 star service.

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Recommend Dealer
Yes
Employees Worked With
Kevin Heffernan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Austin Slezak
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : David
February 20, 2018

"Top Notch Dealership for Great Service"

- K&AF

We just bought our second Honda Accord from Valley Honda and this is why... We had our first great car buying experience at this dealership 10 years ago. We purchased the extended warranty on our '08 Accord with the promise that if we didn't use it within 8 years, they would return the full cost of the warranty. The car was so well-built that we never needed to do anything other than routine maintenance for those 8 years. They honored their promise, without question, and wrote us a check for $1,500 at the end of 8 years. The service at this dealership is outstanding. I never needed to make an appointment for my car. Anytime I needed the car serviced I just pulled up and they would find a way to get the work done in a timely fashion. The waiting area is clean, comfortable with free WiFi, coffee and tea. Several TVs and available computers to occupy your wait or your children if needed. If I needed a loaner they provided the best one for my needs. Here is the icing on the cake: In year 10 of ownership, I finally had my first problem with my '08 Accord, the piston rings went bad and my car began to misfire. My car was no longer under warranty, remember they wrote us a check for $1,500 2 years prior, yet they offered to do a "good-will" fix. Valley Honda did an extensive repair of the car for a dramatically reduced rate. My '08 Accord was as good as new. It was at this point that I knew I would buy another car from Valley Honda, and so we did. We just purchased our second Accord. We had another great buying experience and look forward to another 10 years of great service from Valley Honda.

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Recommend Dealer
Yes
Employees Worked With
John Benac
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chad O'Neil
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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