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Valley Imports

Fargo , ND

4.8
2,915 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,915 reviews

June 03, 2021

I just completed my 5th deal at Valley Imports. It’s always an awesome experience. I will definitely keep coming back. Erik is the best! More

by Terri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Swenson, Kristen Pagel, Marshal Girodat
Jun 04, 2021 -

Valley Imports responded

We are humbled by your loyalty and truly appreciate you! Thank you so much for the 5 stars and kind words!

June 02, 2021

Clean, Professional, friendly, these three words describe my experience the staff from sales person to financial advisor was excellent 10/10 service, with what they have to offer for the FM area is fantastic More

by austinalvarez706
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tana Martin, Marshal Girodat, Todd Potulny, John Olson, Joe Klein, Zach Bye
Jun 03, 2021 -

Valley Imports responded

Thank you very much for the kind words and 5 stars! We appreciate your business!!

June 02, 2021

I’m constantly wowed by the personal helpful & quality service I get for everything relating to my car! Would purchase next car here! Thank you! More

by DPTEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Jun 03, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars! We are very happy to hear that your experience was what you deserved!

June 02, 2021

My first experience and I was semi impressed. Was not asked if any issues with car, 10,000 check took longer than I was told, and zero guidance as it was my first visit to Valley Imports service departme More

by Jill Damrau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Jun 17, 2021 -

Valley Imports responded

We are truly sorry that your first experience wasn't what you had expected or deserved. We take our customer reviews seriously and try to learn and improve from them. While we understand that everyone makes mistakes, we know that speed and convenience are very important to most people and we definitely failed you on this attempt. We will work on our processes to make sure your next visit is an exceptional experience.

June 02, 2021

Extra kudos to my courtesy car driver, friendly and efficient. Plus loved riding in a Mercedes❤️ Was glad they could get me in so quickly for service on my car More

by TIKO22002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angi Bigelow, Don Tollefson
Jun 03, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us. We take our customer reviews seriously because we believe we can learn and improve from them. With that in mind, would you feel comfortable telling what we could have done better/differently to earn 5 stars for "Pricing"? Thank you.

June 02, 2021

Concerned about the price of labor - always appreciative of available discounts. Please accept request for discount when asked if one could be applied. Not all customers will proactively request discounts- More

by ZX3LESLIEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Jun 03, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us. We appreciate any suggestions our customers make to us and we will take it under consideration.

June 02, 2021

Service was great! I left feeling confident that everything was addressed and I was also impressed with the video assessment they provided! Great experience overall! More

by KATZEN61586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angi Bigelow
Jun 03, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us. We take our customer comments seriously because we believe we can learn and improve from them. With that in mind, would you feel comfortable telling us what we could have done better/differently to earn 5 stars for "Pricing"? Thank you very much for your consideration.

June 02, 2021

Customer service was excellent. Everyone was very professional and helpful. However I feel there needs to be more Volkswagen merchandise. Other than that top rate service. More

by MORROWDA001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Tollefson
Jun 03, 2021 -

Valley Imports responded

Thank you very much for the 5 stars and kind words! We would like to offer more merchandise as well, but currently the manufacturers are struggling to supply dealers with an adequate amount of accessories/merchandise. It will get better!!

June 01, 2021

All good with the service, appreciated the video walkaround and online scheduling. Not overly excited about being asked to fill out two surveys for the same work though 🤔 More

by KARL KIRSCHENMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angi Bigelow
Jun 01, 2021 -

Valley Imports responded

Thank you very much for taking your personal time to complete this review for us! We don't ask for two reviews to be sent to a customer, is it possible that one was this review you completed and another was a survey from the vehicle manufacturer? Regardless, we are grateful for your business!!

June 01, 2021

Superb service! Met all expectations of great customer service and quality. I was greeted guided through the whole process. Very satisfied with the whole team. More

by JKARNIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angi Bigelow, John Aarfor, Jon Manske
Jun 01, 2021 -

Valley Imports responded

Thank you so much for the 5 stars and kind words! We appreciate you!

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