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Valley Honda - Service Center

4.4

55 Lifetime Service Reviews

4173 Ogden Ave, Aurora, Illinois 60504

55 Reviews of Valley Honda - Service Center

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December 18, 2018

"2 years of great service down the drain."

- unhappy

This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over backwards to make it up to me. I forgave and moved on. I have used this fine company ever since. So last week I made an 8 am appointment to have roof rails put on my wife's CRV. When I arrived I was told there was a recall on the 2017 CRV. I thought it odd that they did not tell me this when I made the appointment. Oh well. They told me an hour and 1/2 for the rails then another hour and 1/2 for the recall (To replace an electronic card. I said, "Sounds like I'm waiting in line twice even though I made an appointment." No response. Kristina Budner, the woman waiting on me asked what my wife was quoted. (If your a Valley regular you know this is a no no. You look it up.) I new it was $400 something but I was not sure exactly. She wrote $400.00 on the work order. I new it was wrong and did not care if they adjusted it to the quoted price, I'm reasonable, When I said I would wait Kristina offered to shuttle me to my office about a mile away. I took the ride but had a 12:30 appointment this afternoon. Then I waited. After 3 1/2 hours I called them. I was told that the roof rails still needed to be installed by a different gentleman. I told this person to have Kristina call me. Kristina called about 2 minutes later and said the car was complete. I said, "Good thing I called YOU." Then I waited for the shuttle (FYI my left foot is in a cast). I waited 30 minuets. Then I got a call from the driver who said he would be there in 10 minutes. 20 minutes later he arrived. He said he was having trouble finding my office despite my giving exacting direction to 2 other people at Honda. "Nobody told me directions." he said. Now remember I'm at Jefferson and Fort Hill. On the way back the driver seemed confused. At one point, he was in the left lane, I said "Don't you want to be on the right?" "No" he said. Then he looked around and suddenly had to cross all 3 lanes on 59 and drive through a parking lot to go back to the Honda Dealership. Guess I was right. But that's not all. When I finally got inside my bill was $514.00. I was told it was tax but, those who are regulars know, at least has been my experience, that the price quoted is the entire price charged, until today anyway. And lastly the comment card they ALWAYS hand you at the end of any transaction with them. I had to ask for it. But at that point I expected no less. I have been a faithful customer even after the brake job fiasco. But maybe something has changed. The only thing different about this experience was that it was no different then any other dealership. I left around 12:50 pm.

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Recommend Dealer
No
Employees Worked With
Kristina Budner
2.0
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October 24, 2018

"Customer Service and prices are abysmal"

- Quality guy

I had the transmission light go on and took the truck to Valley Honda. I was informed that one of the catalytic converters needed replacing. It had to be ordered. They said they would call when it came in but I had to pay for the parts upfront. I reluctantly agreed to do so and waited over a week with no call from them. I called and yes the parts were in and I can bring the vehicle in and they would install them. In the process of installing, now another problem was found, (A cap was leaking) and that had to be replaced. Needless to say, they kept coming back with more to fix. After complaining to the service manager about the additional costs that appeared to be their fault, the price was reduced but they still wanted me to pay for other parts that needed to be ordered. I refused and got out of there as quickly as I could. What a ripoff. I thought based on the reviews, I would get good service. Instead I payed three times as much if I had gone to a local repair shop. Avoid them if you can....

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Recommend Dealer
No
Employees Worked With
German Zamudio
1.0
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Sam Kim
1.0
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Dec 03, 2018 -

Valley Honda responded

Thank you for reaching out to us through this review and also via email. We had a chance to talk over the phone and I felt we found some common ground and understanding, but I believe this review was posted before our conversation so I will posted our response here as well. The vehicle came in for a check engine light which we found was a bad rear bank catalytic converter. The parts were ordered and when they arrived, you would have received an automatically generated email stating that they came in. We double cover this by calling as well, but the Adviser who assisted you originally was on vacation by the time the part had arrived. If you were told you would receive a call, someone should have called you, we take full responsibility for this and I apologize for the lack of communication. When your wife brought in the vehicle, she had concerns with the price of labor which was agreed upon on the last visit. She had said that she found a better price elsewhere and I offered to match the price or refund her for the parts, but she just wanted us to discount the labor which we agreed to. During the repair, we found some unrelated oil leaks that could be repaired since the parts we removed to replace the catalytic converter made them easily accessible. These parts were the axle seal and one of the boots on the axle. We took photos and showed her while she was here waiting to receive approval before the additional work was performed. In the end, because she did not agree with the pricing, we did not charge for the additional repairs. The parts that needed to be ordered were wiper blades that we didn’t have in stock. We typically have parts pre-paid, but agreed to have them ordered in without having her pay since she brought up a concern about this policy. When it comes to our repairs, explanation and pricing, we want to be fully transparent and clear in our communications. I felt that we tried our best to do so, but I apologize if you did not feel that way on your last visit. If you have any questions or concerns about the visit or if you feel that we could have done something differently to provide you with a better experience, as I had asked in our last phone conversation, we would love to know and are open to all feedback. Thank you again for the opportunity to serve you and your Honda. Sincerely, Sam Kim - Service Director.

October 23, 2018

"Highly recommend Kristina Budner for car service"

- Katepszotka

Kristina Budner always makes the maintenance and repair process a great experience at Valley Honda. I have brought my last three vehicles in for routine visits and a few cosmetic issues over the years. She always greets her customers with a reassuring and knowledgeable smile. I appreciate not dreading my trips to the dealership and trust their opinion on the safety and needs of my vehicles.

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Recommend Dealer
Yes
Employees Worked With
Kristina Budner
5.0
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October 11, 2018

"What can be said about a great guy like Jab?!"

- joegoad1

I was in the car sales business for a time, and dealt with some real questionable people. So I am always Leary when buying a new car, but then we met and dealt with Jab! Breaking the mold and blazing a path of take care of your customers, and they will come back! We had an incident with our new vehicle, but Jab stepped up and lent a hand to resolve our issue personally! I just can't say enough of how that makes us feel like we made the right choice in coming to Valley Honda. I will always recommend dealing with Jab anywhere his career may take him! Thank you to Valley Honda for putting customers first, and for having a stand-up person like Jab on staff! Thank you to Jab again, you have repeat customers for sure! Thanks again Jab!

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Recommend Dealer
Yes
Employees Worked With
Jab Rahman
5.0
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July 19, 2018

"Horrible experience with service department "

- cars18

I took my new van in to have the Bluetooth microphone looked at. I had previously reserved a van and when I got to the dealership I was told that a rental van was not available. Amazingly, after questioning the service rep, he found an available loaner van. I had to call the dealership multiple times regarding the status of the repair only to get my vehicle back with it telling me my oil needs to be changed as well as a B1 code. How this wasn’t noticed while my car was at the dealership is beyond me. I have been a Valley Honda customer since 2006 and I am very disappointed.

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Recommend Dealer
No
Employees Worked With
Matt Jorgensen
June 05, 2018

"Nick is helpful and open for items or request for Honda !!!"

- Mateo

Excellent, Open, Counseling, Directions, Multi-options!!! Nick describes with all technical details and financial ones !!! Also he provides all possible solutions in accordance with customer likes!!!

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Recommend Dealer
Yes
Employees Worked With
Nick Theodor
5.0
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May 23, 2018

"Consistently amazing"

- natejones

I've had the luck of being connected to Marco three times now for service appointments. Each time, he has exemplified courtesy, knowledge, transparency, and communication.

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Recommend Dealer
Yes
Employees Worked With
Marco Maldonado
5.0
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May 10, 2018

"After Sales Service"

- hahnda

Nick Theodor keeps in touch with his clients and offers his help whenever we call. He knows our names and always has a smile on his face. He is the reason we are second generation Honda owners!! My daughter has her own Civic and loves it. Always ask for Nick Theodor!

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Recommend Dealer
Yes
Employees Worked With
Nick Theodor
5.0
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May 03, 2018

"So helpful! "

- Tehmeena

Once again, Fred came through for me! I already needed his help just a few months after leasing from him, and he made the experience so pleasant and took really good care of me. I cannot say enough nice things about this man and this dealership! Thanks again, Fred :)

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Recommend Dealer
Yes
Employees Worked With
Fred Sims
5.0
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March 20, 2018

"Absolutely amazing"

- Customer 2727

One of the best experiences I’ve ever had at this dealership. If I need service done right, they deliver. I’ve been to other Honda’s and I’m telling you, I have never seen a more dedicated team. You know you can tell that you’re in good hands when the place is not only knowledgeable, but actually care about you!! They made me feel special and they made me feel that my needs were top priority. I was extremely extremely impressed with how easy and quick they did the service for me. I didn’t even have to leave my own home!! They picked up my car from my house to the dealership fixed their mistake and brought my car back to my house same day. They called and texted me updates through your the entire process. Now that’s convince. They care about my time and helping me save money and put me at ease. They gave me the peace of mind that I needed when other Honda dealerships made me feel unimportant and uncomfortable and mostly upset. Here they acknowledge your needs and go above and BEYOND expectations. If your Honda dealership doesn’t give you the experience that I’ve had, then you need to come to this Honda dealership. This experience has turned me into a Honda owner for life and I’m dedicated to this Honda dealership. Honestly really refreshing 5 star service.

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Recommend Dealer
Yes
Employees Worked With
Kevin Heffernan
5.0
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Austin Slezak
5.0
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Other Employees : David
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